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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service research"
~subject:"Anthropologie"
~subject:"Complaint management"
~subject:"Kundenintegration"
~subject:"Kundenwert"
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Search: subject_exact:"Beziehungsmanagement"
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Anthropologie
Complaint management
Kundenintegration
Kundenwert
Beziehungsmarketing
141
Relationship marketing
141
Consumer behaviour
59
Konsumentenverhalten
59
Dienstleistungsqualität
40
Service quality
40
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38
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Hollebeek, Linda D.
4
Brady, Michael K.
2
Buttle, Francis A.
2
Conduit, Jodie
2
Grégoire, Yany
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
Sprott, David E.
2
Sweeney, Jillian C.
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Albrecht, Arne Keno
1
Alexander, Matthew
1
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Ang, Lawrence
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Auh, Seigyoung
1
Azer, Jaylan
1
Baron, Steve
1
Baumann, Jasmin
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Bilstein, Nicola
1
Blasco-Arcas, Lorena
1
Blut, Markus
1
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1
Bourdin, David
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Brodie, Ronderick J.
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Béal, Mathieu
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Carr, Anthony
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Cassidy, Kim
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Chaker, Nawar N.
1
Chiang, Chang-Tang
1
Choi, Sungwoo
1
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Journal of marketing management : MM
Journal of service research
Journal of business research : JBR
159
Journal of retailing and consumer services
107
Industrial marketing management : the international journal for industrial and high-tech firms
77
International journal of hospitality management
57
The journal of services marketing
55
SpringerLink / Bücher
46
The service industries journal
44
Journal of strategic marketing
38
Journal of the Academy of Marketing Science
36
Journal of service management
35
Journal of service research : JSR
34
Journal of marketing
28
International journal of contemporary hospitality management
27
The journal of business & industrial marketing
27
Service business
26
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
24
The journal of product & brand management
23
Journal of hospitality marketing & management
22
Tourism management : research, policies, practice
21
Gabler Edition Wissenschaft
20
Services marketing quarterly
20
Business horizons
19
Marketing intelligence & planning
19
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
19
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Cogent business & management
15
Handbook of research on customer equity in marketing
15
Customer engagement : contemporary issues and challenges
14
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
14
Journal of service theory and practice : JSTP
14
Springer eBook Collection / Business and Economics
14
European journal of marketing
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
13
Journal of creating value
13
Journal of travel and tourism marketing
13
Management decision : MD
13
Technological forecasting & social change : an international journal
13
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ECONIS (ZBW)
56
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
4
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
5
Pathways to service system smartness for firms
Henkens, Bieke
;
Verleye, katrien
;
Larivière, Bart
; …
- In:
Journal of service research
26
(
2023
)
4
,
pp. 521-541
Persistent link: https://www.econbiz.de/10014580306
Saved in:
6
Service provider to the rescue : how firm recovery of do-it-yourself service failure turns consumers from competitors to satisfied customers
Hall, Matthew J.
;
Hyodo, Jamie D.
- In:
Journal of service research
26
(
2023
)
4
,
pp. 578-596
Persistent link: https://www.econbiz.de/10014580334
Saved in:
7
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
8
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
9
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
10
One-voice strategy for customer engagement
Singh, Jagdip
;
Nambisan, Satish
;
Bridge, R. Gary
; …
- In:
Journal of service research
24
(
2021
)
1
,
pp. 42-65
Persistent link: https://www.econbiz.de/10012426761
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