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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service research"
~subject:"Complaint management"
~subject:"Kundenintegration"
~subject:"Kundenwert"
~subject:"Lieferantenmanagement"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Kundenintegration
Kundenwert
Lieferantenmanagement
Beziehungsmarketing
141
Relationship marketing
141
Consumer behaviour
59
Konsumentenverhalten
59
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
38
Kundenzufriedenheit
38
Customer integration
28
Customer service
20
Kundenservice
20
Brand image
17
Markenimage
17
Beschwerdemanagement
15
Social Web
14
Social web
14
Brand management
13
Markenführung
13
Dienstleistungssektor
12
Marketing management
12
Marketingmanagement
12
Service industry
12
Customer value
11
Internet marketing
11
Online-Marketing
11
customer experience
11
Betriebliche Wertschöpfung
10
Emotion
10
Supplier relationship management
10
Value creation
10
Dienstleistung
8
Services
8
USA
8
United States
8
Anthropologie
6
Anthropology
6
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56
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58
Aufsatz in Zeitschrift
58
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English
58
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Hollebeek, Linda D.
4
Brady, Michael K.
2
Buttle, Francis A.
2
Conduit, Jodie
2
Grégoire, Yany
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
Sprott, David E.
2
Sweeney, Jillian C.
2
Albrecht, Arne Keno
1
Alexander, Matthew
1
Andrews, Lynda
1
Ang, Lawrence
1
Auh, Seigyoung
1
Azer, Jaylan
1
Baron, Steve
1
Baumann, Jasmin
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Bilstein, Nicola
1
Blasco-Arcas, Lorena
1
Blut, Markus
1
Bolton, Lisa E.
1
Bond, Edward U., III
1
Boshoff, Christo
1
Bourdin, David
1
Bowden, Jana
1
Braun, Jakob
1
Brennan, Louis
1
Bridge, R. Gary
1
Bridson, Kerrie
1
Brock, Jürgen Kai-Uwe
1
Brodie, Roderick J.
1
Brodie, Ronderick J.
1
Béal, Mathieu
1
Calder, Bobby J.
1
Carr, Anthony
1
Cassidy, Kim
1
Cayla, Julien
1
Chaker, Nawar N.
1
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Journal of marketing management : MM
Journal of service research
Industrial marketing management : the international journal for industrial and high-tech firms
261
Journal of business research : JBR
231
The journal of business & industrial marketing
120
Journal of retailing and consumer services
119
SpringerLink / Bücher
72
The journal of services marketing
68
International journal of hospitality management
62
Journal of the Academy of Marketing Science
58
Journal of strategic marketing
57
The service industries journal
56
Journal of marketing
46
Journal of business-to-business marketing
42
Journal of service research : JSR
39
Journal of service management
37
Gabler Edition Wissenschaft
35
Service business
34
Services marketing quarterly
30
International journal of contemporary hospitality management
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
29
Marketing intelligence & planning
28
Springer eBook Collection / Business and Economics
28
The journal of product & brand management
27
International journal of production economics
25
Journal of hospitality marketing & management
24
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
24
Tourism management : research, policies, practice
24
Business horizons
23
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
Cogent business & management
20
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
20
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
20
European journal of marketing
17
European journal of marketing : EJM
17
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
The international journal of bank marketing : IJBM
17
Handbook of research on customer equity in marketing
16
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ECONIS (ZBW)
58
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1
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
2
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
3
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
4
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
5
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
6
Improving blood donor retention and donor relationships with past donation use appeals
Shehu, Edlira
;
Veseli, Besarta
;
Clement, Michel
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 346-363
Persistent link: https://www.econbiz.de/10014580509
Saved in:
7
Pathways to service system smartness for firms
Henkens, Bieke
;
Verleye, katrien
;
Larivière, Bart
; …
- In:
Journal of service research
26
(
2023
)
4
,
pp. 521-541
Persistent link: https://www.econbiz.de/10014580306
Saved in:
8
Service provider to the rescue : how firm recovery of do-it-yourself service failure turns consumers from competitors to satisfied customers
Hall, Matthew J.
;
Hyodo, Jamie D.
- In:
Journal of service research
26
(
2023
)
4
,
pp. 578-596
Persistent link: https://www.econbiz.de/10014580334
Saved in:
9
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
10
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
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