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isPartOf:"Journal of service research : JSR"
~subject:"Customer service"
~subject:"Preismanagement"
~subject:"Service industry"
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Customer service
Preismanagement
Service industry
Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
47
Consumer behaviour
47
Konsumentenverhalten
47
Relationship marketing
47
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
19
Dienstleistung
18
Services
18
Kundenservice
16
service recovery
10
service failure
9
Emotion
8
Dienstleistungsmarketing
7
Services marketing
7
USA
7
United States
7
Customer value
6
E-commerce
6
Electronic Commerce
6
Kundenwert
6
Lieferantenmanagement
6
Supplier relationship management
6
customer satisfaction
6
Experiment
5
Gesundheitsversorgung
5
Health care
5
Online retailing
5
Online-Handel
5
Pricing strategy
5
satisfaction
5
Arbeitsverhalten
4
Betriebliche Wertschöpfung
4
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16
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Article
38
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Article in journal
38
Aufsatz in Zeitschrift
38
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English
38
Author
All
Cho, Yun Kyung
2
Dagger, Tracey S.
2
Danaher, Peter J.
2
Parasuraman, A.
2
Tsarenko, Yelena
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Alavi, Sascha
1
Andrade, Carolina S.
1
Andreassen, Tor W.
1
Antons, David
1
Aspara, Jaakko
1
Auh, Seigyoung
1
Banerjee, Dipyaman
1
Barnes, Donald C.
1
Beloglazov, Anton
1
Benoit, Sabine
1
Berry, Leonard L.
1
Birgelen, Marcel van
1
Bitner, Mary Jo
1
Blut, Markus
1
Brady, Michael K.
1
Breidbach, Christoph F.
1
Buyya, Rajkumar
1
Capella, Michael L.
1
Cavalcante, Victor F.
1
Chan, Kimmy Wa
1
Chandler, Jennifer D.
1
Ciuchita, Robert
1
Collier, Joel E.
1
Colm, Laura
1
Delcourt, Cécile
1
Dong, Beibei
1
Doorn, Jenny van
1
Evans, Kenneth R.
1
Faßnacht, Martin
1
Fisher, Michelle
1
Flynn, Andrea Godfrey
1
Forkmann, Sebastian
1
Frank, Felix
1
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Published in...
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Journal of service research : JSR
The journal of services marketing
76
International journal of hospitality management
74
Journal of retailing and consumer services
74
Journal of business research : JBR
56
The service industries journal
48
Journal of service management
36
Journal of service research
31
Services marketing quarterly
29
International journal of contemporary hospitality management
28
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
25
Service business
24
International journal of production economics
22
International journal of services and operations management
20
Journal of air transport management
20
Journal of hospitality marketing & management
20
Industrial marketing management : the international journal for industrial and high-tech firms
18
Journal of service theory and practice
17
Journal of service theory and practice : JSTP
17
Journal of the Academy of Marketing Science
17
International journal of quality and service sciences
16
The TQM journal : the international review of organizational improvement
15
International journal of quality & reliability management
14
European journal of operational research : EJOR
13
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Managing service quality : MSQ ; an international journal
12
Psychology & marketing
12
Tourism management : research, policies, practice
12
Benchmarking : an international journal ; BIJ
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
International journal of services and operations management : IJSOM
10
International journal of production research
9
International journal of productivity and quality management : IJPQM
9
International journal of services, economics and management
9
Journal of retailing
9
Total quality management & business excellence
9
Asia Pacific journal of marketing and logistics
8
European journal of marketing
8
International journal of business and economics
8
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ECONIS (ZBW)
38
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38
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1
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
2
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
3
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
An examination of construal effects on price perceptions in the advance selling of experience services
Wakefield, Lane T.
;
Wakefield, Kirk L.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011855806
Saved in:
6
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
7
Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
Saved in:
8
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
9
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
10
Driver configurations for successful service infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
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