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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Balanced scorecard"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Leistungsmessung von Unternehmen"
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Balanced scorecard
Dienstleistungsqualität
Performance measurement
95
Performance-Messung
95
Quality management
44
Qualitätsmanagement
44
Firm performance
22
Unternehmenserfolg
22
Hotel industry
20
Hotellerie
20
Service quality
19
Performance management
11
Performance-Management
11
Balanced Scorecard
10
Customer satisfaction
10
Kundenzufriedenheit
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Hospital
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Krankenhaus
9
Taiwan
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Data envelopment analysis
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Data-Envelopment-Analyse
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performance measurement
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Business process management
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Gastgewerbe
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Hospitality industry
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KMU
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Prozessmanagement
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SME
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Einführung
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Implementation
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Strategic management
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Strategisches Management
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Arbeitszufriedenheit
4
Beziehungsmarketing
4
Efficiency
4
Effizienz
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Hotel performance
4
Human Resource Management
4
Industrie
4
Job satisfaction
4
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Biazzo, Stefano
2
Garengo, Patrizia
2
He, Zhen
2
Ye, Yijiao
2
Zhang, Min
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Bagur-Femenías, Llorenç
1
Baser, Onur
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Bi, Jian-Wu
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Calerón Molina, Miguel Ángel
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Chan, Ya-hui
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Chen, H. T.
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Chen, Jui-ho
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Chen, K. S.
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Chen, Kuen-Suan
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Cinaroglu, Songul
1
Crick, Anne P.
1
Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Deng, Xincai
1
Galán González, José Luis
1
He, Yanzhen
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Hernández Mezquida, José Manuel
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Hu, Feng
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Hurtado González, José Manuel
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Ji, Lijian
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Jiang, Minghui
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Jolly, Phillip M.
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Ke, Ben
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Kolahi, Bahare
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Kour, Sumeet
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Li, Weiwen
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Li, Xiangyang
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Lin, C. L.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of contemporary hospitality management
The international journal of productivity and performance management : IJPPM
27
The service industries journal
23
International journal of productivity and quality management : IJPQM
17
International journal of services and operations management
17
International journal of hospitality management
15
International journal of quality & reliability management
14
Journal of accounting & organizational change
14
Benchmarking : an international journal ; BIJ
13
International journal of production economics
13
International journal of business excellence
11
Journal of management accounting research : JMAR
10
The TQM journal : the international review of organizational improvement
10
Advances in management accounting : a research annual
9
Cogent business & management
9
International journal of business performance management
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
International journal of production research
8
The international journal of productivity and performance management
8
The journal of corporate accounting & finance
8
Tourism management : research, policies, practice
8
Journal of business research : JBR
7
Management accounting research
7
Measuring business excellence : the journal of organizational performance management
7
International journal of business information systems : IJBIS
6
International journal of logistics systems and management
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
Managerial auditing journal
6
SpringerLink / Bücher
6
Total quality management & business excellence
6
Accounting, auditing & accountability journal
5
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
5
Administrative Sciences : open access journal
5
Business horizons
5
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
5
European journal of operational research : EJOR
5
Health care management review : HCM review
5
International journal of business and systems research
5
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ECONIS (ZBW)
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1
The effect of illegitimate tasks on hospitality employees' service performance : a conservation of resources perspective
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2665-2684
Persistent link: https://www.econbiz.de/10014314836
Saved in:
2
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
3
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
4
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
5
From shared leadership to proactive customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
6
Developing a performance management model for the implementation of TQM practices in public education centres
Mateos-Ronco, Alicia
;
Hernández Mezquida, José Manuel
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 546-579
Persistent link: https://www.econbiz.de/10011854098
Saved in:
7
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
8
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
9
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
10
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
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