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language:"eng"
~isPartOf:"Business analytics and cyber security management in organizations"
~isPartOf:"Commercial lending review"
~isPartOf:"International journal of business innovation and research"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The journal of services marketing"
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Bank marketing
16
Bankmarketing
16
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
5
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5
Personal banking
5
Privatkundengeschäft
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Electronic Banking
4
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4
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4
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3
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Business analytics and cyber security management in organizations
Commercial lending review
International journal of business innovation and research
The international journal of bank marketing : IJBM
The journal of services marketing
Journal of financial services marketing : JFSM
26
Client centricity : relationship management in banking
11
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of service research : JSR
4
Services marketing quarterly
4
The service industries journal
4
FDIC quarterly
3
International Customer Behaviour and Retailing Research : 2nd CIRCLE conference proceedings
3
Journal of retailing and consumer services
3
Thünen-series of applied economic theory : working paper
3
Bankers' magazine
2
Banks and bank systems : international research journal
2
CRM in financial services : a practical guide to making customer relationship management work
2
Discussion paper / Centre for Economic Policy Research
2
Emerald points
2
European management journal
2
Europäische Hochschulschriften / 5
2
Journal of marketing
2
Journal of payments strategy & systems
2
New trends in banking management : with 42 tables
2
Strategic marketing management and tactics in the service industry
2
Young consumers : insight and ideas for responsible marketers
2
Acta Universitatis Danubius / Oeconomica
1
Advances in Pacific Basin business, economics, and finance
1
Advances in banking technology and management : impacts of ICT and CRM
1
Aktuelle Entwicklungen im Finanzdienstleistungsbereich : 3. Liechtensteinisches Finanzdienstleistungs-Symposium an der Fachhochschule Liechtenstein ; mit 50 Tabellen
1
Amfiteatru economic : an economic and business research periodical
1
Analyzing the strategic role of social networking in firm growth and productivity
1
BREAD working paper
1
Bangladesh journal of political economy
1
Banken in Japan heute : kulturelle Besonderheiten und Erfahrungen im japanischen Finanzwesen
1
Banking : services, opportunities and risks
1
Banking and finance : views from Hungary and Japan; [in May 1991, the 5th Hungary-Japan Economic Roundtable Conference was held in Budapest]
1
Banking and information technology : BIT ; a strategic report for top management
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Bulletin / Bank of Finland
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ECONIS (ZBW)
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1
Interplay of technology and customer value dynamics in banking industry : analytical construct for measuring growth and performance
Rajagopal
;
Rajagopal, Ananya
- In:
Business analytics and cyber security management in …
,
(pp. 147-161)
.
2017
Persistent link: https://www.econbiz.de/10011586322
Saved in:
2
An evaluation of an integrated perspective of perceived service quality for retail banking services in India
Mittal, Sanjiv
;
Gera, Rajat
;
Batra, Dharminder Kumar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10011383612
Saved in:
3
Multiple perspectives on customer relationships : editorial
Heinonen, Kristina
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
6
,
pp. 450-456
Persistent link: https://www.econbiz.de/10010415439
Saved in:
4
Towards a universal model of internet banking adoption : initial conceptualization
Harrison, Tina Suzanne
;
Onyia, Okey Peter
;
Tagg, Stephen K.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 647-687
Persistent link: https://www.econbiz.de/10010423921
Saved in:
5
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
6
Frequency of CRM implementation activities : a customer-centric view
Kim, Molan
;
Park, Jeong Eun
;
Dubinsky, Alan J.
;
Chaiy, Seoil
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 83-93
Persistent link: https://www.econbiz.de/10009568254
Saved in:
7
Customers' relationship expectations and costs as segmentation variables : preliminary evidence from banking
Dimitriadis, Sergios
- In:
The journal of services marketing
25
(
2011
)
4
,
pp. 294-308
Persistent link: https://www.econbiz.de/10009272268
Saved in:
8
A multidimensional typology of customer relationships : from faltering to affective
Dalziel, Nurdilek
;
Harris, Fiona
;
Laing, Angus
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
5
,
pp. 398-432
Persistent link: https://www.econbiz.de/10009295798
Saved in:
9
Behavioural economics and financial services marketing : a review
Chuah, Swee-hoon
;
Devlin, James
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
6
,
pp. 456-469
Persistent link: https://www.econbiz.de/10009388905
Saved in:
10
A model of customer loyalty and corporate social responsibility
Mandhachitara, Rujirutana
;
Poolthong, Yaowalak
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 122-133
Persistent link: https://www.econbiz.de/10009230979
Saved in:
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