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person:"Günter, Bernd"
~person:"Bang, Nguyen"
~person:"Svensson, Göran"
~person:"Wilde, Klaus D."
~type:"article"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Customer orientation"
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Beziehungsmarketing
62
Relationship marketing
62
Customer satisfaction
29
Kundenzufriedenheit
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Lieferantenmanagement
24
Supplier relationship management
24
Confidence
20
Consumer behaviour
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commitment
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Günter, Bernd
Bang, Nguyen
Svensson, Göran
Wilde, Klaus D.
Han, Heesup
52
Kumar, V.
48
Hollebeek, Linda D.
40
Mattila, Anna S.
36
Gil Saura, Irene
35
Verhoef, Peter C.
33
Palmatier, Robert W.
30
Prentice, Catherine
30
Smith, Alan D.
30
Homburg, Christian
29
Herrmann, Andreas
27
Loureiro, Sandra Maria Correia
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Bruhn, Manfred
26
Agnihotri, Raj
24
Hyun, Sunghyup Sean
24
Walsh, Gianfranco
24
Grewal, Dhruv
23
Klaus, Philipp
23
Vrontis, Demetris
23
Huber, Frank
22
Thaichon, Park
22
Evanschitzky, Heiner
21
Rather, Raouf Ahmad
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Ruyter, Ko de
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Wong, IpKin Anthony
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Balaji, M. S.
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Harrigan, Paul
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Kumar, Vikas
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Quach, Sara
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Wieseke, Jan
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Karjaluoto, Heikki
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Khan, Imran
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Sesé, F. Javier
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So, Kevin Kam Fung
19
Casidy, Riza
18
Gustafsson, Anders
18
Kim, Wansoo
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Das Wirtschaftsstudium : wisu ; Zeitschrift für Ausbildung, Prüfung, Berufseinstieg und Fortbildung
5
The journal of business & industrial marketing
5
International journal of procurement management
4
Journal of business-to-business marketing
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Marketing intelligence & planning
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International journal of business excellence
3
The marketing review
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International journal of business excellence : IJBEX
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International journal of electronic customer relationship management : IJECRM
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The international journal of bank marketing : IJBM
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African journal of economic and management studies : AJEMS
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Asia-Pacific journal of business administration
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Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
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Business process management journal
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Corporate reputation review : an international journal
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Electronic markets : the international journal on networked business
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Energiewirtschaftliche Tagesfragen : et ; Zeitschrift für Energiewirtschaft, Recht, Technik und Umwelt
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European business review
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International journal of business governance and ethics : IJBGE
1
International journal of contemporary hospitality management
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International journal of logistics economics and globalisation
1
International journal of market research
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Journal of contemporary marketing science
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
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Journal of strategic marketing
1
Journal of targeting, measurement and analysis for marketing
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South African journal of economic and management sciences
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Technological forecasting & social change : an international journal
1
The journal of consumer marketing
1
The journal of services marketing
1
The service industries journal
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Wirtschaftsinformatik : WI ; Organ der Fachbereichs Wirtschaftsinformatik der Gesellschaft für Informatik e.V. und der Wissenschaftlichen Kommission Wirtschaftsinformatik im Verband der Hochschullehrer für Betriebswirtschaft e.V.
1
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
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ECONIS (ZBW)
62
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
3
The antecedents and outcomes of micro-enterprise business banking customers' relationship satisfaction
Van der Merwe, Michelle Caroline
;
Mostert, Pierre
; …
- In:
Journal of business-to-business marketing
31
(
2024
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10014514694
Saved in:
4
The impact of the relationship commitment and customer integration on supply chain performance
Ruzo-Sanmartín, Emilio
;
Abousamra, Alaa Abdelaziz
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 943-957
Persistent link: https://www.econbiz.de/10014227519
Saved in:
5
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
6
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
7
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
8
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
9
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
10
Impact of CRM strategy on relationship commitment and new product development : mediating effects of learning from failure
Bang, Nguyen
;
Chen, Junsong
;
Foroudi, Pantea
;
Yu, Xiaoyu
; …
- In:
Journal of strategic marketing
30
(
2022
)
5
,
pp. 443-480
Persistent link: https://www.econbiz.de/10013370891
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