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person:"Günter, Bernd"
~person:"Bruhn, Manfred"
~person:"Hennig-Thurau, Thorsten"
~person:"Svensson, Göran"
~person:"Thaichon, Park"
~subject:"Beschwerdemanagement"
~subject:"Lieferantenmanagement"
~type:"article"
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Beschwerdemanagement
Lieferantenmanagement
Beziehungsmarketing
156
Relationship marketing
156
Supplier relationship management
42
Customer satisfaction
39
Kundenzufriedenheit
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Theorie
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Theory
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Consumer behaviour
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Dienstleistungsqualität
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Günter, Bernd
Bruhn, Manfred
Hennig-Thurau, Thorsten
Svensson, Göran
Thaichon, Park
Mattila, Anna S.
14
Grégoire, Yany
10
Naudé, Peter
10
Balaji, M. S.
9
Casidy, Riza
9
Mostert, Pierre
9
La Rocca, Antonella
8
Friend, Scott B.
7
Gil Saura, Irene
7
Homburg, Christian
7
Keränen, Joona
7
Mpinganjira, Mercy
7
Mysen, Tore
7
Palmatier, Robert W.
7
Stauss, Bernd
7
Van Vaerenbergh, Yves
7
Ahlert, Dieter
6
Aykol, Bilge
6
Cai, Ruiying
6
Eggert, Andreas
6
Evanschitzky, Heiner
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Henneberg, Stephan
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Mangus, Stephanie M.
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Nyadzayo, Munyaradzi W.
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Roberts-Lombard, Mornay
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Scheer, Lisa K.
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Sharma, Piyush
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Snehota, Ivan
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Wang, Yonggui
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Blut, Markus
5
Brock, Christian
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Cambra-Fierro, Jesús
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Chen, Jing
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Edvardsson, Bo
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The journal of business & industrial marketing
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International journal of procurement management
4
International journal of business excellence
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Journal of business-to-business marketing
3
Journal of strategic marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
International journal of business excellence : IJBEX
2
African journal of economic and management studies : AJEMS
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Asia Pacific journal of marketing and logistics
1
Developing digital marketing : relationship perspectives
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
1
Industrial marketing management : the international journal for industrial and high-tech firms
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Innovation und Absatz
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International journal of business governance and ethics : IJBGE
1
International journal of contemporary hospitality management
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Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of Contemporary Issues in Business and Government
1
Journal of business research : JBR
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Journal of contemporary marketing science
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Journal of customer behaviour
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of service research : JSR
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Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
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Kundenbeziehungen im Dienstleistungsbereich
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Marketing : ZFP ; journal of research and management
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Marketing in kleinen und mittleren Unternehmen
1
Marketing intelligence & planning
1
Marketing-Management und Unternehmensführung : Festschrift für Professor Dr. Richard Köhler zum 65. Geburtstag
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
Services marketing quarterly
1
South African journal of economic and management sciences
1
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ECONIS (ZBW)
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
The impact of the relationship commitment and customer integration on supply chain performance
Ruzo-Sanmartín, Emilio
;
Abousamra, Alaa Abdelaziz
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 943-957
Persistent link: https://www.econbiz.de/10014227519
Saved in:
3
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
4
Exploring the role of relationship management and relationship quality in B2B : empirical insights and future research directions
Lasrado, Flevy
;
Thaichon, Park
;
Nyadzayo, Munyaradzi
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1055-1086
Persistent link: https://www.econbiz.de/10014276729
Saved in:
5
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
6
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
7
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
8
Relationship marketing in franchising and retailing
Thaichon, Park
;
Frazer, Lorelle
;
Weaven, Scott
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 113-114
Persistent link: https://www.econbiz.de/10013170049
Saved in:
9
Collaboration, communication, support, and relationships in the context of e-commerce within the franchising sector
Kremez, Zhanna
;
Frazer, Lorelle
;
Quach, Sara
;
Thaichon, Park
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 137-159
Persistent link: https://www.econbiz.de/10013170054
Saved in:
10
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
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