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person:"Günter, Bernd"
~person:"Gazzoli, Gabriel"
~person:"Ruyter, Ko de"
~person:"Svensson, Göran"
~subject:"Customer service"
~subject:"Selling"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Customer service
Selling
Beziehungsmarketing
70
Relationship marketing
70
Customer satisfaction
29
Kundenzufriedenheit
29
Lieferantenmanagement
27
Supplier relationship management
27
Confidence
16
Vertrauen
16
B-to-B-Marketing
13
Business-to-business marketing
13
Consumer behaviour
12
Konsumentenverhalten
12
Arbeitszufriedenheit
11
Job satisfaction
11
Dienstleistungsqualität
9
Service quality
9
commitment
9
satisfaction
9
Kundenservice
8
Salespeople
8
Verkaufspersonal
8
trust
8
Beschwerdemanagement
7
Complaint management
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Theorie
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Theory
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Verkauf
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Dienstleistungssektor
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Marketing management
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Marketingmanagement
6
Service industry
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coordination
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relationship marketing
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Customer integration
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KMU
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Norway
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Günter, Bernd
Gazzoli, Gabriel
Ruyter, Ko de
Svensson, Göran
Alavi, Sascha
8
Agnihotri, Raj
7
Barnes, Donald C.
7
Gustafsson, Anders
7
Habel, Johannes
7
Itani, Omar S.
7
Terho, Harri
7
Beatty, Sharon E.
6
Bush, Alan J.
6
Schmitz, Christian
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Wieseke, Jan
6
Chaker, Nawar N.
5
Collier, Joel E.
5
Moncrief, William C.
5
Rodriguez, Michael
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Friend, Scott B.
4
Guenzi, Paolo
4
Haas, Alexander
4
Høgevold, Nils
4
Jaramillo, Fernando
4
Johnson, Jeff S.
4
Larivière, Bart
4
Mattila, Anna S.
4
Otero-Neira, Carmen
4
Piccoli, Gabriele
4
Pullins, Ellen
4
Román, Sergio
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Amenuvor, Fortune Edem
3
Boateng, Henry
3
Boso, Nathaniel
3
Brown, Tom
3
Büttgen, Marion
3
Chen, Annie Huiling
3
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International journal of business excellence : IJBEX
2
Journal of marketing
2
The journal of business & industrial marketing
2
European business review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of procurement management
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of hospitality marketing & management
1
Journal of the Academy of Marketing Science
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
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ECONIS (ZBW)
15
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1
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
2
You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
3
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
4
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
5
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
6
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
7
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
8
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
9
META-RELQUAL in business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mostert, Pierre
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
4
,
pp. 472-497
Persistent link: https://www.econbiz.de/10012514080
Saved in:
10
Precursors and outcomes of satisfaction in seller-customer business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mpinganjira, Mercy
- In:
International journal of procurement management
13
(
2020
)
4
,
pp. 531-552
Persistent link: https://www.econbiz.de/10012254622
Saved in:
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