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person:"Günter, Bernd"
~person:"Hennig-Thurau, Thorsten"
~person:"Svensson, Göran"
~person:"Thaichon, Park"
~subject:"Beschwerdemanagement"
~subject:"Customer satisfaction"
~subject:"Lieferantenmanagement"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Beschwerdemanagement
Customer satisfaction
Lieferantenmanagement
Beziehungsmarketing
88
Relationship marketing
88
Supplier relationship management
38
Kundenzufriedenheit
31
Confidence
18
Vertrauen
18
Theorie
17
Theory
17
Consumer behaviour
16
Konsumentenverhalten
16
relationship marketing
13
B-to-B-Marketing
12
Business-to-business marketing
12
Dienstleistungsqualität
11
Service quality
11
satisfaction
10
Arbeitszufriedenheit
9
Complaint management
9
Dienstleistungssektor
9
Job satisfaction
9
Marketing management
9
Marketingmanagement
9
Service industry
9
commitment
9
Deutschland
8
Germany
8
trust
8
Trust
7
Customer integration
6
Emotion
6
Selling
6
Verkauf
6
coordination
6
Betriebliche Wertschöpfung
5
Customer analysis
5
Customer service
5
Internet marketing
5
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29
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42
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42
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12
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English
41
German
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Author
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Günter, Bernd
Hennig-Thurau, Thorsten
Svensson, Göran
Thaichon, Park
Han, Heesup
33
Mattila, Anna S.
27
Gil Saura, Irene
20
Prentice, Catherine
19
Homburg, Christian
18
Casidy, Riza
15
Gustafsson, Anders
14
Hyun, Sunghyup Sean
14
Quach, Sara
14
Wong, IpKin Anthony
14
Balaji, M. S.
13
Bilgihan, Anil
13
Bruhn, Manfred
13
Evanschitzky, Heiner
13
Kim, Wansoo
13
Grégoire, Yany
12
Klaus, Philipp
12
Mostert, Pierre
12
Rather, Raouf Ahmad
12
Aksoy, Lerzan
11
Bang, Nguyen
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
So, Kevin Kam Fung
11
Barnes, Donald C.
10
Blut, Markus
10
Jang, Soocheong
10
Kumar, V.
10
Naudé, Peter
10
Prybutok, Victor R.
10
Roberts-Lombard, Mornay
10
Sesé, F. Javier
10
Tanford, Sarah
10
Cambra-Fierro, Jesús
9
Grewal, Dhruv
9
Izogo, Ernest Emeka
9
Khan, Imran
9
King, Ceridwyn
9
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The journal of business & industrial marketing
6
International journal of procurement management
4
Journal of business-to-business marketing
4
International journal of business excellence
3
Journal of strategic marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Services marketing quarterly
3
Asia Pacific journal of marketing and logistics
2
International journal of business excellence : IJBEX
2
African journal of economic and management studies : AJEMS
1
Developing digital marketing : relationship perspectives
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
1
Innovation und Absatz
1
International journal of business governance and ethics : IJBGE
1
International journal of contemporary hospitality management
1
International journal of logistics economics and globalisation
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of Contemporary Issues in Business and Government
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service research : JSR
1
Kundenbeziehungen im Dienstleistungsbereich
1
Marketing in kleinen und mittleren Unternehmen
1
Marketing intelligence & planning
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
Psychology & marketing
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
South African journal of economic and management sciences
1
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ECONIS (ZBW)
54
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
The antecedents and outcomes of micro-enterprise business banking customers' relationship satisfaction
Van der Merwe, Michelle Caroline
;
Mostert, Pierre
; …
- In:
Journal of business-to-business marketing
31
(
2024
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10014514694
Saved in:
3
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
4
Exploring the role of relationship management and relationship quality in B2B : empirical insights and future research directions
Lasrado, Flevy
;
Thaichon, Park
;
Nyadzayo, Munyaradzi
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1055-1086
Persistent link: https://www.econbiz.de/10014276729
Saved in:
5
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
6
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
7
The impact of the relationship commitment and customer integration on supply chain performance
Ruzo-Sanmartín, Emilio
;
Abousamra, Alaa Abdelaziz
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 943-957
Persistent link: https://www.econbiz.de/10014227519
Saved in:
8
Relationship marketing in franchising and retailing
Thaichon, Park
;
Frazer, Lorelle
;
Weaven, Scott
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 113-114
Persistent link: https://www.econbiz.de/10013170049
Saved in:
9
Collaboration, communication, support, and relationships in the context of e-commerce within the franchising sector
Kremez, Zhanna
;
Frazer, Lorelle
;
Quach, Sara
;
Thaichon, Park
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 137-159
Persistent link: https://www.econbiz.de/10013170054
Saved in:
10
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
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