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person:"Günter, Bernd"
~person:"Hennig-Thurau, Thorsten"
~person:"Svensson, Göran"
~person:"Thaichon, Park"
~subject:"Beschwerdemanagement"
~subject:"Lieferantenmanagement"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Beschwerdemanagement
Lieferantenmanagement
Beziehungsmarketing
87
Relationship marketing
87
Supplier relationship management
38
Customer satisfaction
31
Kundenzufriedenheit
31
Confidence
18
Vertrauen
18
Theorie
17
Theory
17
Consumer behaviour
16
Konsumentenverhalten
16
relationship marketing
13
B-to-B-Marketing
12
Business-to-business marketing
12
Dienstleistungsqualität
11
Service quality
11
satisfaction
10
Arbeitszufriedenheit
9
Complaint management
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Dienstleistungssektor
9
Job satisfaction
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Marketing management
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Marketingmanagement
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Service industry
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commitment
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Deutschland
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Germany
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trust
8
Trust
7
Customer integration
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Emotion
6
Selling
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Verkauf
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coordination
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Betriebliche Wertschöpfung
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Internet marketing
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KMU
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33
German
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Günter, Bernd
Hennig-Thurau, Thorsten
Svensson, Göran
Thaichon, Park
Mattila, Anna S.
14
Grégoire, Yany
10
Naudé, Peter
10
Balaji, M. S.
9
Casidy, Riza
9
Mostert, Pierre
9
La Rocca, Antonella
8
Friend, Scott B.
7
Gil Saura, Irene
7
Homburg, Christian
7
Mpinganjira, Mercy
7
Mysen, Tore
7
Palmatier, Robert W.
7
Stauss, Bernd
7
Van Vaerenbergh, Yves
7
Ahlert, Dieter
6
Aykol, Bilge
6
Bruhn, Manfred
6
Cai, Ruiying
6
Eggert, Andreas
6
Evanschitzky, Heiner
6
Henneberg, Stephan
6
Keränen, Joona
6
Mangus, Stephanie M.
6
Nyadzayo, Munyaradzi W.
6
Roberts-Lombard, Mornay
6
Scheer, Lisa K.
6
Sharma, Piyush
6
Snehota, Ivan
6
Wang, Yonggui
6
Blut, Markus
5
Brock, Christian
5
Cambra-Fierro, Jesús
5
Chen, Jing
5
Edvardsson, Bo
5
Folse, Judith Anne Garretson
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The journal of business & industrial marketing
5
International journal of procurement management
4
International journal of business excellence
3
Journal of business-to-business marketing
3
Journal of strategic marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
International journal of business excellence : IJBEX
2
African journal of economic and management studies : AJEMS
1
Asia Pacific journal of marketing and logistics
1
Developing digital marketing : relationship perspectives
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
1
Innovation und Absatz
1
International journal of business governance and ethics : IJBGE
1
International journal of contemporary hospitality management
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of Contemporary Issues in Business and Government
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service research : JSR
1
Kundenbeziehungen im Dienstleistungsbereich
1
Marketing in kleinen und mittleren Unternehmen
1
Marketing intelligence & planning
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
Services marketing quarterly
1
South African journal of economic and management sciences
1
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ECONIS (ZBW)
46
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
The impact of the relationship commitment and customer integration on supply chain performance
Ruzo-Sanmartín, Emilio
;
Abousamra, Alaa Abdelaziz
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 943-957
Persistent link: https://www.econbiz.de/10014227519
Saved in:
3
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
4
Exploring the role of relationship management and relationship quality in B2B : empirical insights and future research directions
Lasrado, Flevy
;
Thaichon, Park
;
Nyadzayo, Munyaradzi
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1055-1086
Persistent link: https://www.econbiz.de/10014276729
Saved in:
5
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
6
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
7
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
8
Relationship marketing in franchising and retailing
Thaichon, Park
;
Frazer, Lorelle
;
Weaven, Scott
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 113-114
Persistent link: https://www.econbiz.de/10013170049
Saved in:
9
Collaboration, communication, support, and relationships in the context of e-commerce within the franchising sector
Kremez, Zhanna
;
Frazer, Lorelle
;
Quach, Sara
;
Thaichon, Park
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 137-159
Persistent link: https://www.econbiz.de/10013170054
Saved in:
10
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
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