//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Günter, Bernd"
~person:"Hennig-Thurau, Thorsten"
~person:"Thaichon, Park"
~subject:"Beschwerdemanagement"
~subject:"Lieferantenmanagement"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer orientation"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Lieferantenmanagement
Beziehungsmarketing
58
Relationship marketing
58
Supplier relationship management
16
Theorie
16
Theory
16
Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
12
Kundenzufriedenheit
12
Marketing management
8
Marketingmanagement
8
Complaint management
7
Deutschland
7
Dienstleistungsqualität
7
Germany
7
Service quality
7
relationship marketing
7
Dienstleistungssektor
6
Service industry
6
Betriebliche Wertschöpfung
5
Customer analysis
5
Customer integration
5
Internet marketing
5
Kundenanalyse
5
Kundenintegration
5
Online retailing
5
Online-Handel
5
Online-Marketing
5
Social Web
5
Social web
5
Value creation
5
Brand management
4
Einzelhandel
4
Emotion
4
Erfolgsfaktor
4
Markenführung
4
Retail trade
4
Success factor
4
more ...
less ...
Online availability
All
Undetermined
8
Free
1
Type of publication
All
Article
Book / Working Paper
1
Type of publication (narrower categories)
All
Aufsatz im Buch
12
Book section
12
Article in journal
10
Aufsatz in Zeitschrift
10
Language
All
German
13
English
9
Author
All
Günter, Bernd
Hennig-Thurau, Thorsten
Thaichon, Park
Svensson, Göran
24
Mattila, Anna S.
14
Grégoire, Yany
10
Naudé, Peter
10
Balaji, M. S.
9
Casidy, Riza
9
Mostert, Pierre
9
La Rocca, Antonella
8
Friend, Scott B.
7
Gil Saura, Irene
7
Homburg, Christian
7
Keränen, Joona
7
Mpinganjira, Mercy
7
Mysen, Tore
7
Palmatier, Robert W.
7
Stauss, Bernd
7
Van Vaerenbergh, Yves
7
Ahlert, Dieter
6
Aykol, Bilge
6
Bruhn, Manfred
6
Cai, Ruiying
6
Eggert, Andreas
6
Evanschitzky, Heiner
6
Henneberg, Stephan
6
Mangus, Stephanie M.
6
Nyadzayo, Munyaradzi W.
6
Roberts-Lombard, Mornay
6
Scheer, Lisa K.
6
Sharma, Piyush
6
Snehota, Ivan
6
Wang, Yonggui
6
Blut, Markus
5
Brock, Christian
5
Cambra-Fierro, Jesús
5
Chen, Jing
5
Edvardsson, Bo
5
Folse, Judith Anne Garretson
5
more ...
less ...
Published in...
All
Journal of strategic marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Asia Pacific journal of marketing and logistics
1
Developing digital marketing : relationship perspectives
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
1
Innovation und Absatz
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of Contemporary Issues in Business and Government
1
Journal of service research : JSR
1
Kundenbeziehungen im Dienstleistungsbereich
1
Marketing in kleinen und mittleren Unternehmen
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
Services marketing quarterly
1
The journal of business & industrial marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
22
Showing
1
-
10
of
22
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring the role of relationship management and relationship quality in B2B : empirical insights and future research directions
Lasrado, Flevy
;
Thaichon, Park
;
Nyadzayo, Munyaradzi
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1055-1086
Persistent link: https://www.econbiz.de/10014276729
Saved in:
2
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
3
Relationship marketing in franchising and retailing
Thaichon, Park
;
Frazer, Lorelle
;
Weaven, Scott
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 113-114
Persistent link: https://www.econbiz.de/10013170049
Saved in:
4
Collaboration, communication, support, and relationships in the context of e-commerce within the franchising sector
Kremez, Zhanna
;
Frazer, Lorelle
;
Quach, Sara
;
Thaichon, Park
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 137-159
Persistent link: https://www.econbiz.de/10013170054
Saved in:
5
The development and current trends of digital marketing and relationship marketing research
Le Dung
;
Nguyen Tuyet-Mai
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Developing digital marketing : relationship perspectives
,
(pp. 1-18)
.
2021
Persistent link: https://www.econbiz.de/10012585544
Saved in:
6
Examining antecedents of reconciliation following service failure and recovery
Radu, Alexandru
;
Surachartkumtonkun, Jiraporn
;
Weaven, Scott
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 417-433
Persistent link: https://www.econbiz.de/10012313910
Saved in:
7
Enhancing client loyalty of advertising agencies : the influence of creativity and inter-firm relationships
Levin, Elizabeth
;
Lobo, Antonio
;
Thaichon, Park
- In:
Journal of Contemporary Issues in Business and Government
22
(
2016
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011941889
Saved in:
8
Customer-perceived value in long-term buyer-supplier relationships : the general B2B insurance sector
Xuan Nhi Nguyen
;
Thaichon, Park
;
Phi Van Nguyen Thanh
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10012179156
Saved in:
9
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
Saved in:
10
Beschwerdemanagement als Schlüssel zur Kundenzufriedenheit
Günter, Bernd
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 325-348)
.
2012
Persistent link: https://www.econbiz.de/10009316693
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->