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person:"Günter, Bernd"
~person:"Hogreve, Jens"
~person:"Kenning, Peter"
~person:"Svensson, Göran"
~subject:"Complaint management"
~subject:"Selling"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Complaint management
Selling
Beziehungsmarketing
60
Relationship marketing
60
Lieferantenmanagement
30
Supplier relationship management
30
Customer satisfaction
28
Kundenzufriedenheit
28
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19
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13
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coordination
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relationship marketing
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Günter, Bernd
Hogreve, Jens
Kenning, Peter
Svensson, Göran
Mattila, Anna S.
12
Grégoire, Yany
9
Agnihotri, Raj
7
Stauss, Bernd
7
Terho, Harri
7
Van Vaerenbergh, Yves
7
Alavi, Sascha
6
Bush, Alan J.
6
Cai, Ruiying
6
Itani, Omar S.
6
Wieseke, Jan
6
Balaji, M. S.
5
Evanschitzky, Heiner
5
Habel, Johannes
5
Moncrief, William C.
5
Rodriguez, Michael
5
Roschk, Holger
5
Schmitz, Christian
5
Vázquez Casielles, Rodolfo
5
Baker, Melissa A.
4
Blut, Markus
4
Brock, Christian
4
Ding Hooi Ting
4
Gelbrich, Katja
4
Guenzi, Paolo
4
Høgevold, Nils
4
Jang, Soocheong
4
Johnson, Jeff S.
4
Otero-Neira, Carmen
4
Pullins, Ellen
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Ro, Heejung
4
Santos, Cristiane Pizzutti dos
4
Shin, Hyunju
4
Abbasi, Amir Zaib
3
Armstrong, Christine
3
Basso, Kenny
3
Beatty, Sharon E.
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Boso, Nathaniel
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
International journal of business excellence : IJBEX
2
The journal of business & industrial marketing
2
Die Betriebswirtschaft : DBW
1
European business review
1
International journal of contemporary hospitality management
1
International journal of procurement management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Kundenmanagement
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
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ECONIS (ZBW)
19
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1
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
2
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
3
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
4
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
5
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
6
META-RELQUAL in business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mostert, Pierre
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
4
,
pp. 472-497
Persistent link: https://www.econbiz.de/10012514080
Saved in:
7
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
8
Precursors and outcomes of satisfaction in seller-customer business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mpinganjira, Mercy
- In:
International journal of procurement management
13
(
2020
)
4
,
pp. 531-552
Persistent link: https://www.econbiz.de/10012254622
Saved in:
9
Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens
;
Bilstein, Nicola
;
Hörner, Kathrin Brigitte
- In:
Journal of service research
22
(
2019
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
Saved in:
10
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
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