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person:"Günter, Bernd"
~person:"Hogreve, Jens"
~person:"Kenning, Peter"
~person:"Svensson, Göran"
~subject:"Complaint management"
~subject:"Supplier relationship management"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Complaint management
Supplier relationship management
Beziehungsmarketing
60
Relationship marketing
60
Lieferantenmanagement
30
Customer satisfaction
28
Kundenzufriedenheit
28
Confidence
19
Vertrauen
19
Beschwerdemanagement
13
B-to-B-Marketing
12
Business-to-business marketing
12
Consumer behaviour
11
Konsumentenverhalten
11
Arbeitszufriedenheit
9
Dienstleistungsqualität
9
Job satisfaction
9
Service quality
9
Theorie
9
Theory
9
commitment
9
satisfaction
9
Deutschland
8
Germany
8
trust
8
Marketing management
6
Marketingmanagement
6
Selling
6
Verkauf
6
coordination
6
relationship marketing
6
Dienstleistungssektor
5
KMU
5
Norway
5
Norwegen
5
SME
5
Satisfaction
5
Service industry
5
South Africa
5
Südafrika
5
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19
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2
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Article
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
30
Aufsatz in Zeitschrift
30
Aufsatz im Buch
10
Book section
10
Language
All
English
29
German
11
Author
All
Günter, Bernd
Hogreve, Jens
Kenning, Peter
Svensson, Göran
Mattila, Anna S.
14
Grégoire, Yany
10
Naudé, Peter
10
Balaji, M. S.
9
Casidy, Riza
9
Mostert, Pierre
9
La Rocca, Antonella
8
Thaichon, Park
8
Friend, Scott B.
7
Gil Saura, Irene
7
Homburg, Christian
7
Keränen, Joona
7
Mpinganjira, Mercy
7
Mysen, Tore
7
Palmatier, Robert W.
7
Stauss, Bernd
7
Van Vaerenbergh, Yves
7
Ahlert, Dieter
6
Aykol, Bilge
6
Bruhn, Manfred
6
Cai, Ruiying
6
Eggert, Andreas
6
Evanschitzky, Heiner
6
Henneberg, Stephan
6
Hennig-Thurau, Thorsten
6
Mangus, Stephanie M.
6
Nyadzayo, Munyaradzi W.
6
Roberts-Lombard, Mornay
6
Scheer, Lisa K.
6
Sharma, Piyush
6
Snehota, Ivan
6
Wang, Yonggui
6
Blut, Markus
5
Brock, Christian
5
Cambra-Fierro, Jesús
5
Chen, Jing
5
Edvardsson, Bo
5
Folse, Judith Anne Garretson
5
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Published in...
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International journal of procurement management
4
The journal of business & industrial marketing
4
International journal of business excellence
3
Journal of business research : JBR
3
Journal of business-to-business marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
International journal of business excellence : IJBEX
2
African journal of economic and management studies : AJEMS
1
Die Betriebswirtschaft : DBW
1
Interaktionen im Dienstleistungsbereich
1
International journal of business governance and ethics : IJBGE
1
International journal of contemporary hospitality management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Journal of contemporary marketing science
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
Kundenmanagement
1
Marketing in kleinen und mittleren Unternehmen
1
Marketing intelligence & planning
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
South African journal of economic and management sciences
1
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ECONIS (ZBW)
40
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
3
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
4
The impact of the relationship commitment and customer integration on supply chain performance
Ruzo-Sanmartín, Emilio
;
Abousamra, Alaa Abdelaziz
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 943-957
Persistent link: https://www.econbiz.de/10014227519
Saved in:
5
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
6
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
7
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
8
META-RELQUAL in business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mostert, Pierre
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
4
,
pp. 472-497
Persistent link: https://www.econbiz.de/10012514080
Saved in:
9
Virtue ethics in buyer-supplier relationships : a South African study
Mpinganjira, Mercy
;
Roberts-Lombard, Mornay
;
Svensson, …
- In:
International journal of business governance and ethics …
15
(
2021
)
3
,
pp. 285-302
Persistent link: https://www.econbiz.de/10012596413
Saved in:
10
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay
;
Mpinganjira, Mercy
;
Svensson, …
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
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