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person:"Günter, Bernd"
~person:"Kenning, Peter"
~person:"Mattila, Anna S."
~person:"Svensson, Göran"
~subject:"Complaint management"
~subject:"Selling"
~subject:"Verkauf"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Complaint management
Selling
Verkauf
Beziehungsmarketing
90
Relationship marketing
90
Customer satisfaction
44
Kundenzufriedenheit
44
Consumer behaviour
35
Konsumentenverhalten
35
Lieferantenmanagement
32
Supplier relationship management
32
Beschwerdemanagement
22
Dienstleistungsqualität
21
Service quality
21
Confidence
20
Vertrauen
20
B-to-B-Marketing
12
Business-to-business marketing
12
Theorie
9
Theory
9
commitment
9
satisfaction
9
Arbeitszufriedenheit
8
Deutschland
8
Germany
8
Job satisfaction
8
trust
8
Customer service
7
Kundenbindungsprogramm
7
Kundenservice
7
Loyalty program
7
Dienstleistungssektor
6
Marketing management
6
Marketingmanagement
6
Service industry
6
coordination
6
relationship marketing
6
Corporate Social Responsibility
5
Corporate social responsibility
5
Emotion
5
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22
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6
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English
21
German
7
Author
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Günter, Bernd
Kenning, Peter
Mattila, Anna S.
Svensson, Göran
Grégoire, Yany
9
Agnihotri, Raj
7
Stauss, Bernd
7
Terho, Harri
7
Van Vaerenbergh, Yves
7
Alavi, Sascha
6
Bush, Alan J.
6
Cai, Ruiying
6
Itani, Omar S.
6
Wieseke, Jan
6
Balaji, M. S.
5
Evanschitzky, Heiner
5
Habel, Johannes
5
Moncrief, William C.
5
Rodriguez, Michael
5
Roschk, Holger
5
Schmitz, Christian
5
Vázquez Casielles, Rodolfo
5
Baker, Melissa A.
4
Blut, Markus
4
Brock, Christian
4
Ding Hooi Ting
4
Gelbrich, Katja
4
Guenzi, Paolo
4
Høgevold, Nils
4
Jang, Soocheong
4
Johnson, Jeff S.
4
Otero-Neira, Carmen
4
Pullins, Ellen
4
Ro, Heejung
4
Santos, Cristiane Pizzutti dos
4
Shin, Hyunju
4
Abbasi, Amir Zaib
3
Armstrong, Christine
3
Basso, Kenny
3
Beatty, Sharon E.
3
Boso, Nathaniel
3
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International journal of hospitality management
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
International journal of business excellence : IJBEX
2
Journal of hospitality marketing & management
2
Journal of service research
2
Services marketing quarterly
2
The journal of business & industrial marketing
2
The journal of services marketing
2
Die Betriebswirtschaft : DBW
1
European business review
1
International journal of contemporary hospitality management
1
International journal of procurement management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Journal of contemporary marketing science
1
Journal of retailing
1
Kundenmanagement
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
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ECONIS (ZBW)
28
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1
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
2
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
3
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
4
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
5
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
6
META-RELQUAL in business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mostert, Pierre
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
4
,
pp. 472-497
Persistent link: https://www.econbiz.de/10012514080
Saved in:
7
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
8
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
9
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
10
Precursors and outcomes of satisfaction in seller-customer business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mpinganjira, Mercy
- In:
International journal of procurement management
13
(
2020
)
4
,
pp. 531-552
Persistent link: https://www.econbiz.de/10012254622
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