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person:"Günter, Bernd"
~person:"Mysen, Tore"
~person:"Svensson, Göran"
~subject:"Beschwerdemanagement"
~subject:"Lieferantenmanagement"
~subject:"South Africa"
~subject:"commitment"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Beschwerdemanagement
Lieferantenmanagement
South Africa
commitment
Beziehungsmarketing
42
Relationship marketing
42
Supplier relationship management
26
Customer satisfaction
22
Kundenzufriedenheit
22
Confidence
16
Vertrauen
16
B-to-B-Marketing
11
Business-to-business marketing
11
satisfaction
9
Arbeitszufriedenheit
8
Job satisfaction
8
trust
8
Complaint management
7
Theorie
7
Theory
7
Selling
6
Verkauf
6
coordination
6
relationship marketing
6
KMU
5
Norway
5
Norwegen
5
SME
5
Satisfaction
5
Südafrika
5
Trust
5
continuity
5
cooperation
5
Commitment
4
Customer analysis
4
Dienstleistungsqualität
4
Dienstleistungssektor
4
Economic satisfaction
4
Kundenanalyse
4
Marketing management
4
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25
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25
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8
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8
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English
25
German
8
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Günter, Bernd
Mysen, Tore
Svensson, Göran
Mattila, Anna S.
14
Mostert, Pierre
11
Grégoire, Yany
10
Mpinganjira, Mercy
10
Naudé, Peter
10
Balaji, M. S.
9
Casidy, Riza
9
Roberts-Lombard, Mornay
9
La Rocca, Antonella
8
Thaichon, Park
8
Friend, Scott B.
7
Gil Saura, Irene
7
Homburg, Christian
7
Keränen, Joona
7
Palmatier, Robert W.
7
Stauss, Bernd
7
Van Vaerenbergh, Yves
7
Ahlert, Dieter
6
Aykol, Bilge
6
Bruhn, Manfred
6
Cai, Ruiying
6
Eggert, Andreas
6
Evanschitzky, Heiner
6
Henneberg, Stephan
6
Hennig-Thurau, Thorsten
6
Mangus, Stephanie M.
6
Nyadzayo, Munyaradzi W.
6
Scheer, Lisa K.
6
Sharma, Piyush
6
Snehota, Ivan
6
Wang, Yonggui
6
Blut, Markus
5
Brock, Christian
5
Cambra-Fierro, Jesús
5
Chen, Jing
5
Edvardsson, Bo
5
Folse, Judith Anne Garretson
5
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International journal of procurement management
4
Journal of business-to-business marketing
4
The journal of business & industrial marketing
4
International journal of business excellence
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
International journal of business excellence : IJBEX
2
African journal of economic and management studies : AJEMS
1
International journal of business governance and ethics : IJBGE
1
International journal of contemporary hospitality management
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Journal of business research : JBR
1
Journal of contemporary marketing science
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Marketing in kleinen und mittleren Unternehmen
1
Marketing intelligence & planning
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
South African journal of economic and management sciences
1
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ECONIS (ZBW)
33
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33
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
The antecedents and outcomes of micro-enterprise business banking customers' relationship satisfaction
Van der Merwe, Michelle Caroline
;
Mostert, Pierre
; …
- In:
Journal of business-to-business marketing
31
(
2024
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10014514694
Saved in:
3
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
4
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
5
The impact of the relationship commitment and customer integration on supply chain performance
Ruzo-Sanmartín, Emilio
;
Abousamra, Alaa Abdelaziz
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
4
,
pp. 943-957
Persistent link: https://www.econbiz.de/10014227519
Saved in:
6
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
7
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
8
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
9
META-RELQUAL in business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mostert, Pierre
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
4
,
pp. 472-497
Persistent link: https://www.econbiz.de/10012514080
Saved in:
10
Virtue ethics in buyer-supplier relationships : a South African study
Mpinganjira, Mercy
;
Roberts-Lombard, Mornay
;
Svensson, …
- In:
International journal of business governance and ethics …
15
(
2021
)
3
,
pp. 285-302
Persistent link: https://www.econbiz.de/10012596413
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