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person:"Günter, Bernd"
~person:"Svensson, Göran"
~subject:"Beschwerdemanagement"
~subject:"Theorie"
~subject:"satisfaction"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Beschwerdemanagement
Theorie
satisfaction
Beziehungsmarketing
42
Relationship marketing
42
Lieferantenmanagement
26
Supplier relationship management
26
Customer satisfaction
22
Kundenzufriedenheit
22
Confidence
16
Vertrauen
16
B-to-B-Marketing
11
Business-to-business marketing
11
commitment
9
Arbeitszufriedenheit
8
Job satisfaction
8
trust
8
Complaint management
7
Theory
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Selling
6
Verkauf
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coordination
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relationship marketing
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KMU
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Norway
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Norwegen
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SME
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Satisfaction
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South Africa
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Südafrika
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Trust
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continuity
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cooperation
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Commitment
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Customer analysis
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Dienstleistungsqualität
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Dienstleistungssektor
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Economic satisfaction
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Günter, Bernd
Svensson, Göran
Bruhn, Manfred
23
Homburg, Christian
22
Herrmann, Andreas
19
Stauss, Bernd
17
Huber, Frank
15
Mattila, Anna S.
12
Hennig-Thurau, Thorsten
10
Grégoire, Yany
9
Reichwald, Ralf
9
Ahlert, Dieter
8
Bauer, Hans H.
8
Diller, Hermann
8
Matzler, Kurt
8
Piller, Frank T.
8
Meyer, Anton
7
Van Vaerenbergh, Yves
7
Balaji, M. S.
6
Cai, Ruiying
6
Gelbrich, Katja
6
Georgi, Dominik
6
Hippner, Hajo
6
Link, Jörg
6
Vázquez Casielles, Rodolfo
6
Büttgen, Marion
5
Corsten, Hans
5
Evanschitzky, Heiner
5
Han, Heesup
5
Helm, Sabrina
5
Kenning, Peter
5
Krafft, Manfred
5
Roschk, Holger
5
Töpfer, Armin
5
Baker, Melissa A.
4
Beatty, Sharon E.
4
Benkenstein, Martin
4
Blut, Markus
4
Brock, Christian
4
Chen, Jing
4
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International journal of procurement management
4
Journal of business-to-business marketing
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
International journal of business excellence
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Kundenbeziehungen im Dienstleistungsbereich
1
Marketing in kleinen und mittleren Unternehmen
1
Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
1
Probleme und Trends in der Marketing-Forschung : Festschrift für Professor Dr. Peter Hammann zum 60. Geburtstag
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
South African journal of economic and management sciences
1
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ECONIS (ZBW)
20
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1
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
2
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
3
Antecedents and outcomes of satisfaction in buyer-supplier relationships in South Africa : a replication study
Roberts-Lombard, Mornay
;
Mpinganjira, Mercy
;
Svensson, …
- In:
South African journal of economic and management sciences
20
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011778254
Saved in:
4
Precursors and outcomes of satisfaction in seller-customer business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mpinganjira, Mercy
- In:
International journal of procurement management
13
(
2020
)
4
,
pp. 531-552
Persistent link: https://www.econbiz.de/10012254622
Saved in:
5
Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships
Sosa Varela, Juan Carlos
;
Svensson, Göran
; …
- In:
International journal of procurement management
12
(
2019
)
4
,
pp. 391-409
Persistent link: https://www.econbiz.de/10012138468
Saved in:
6
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
7
The precursor role of cooperation, coordination, and relationship assets in a relationship model
Payan, Janice M.
;
Hair, Joseph F.
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
23
(
2016
)
1
,
pp. 63-79
Persistent link: https://www.econbiz.de/10011496548
Saved in:
8
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
9
"Antecedents" and "postcedents" in relation to satisfaction in Norwegian business relationships
Mysen, Tore
;
Svensson, Göran
;
Rindell, Anne
; …
- In:
International journal of procurement management
8
(
2015
)
5
,
pp. 627-642
Persistent link: https://www.econbiz.de/10011593580
Saved in:
10
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
1
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