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person:"Murugesh, R."
~person:"Dahlgaard, Jens Jörn"
~person:"Medeiros, Denise Dumke de"
~subject:"Dienstleistungsqualität"
~subject:"Japan"
~subject:"Standardization"
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Search: subject_exact:"TQM"
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Dienstleistungsqualität
Japan
Standardization
Quality management
59
Qualitätsmanagement
59
Service quality
11
Bibliometrics
10
Bibliometrie
10
Standardisierung
8
Customer satisfaction
7
Kundenzufriedenheit
7
Lean Production
6
Lean production
6
Performance measurement
6
Performance-Messung
6
Product quality
6
Produktqualität
6
Industrie
5
Manufacturing industries
5
Beziehungsmarketing
4
Business process management
4
India
4
Indien
4
Innovation management
4
Innovationsmanagement
4
Instandhaltung
4
Maintenance policy
4
Prozessmanagement
4
Relationship marketing
4
TQM
4
Balanced Scorecard
3
Balanced scorecard
3
Employee suggestion system
3
Engineering
3
Gesundheitswesen
3
Health care system
3
Ingenieurwissenschaft
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Murugesh, R.
Dahlgaard, Jens Jörn
Medeiros, Denise Dumke de
Bruhn, Manfred
35
Heras-Saizarbitoria, Iñaki
17
Shahin, Arash
16
Boiral, Olivier
14
Antony, Jiju
13
Prybutok, Victor R.
13
Casadesús, Martí
12
Devadasan, S. R.
12
Marimon, Frederic
11
Rahman, Zillur
11
Talib, Faisal
11
Tarí, Juan José
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Cudney, Elizabeth A.
9
Sampaio, Paulo
9
Chiarini, Andrea
8
Dahlgaard-Park, Su Mi
8
Franceschini, Fiorenzo
8
Gremyr, Ida
8
Mastrogiacomo, Luca
8
Qureshi, M. N.
8
Walgenbach, Peter
8
Gotzamani, Katerina
7
Prajogo, Daniel
7
Santos, Gilberto
7
Tuominen, Kari
7
Dwivedi, Yogesh Kumar
6
Fonseca, Luis Miguel Ciravegna Martins da
6
Heras, Iñaki
6
Matsui, Yoshiki
6
Pantouvakis, Angelos
6
Rust, Roland T.
6
Saraiva, Pedro
6
Stauss, Bernd
6
Sweis, Rateb J.
6
Agwara, Hezekiah
5
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
International journal of productivity and quality management : IJPQM
3
The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence
2
Benchmarking : an international journal ; BIJ
1
East Asia : international review of economic, political and social development
1
International journal of Indian culture and business management
1
International journal of business excellence
1
International journal of logistics systems and management : IJLSM
1
International journal of process management and benchmarking : IJPMB
1
International journal of quality and service sciences
1
International journal of services and operations management : IJSOM
1
Journal of nonprofit & public sector marketing
1
Tourism review
1
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ECONIS (ZBW)
22
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1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
2
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
Saved in:
3
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
4
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001 : 2015 requirements
Carvalho, Raíssa Souto Maior Corrêa de
;
Medeiros, …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1674-1690
Persistent link: https://www.econbiz.de/10013415863
Saved in:
5
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
6
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
7
Measurement of logistics service quality of e-commerce
Guimaraes Junior, Djalma Silva
;
Sant'anna, Carlos …
- In:
International journal of logistics systems and …
37
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012513532
Saved in:
8
Model for implementing lean manufacturing in small and medium-sized engineering organisations
Shah, Sandip M.
;
Murugesh, R.
;
Devadasan, S. R.
- In:
International journal of Indian culture and business …
19
(
2019
)
2
,
pp. 244-261
Persistent link: https://www.econbiz.de/10012135676
Saved in:
9
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
10
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
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