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source:"econis"
~accessRights:"restricted"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Service business"
~subject:"Supplier relationship management"
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Search: subject_exact:"Kundenorientierung"
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Supplier relationship management
Beziehungsmarketing
176
Relationship marketing
176
Consumer behaviour
88
Konsumentenverhalten
88
Customer satisfaction
68
Kundenzufriedenheit
68
Dienstleistungsqualität
56
Service quality
56
Customer integration
29
Kundenintegration
29
Brand management
27
Markenführung
27
Social Web
26
Social web
26
Lieferantenmanagement
25
Brand image
23
Markenimage
23
Betriebliche Wertschöpfung
22
Value creation
22
Marketing management
19
Marketingmanagement
19
Einzelhandel
16
Retail trade
16
Customer value
15
Internet marketing
15
Kundenwert
15
Online-Marketing
15
Beschwerdemanagement
14
Complaint management
14
Confidence
14
Vertrauen
14
Brand
13
Markenartikel
13
Dienstleistungssektor
12
Online retailing
12
Online-Handel
12
Service industry
12
Satisfaction
11
E-commerce
10
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Article
24
Book / Working Paper
1
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25
Aufsatz in Zeitschrift
25
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1
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English
25
Author
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Frazer, Lorelle
2
Thaichon, Park
2
Aa, Zanna van der
1
Ahmad, Bilal
1
Ahn, Jinwoo
1
Akbar, Muhammad Imad Ud Din
1
Anees-ur-Rehman, Muhammad
1
Balaji, M. S.
1
Bang, Nguyen
1
Baptista, Cristina Sales
1
Bilgihan, Anil
1
Bloemer, Johanna M.
1
Cambra Fierro, Jesús J.
1
Carlson, Jamie L.
1
Castellanos Verdugo, Mario
1
Centeno, Edgar
1
Chai, Joe Choon Yean
1
Chen, Cheng-Hao Steve
1
Chen, Junsong
1
Cheng, Pei-chu
1
Cheng, Vincent
1
Daukseviciute, Irena
1
Dibb, Sally
1
Foroudi, Pantea
1
Gupta, Samir
1
Helmersson, Helge
1
Henseler, Jörg
1
Hu, Jer-San
1
Huang, Jin-An
1
Johnston, Wesley James
1
Jun, Jongkun
1
Kremez, Zhanna
1
Kwan, Rebecca
1
Lai, Chi-Shiun
1
Lancaster, Geoffrey
1
Lazaravic, Violet
1
Lee, Chia-chi
1
Lee, Heejung
1
Lee, Thaemin
1
Lin, Tyrone T.
1
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Published in...
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Journal of strategic marketing
Service business
Industrial marketing management : the international journal for industrial and high-tech firms
139
Journal of business research : JBR
66
The journal of business & industrial marketing
60
Journal of business-to-business marketing
29
SpringerLink / Bücher
21
The journal of services marketing
17
Journal of the Academy of Marketing Science
14
Springer eBook Collection / Business and Economics
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
12
Journal of personal selling & sales management
11
Journal of marketing
9
Journal of retailing and consumer services
9
International journal of production economics
8
Journal of purchasing and supply management
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
Journal of customer behaviour
6
Marketing theory
6
Services marketing quarterly
6
The international journal of logistics management
6
International journal of project management : the journal of The International Project Management Association
5
Journal of marketing management : JMM ; journal of the Academy of Marketing
5
Total quality management & business excellence
5
Asia Pacific journal of marketing and logistics
4
European journal of marketing
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of hospitality management
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of procurement management
4
International journal of production research
4
Journal of Inter-Organizational Relationships
4
Journal of service research : JSR
4
Marketing intelligence & planning
4
The international journal of bank marketing : IJBM
4
The journal of personal selling & sales management : JPSSM
4
Business horizons
3
Developing digital marketing : relationship perspectives
3
Die Betriebswirtschaft : DBW
3
International journal of business innovation and research : IJBIR
3
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ECONIS (ZBW)
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1
How perceptions of relationship investment influence customer loyalty : the mediating role of perceived value and the moderating role of relationship proneness
Menidjel, Choukri
;
Bilgihan, Anil
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 296-319
Persistent link: https://www.econbiz.de/10014303204
Saved in:
2
Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
Saved in:
3
Relationship marketing in franchising and retailing
Thaichon, Park
;
Frazer, Lorelle
;
Weaven, Scott
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 113-114
Persistent link: https://www.econbiz.de/10013170049
Saved in:
4
Collaboration, communication, support, and relationships in the context of e-commerce within the franchising sector
Kremez, Zhanna
;
Frazer, Lorelle
;
Quach, Sara
;
Thaichon, Park
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 137-159
Persistent link: https://www.econbiz.de/10013170054
Saved in:
5
Relationship marketing in franchising and retailing
2022
Persistent link: https://www.econbiz.de/10013170068
Saved in:
6
Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales
;
Mota, João
;
Santos, Jose Novais
- In:
Service business
16
(
2022
)
3
,
pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
Saved in:
7
Impact of CRM strategy on relationship commitment and new product development : mediating effects of learning from failure
Bang, Nguyen
;
Chen, Junsong
;
Foroudi, Pantea
;
Yu, Xiaoyu
; …
- In:
Journal of strategic marketing
30
(
2022
)
5
,
pp. 443-480
Persistent link: https://www.econbiz.de/10013370891
Saved in:
8
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
9
Collaborative orientation to advance value co-creation in buyer-seller relationships
Gupta, Samir
;
Polonsky, Michael J.
;
Lazaravic, Violet
- In:
Journal of strategic marketing
27
(
2019
)
3
,
pp. 191-209
Persistent link: https://www.econbiz.de/10012202453
Saved in:
10
The role of relationships in start-up development
Mattsson, Jan
;
Helmersson, Helge
;
Standing, Craig
- In:
Journal of strategic marketing
27
(
2019
)
7
,
pp. 559-582
Persistent link: https://www.econbiz.de/10012202780
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