//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
source:"econis"
~accessRights:"restricted"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Service business"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenorientierung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
168
Relationship marketing
168
Consumer behaviour
83
Konsumentenverhalten
83
Customer satisfaction
67
Kundenzufriedenheit
67
Dienstleistungsqualität
56
Service quality
56
Customer integration
25
Kundenintegration
25
Lieferantenmanagement
25
Supplier relationship management
25
Social Web
24
Social web
24
Brand management
22
Markenführung
22
Betriebliche Wertschöpfung
21
Value creation
21
Brand image
20
Markenimage
20
Marketing management
19
Marketingmanagement
19
Customer value
15
Einzelhandel
15
Kundenwert
15
Retail trade
15
Beschwerdemanagement
14
Complaint management
14
Confidence
14
Vertrauen
14
Internet marketing
13
Online-Marketing
13
Dienstleistungssektor
12
Online retailing
12
Online-Handel
12
Service industry
12
Satisfaction
11
E-commerce
10
Electronic Commerce
10
Customer service
9
more ...
less ...
Online availability
All
Undetermined
Free
4
Type of publication
All
Article
166
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
168
Aufsatz in Zeitschrift
168
Aufsatzsammlung
2
Case study
1
Fallstudie
1
Language
All
English
168
Author
All
Le Nguyen Hau
5
Roy, Sanjit
4
Fernandes, Teresa
3
Lee, Donhee
3
Pham Ngoc Thuy
3
Simkin, Lyndon
3
Thaichon, Park
3
Centeno, Edgar
2
Dibb, Sally
2
Frazer, Lorelle
2
Hajli, Nick
2
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Japutra, Arnold
2
Jebarajakirthy, Charles
2
Joo, Jaehun
2
Kim, Taegoo
2
Lee, Gyehee
2
Lee, Sang M.
2
Martín-Santana, Josefa D.
2
Melero-Polo, Iguácel
2
Paul, Justin
2
Sahi, Gurjeet Kaur
2
Tsai, Ching-Yi Daphne
2
Weaven, Scott
2
Wu, Shih-Hao
2
Zolfagharian, Mohammadali
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Abdullateef, Aliyu Olayemi
1
Abeza, Gashaw
1
Abid, Aman
1
Abualqumboz, Moheeb
1
Ahmad, Bilal
1
Ahmed, Sohel
1
Ahn, Jinwoo
1
Akaka, Melissa Archpru
1
Akbar, Muhammad Imad Ud Din
1
Akter, Shahriar
1
Alan, Alev Kocak
1
more ...
less ...
Published in...
All
Journal of strategic marketing
Service business
Journal of retailing and consumer services
466
Journal of business research : JBR
465
SpringerLink / Bücher
323
Industrial marketing management : the international journal for industrial and high-tech firms
241
International journal of hospitality management
190
The journal of services marketing
122
The journal of business & industrial marketing
95
Journal of the Academy of Marketing Science
86
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
Springer eBook Collection / Business and Economics
77
The service industries journal
75
Tourism management : research, policies, practice
74
Journal of travel and tourism marketing
73
The journal of product & brand management
73
Marketing intelligence & planning
62
Journal of service management
56
Springer eBook Collection
55
Journal of marketing
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of retailing
51
Technological forecasting & social change : an international journal
51
The journal of brand management : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
49
Services marketing quarterly
48
Psychology & marketing
46
Journal of service research
45
Journal of business-to-business marketing
43
Journal of promotion management : innovations in planning and applied research
43
European journal of operational research : EJOR
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of retail and distribution management
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
Journal of marketing analytics : JMA
38
more ...
less ...
Source
All
ECONIS (ZBW)
Showing
1
-
10
of
168
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of subscription relational bond on customer engagement and stickiness in podcast : the moderating role of social connectedness
Chen, Yu Hsin
;
Keng, Ching-Jui
- In:
Service business
17
(
2023
)
3
,
pp. 723-745
Persistent link: https://www.econbiz.de/10014333856
Saved in:
2
O2O switching determinants and successful drivers in omnichannel retailing services
Wu, Pei-Ju
- In:
Service business
17
(
2023
)
3
,
pp. 771-788
Persistent link: https://www.econbiz.de/10014333861
Saved in:
3
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
Saved in:
4
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
5
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
6
Integrating dynamic segmentation and portfolio theories for better customer portfolio performance
Viviani, Jean-Laurent
;
Komura, Ayuko
;
Suzuki, Kenichi
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10014303159
Saved in:
7
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
8
How perceptions of relationship investment influence customer loyalty : the mediating role of perceived value and the moderating role of relationship proneness
Menidjel, Choukri
;
Bilgihan, Anil
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 296-319
Persistent link: https://www.econbiz.de/10014303204
Saved in:
9
Negative customer engagement in emerging markets : cognitive dimension
Do, Diem Khac Xuan
;
Rahman, Kaleel
;
Robinson, Linda J.
; …
- In:
Journal of strategic marketing
31
(
2023
)
2
,
pp. 370-402
Persistent link: https://www.econbiz.de/10014303306
Saved in:
10
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->