//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
source:"econis"
~isPartOf:"International journal of productivity and quality management : IJPQM"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
104
Service quality
104
Quality management
65
Qualitätsmanagement
65
Customer satisfaction
47
Kundenzufriedenheit
47
service quality
31
Beziehungsmarketing
18
Relationship marketing
18
Hospital
17
Krankenhaus
17
Product quality
17
Produktqualität
17
customer satisfaction
14
Gesundheitsversorgung
13
Health care
13
Gesundheitswesen
12
Health care system
12
Measurement
11
Messung
11
AHP approach
10
AHP-Verfahren
10
Bank
10
Consumer behaviour
10
Konsumentenverhalten
10
quality
10
quality management
10
Jordan
9
Jordanien
9
Multi-criteria analysis
9
Multikriterielle Entscheidungsanalyse
9
Fuzzy sets
8
Fuzzy-Set-Theorie
8
India
7
Indien
7
Patienten
7
Patients
7
Performance measurement
7
Performance-Messung
7
SERVQUAL
7
more ...
less ...
Online availability
All
Undetermined
49
Free
1
Type of publication
All
Article
104
Type of publication (narrower categories)
All
Article in journal
104
Aufsatz in Zeitschrift
104
Case study
3
Fallstudie
3
Language
All
English
104
Author
All
Shahin, Arash
10
Adil, Mohd
3
Al-Hawary, Sulieman Ibraheem Shelash
3
Ha Thu Nguyen
3
Shirouyehzad, Hadi
3
Sweis, Rateb J.
3
Aghdaie, Fathollah Amiri
2
Anh Thi Tu Le
2
Arabzad, S. Mohammad
2
Boon-Cheong Chew
2
Herrera, Roberto
2
Janatyan, Nasibeh
2
Kallurkar, S. P.
2
Khan, M. S.
2
Kwarteng, Albert Justice
2
Lay Hong Tan
2
Mahapatra, Siba Sankar
2
Mohanty, R. P.
2
Nasir, Mohd
2
Prakash, Anand
2
Skordoulis, Michalis
2
Syaiful-Rizal Hamid
2
Abedi, Saeed
1
Aboumasoudi, Abbas Sheikh
1
Abu-Laimon, Amr Adel Ahmad
1
Adel, Riham
1
Agarwal, Sonal
1
Ahmed, Gouher
1
Ajarmah, Balqees Salem
1
Ajmal, Mian M.
1
Akasheh, Sajad
1
Al Mahmoud, Ayat M.
1
Al Shurideh, Muhammad
1
Al-Etayyem, Rawan H.
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Alawneh, Afnan
1
Aldaihani, Majid M.
1
Alhussainan, Adel A.
1
Allada, Vijaya Kameswari
1
more ...
less ...
Published in...
All
International journal of productivity and quality management : IJPQM
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
more ...
less ...
Source
All
ECONIS (ZBW)
Showing
1
-
10
of
104
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
2
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
3
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
4
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
5
Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso
;
Lustosa, Isadora Alves
; …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 554-566
Persistent link: https://www.econbiz.de/10014364134
Saved in:
6
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
7
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
8
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
9
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
10
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->