//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
source:"econis"
~subject:"Kundenzufriedenheit"
~subject:"Personalmanagement"
~type_genre:"Aufsatz im Buch"
~type_genre:"Textbook"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Callcenter"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Personalmanagement
Call centre
160
Callcenter
160
India
27
Indien
27
Deutschland
25
Germany
25
Beziehungsmarketing
22
Relationship marketing
22
Customer service
19
Kundenservice
19
Outsourcing
18
Human Resource Management
13
Arbeitsbedingungen
10
Working conditions
10
Betriebliches Bildungsmanagement
8
Dienstleistungsqualität
8
Employer-provided training
8
Großbritannien
8
Service quality
8
United Kingdom
8
Arbeitszufriedenheit
7
Job satisfaction
7
Theorie
7
Theory
7
Globalisierung
6
Globalization
6
Quality management
6
Qualitätsmanagement
6
Queueing theory
6
Transnationalism
6
Warteschlangentheorie
6
Weibliche Arbeitskräfte
6
Women workers
6
Arbeitskräfte
5
Arbeitsorganisation
5
Auslandsverlagerung
5
Australia
5
Australien
5
Offshoring
5
more ...
less ...
Type of publication
All
Article
16
Book / Working Paper
1
Type of publication (narrower categories)
All
Aufsatz im Buch
Textbook
Article in journal
65
Aufsatz in Zeitschrift
65
Book section
16
Graue Literatur
5
Non-commercial literature
5
Hochschulschrift
4
Thesis
4
Arbeitspapier
2
Aufsatzsammlung
2
Working Paper
2
Collection of articles of several authors
1
Glossar enthalten
1
Glossary included
1
Guidebook
1
Lehrbuch
1
Ratgeber
1
Sammelwerk
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
13
German
4
Author
All
Budhwar, Pawan S.
2
Bartsch, Silke
1
Batt, Rosemary L.
1
Benkhoff, Birgit
1
Carroll, Wendy
1
Doellgast, Virginia
1
Gabriel, Yiannis
1
Ising, Alexander
1
Joia, Luiz Antonio
1
Knights, David
1
Kwon, Hyunji
1
Malhotra, Neeru
1
McAdam, Rodney
1
Moffett, Sandra
1
Naber, Nico
1
Nagabhushan, Malini
1
Oliveira, Alexandre Ferreira
1
Pandey, Pushkal
1
Rajan-Rankin, Sweta
1
Russell, Bob
1
Scollar, Claire
1
Sinha, Shuchi
1
Strawe, Olav
1
Thite, Mohan
1
Tomlinson, Mark
1
Virender Singh
1
Wagar, Terry
1
Wallace, Catriona
1
more ...
less ...
Published in...
All
The next available operator : managing human resources in Indian business process outsourcing industry
5
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Banken im Wandel : Direktbanken und Direct Banking
1
Case studies on outsourcing trends ; Vol. 1
1
Die große Hoffnung für das 21. Jahrhundert? : Perspektiven und Strategien für die Entwicklung der Dienstleistungsbeschäftigung
1
Expanding the boundaries of work-family research : a vision for the future
1
Knowledge management and drivers of innovation in services
1
Organizing and managing in the era of globalization
1
Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2
1
Re-tayloring management : scientific management a century on
1
Ruhr-Universität Bochum
1
Talentmanagement im Mittelstand
1
The changing face of people management in India
1
more ...
less ...
Source
All
ECONIS (ZBW)
Showing
1
-
10
of
17
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Do work-family policies really "work"? : evidence from Indian call centres
Rajan-Rankin, Sweta
;
Tomlinson, Mark
- In:
Expanding the boundaries of work-family research : a …
,
(pp. 32-50)
.
2013
Persistent link: https://www.econbiz.de/10009687092
Saved in:
2
Call centre work : Taylorism with a facelift
Sinha, Shuchi
;
Gabriel, Yiannis
- In:
Re-tayloring management : scientific management a century on
,
(pp. 87-103)
.
2013
Persistent link: https://www.econbiz.de/10009743533
Saved in:
3
Alternative call center operational indicators to customer satisfaction
Oliveira, Alexandre Ferreira
;
Joia, Luiz Antonio
- In:
Knowledge management and drivers of innovation in services
,
(pp. 15-25)
.
2012
Persistent link: https://www.econbiz.de/10009681015
Saved in:
4
Scope of knowledge management for improving performance in call centre service delivery
Pandey, Pushkal
;
Moffett, Sandra
;
McAdam, Rodney
-
2011
Persistent link: https://www.econbiz.de/10009717415
Saved in:
5
Sustainability of the international sourcing model
Knights, David
- In:
Organizing and managing in the era of globalization
,
(pp. 111-145)
.
2010
Persistent link: https://www.econbiz.de/10003952885
Saved in:
6
Talentmanagement in Customer Care-Organisationseinheiten
Naber, Nico
;
Scollar, Claire
- In:
Talentmanagement im Mittelstand
,
(pp. 120-139)
.
2009
Persistent link: https://www.econbiz.de/10003919683
Saved in:
7
An overview of the Indian contact centre industry
Wallace, Catriona
- In:
The next available operator : managing human resources …
,
(pp. 13-32)
.
2009
Persistent link: https://www.econbiz.de/10003923597
Saved in:
8
Human resource management in Indian call centres/business process outsourcing
Thite, Mohan
;
Russell, Bob
- In:
The next available operator : managing human resources …
,
(pp. 33-58)
.
2009
Persistent link: https://www.econbiz.de/10003923602
Saved in:
9
Work processes and emerging problems in Indian call centres
Budhwar, Pawan S.
;
Malhotra, Neeru
;
Virender Singh
- In:
The next available operator : managing human resources …
,
(pp. 59-82)
.
2009
Persistent link: https://www.econbiz.de/10003923605
Saved in:
10
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->