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subject:"Arbeitsverhalten"
~isPartOf:"The journal of services marketing"
~subject:"Service quality"
~subject:"Work behaviour"
~type_genre:"Article in journal"
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Search: subject_exact:"Emotionalität"
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Arbeitsverhalten
Service quality
Work behaviour
Emotion
45
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
19
Customer satisfaction
19
Kundenzufriedenheit
19
Relationship marketing
19
Dienstleistungsqualität
13
Customer service
9
Kundenservice
9
Arbeitszufriedenheit
6
Job satisfaction
6
Beschwerdemanagement
4
Cognition
4
Complaint management
4
Dienstleistungsmarketing
4
Emotional exhaustion
4
Emotions
4
Kognition
4
Services marketing
4
Stress
4
Work stress
4
Brand management
3
Customer engagement
3
Luxury goods
3
Luxusgüter
3
Markenführung
3
Mobile communications
3
Mobilkommunikation
3
Retail
3
Satisfaction
3
Service encounter
3
Social behaviour
3
Soziales Verhalten
3
USA
3
United States
3
Willingness to pay
3
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Article
16
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Article in journal
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16
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English
16
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Almanza, Barbara
1
Anaya, Gerardo Joel
1
Barnett, Willy
1
Bedi, Akanksha
1
Blodgett, Jeffrey
1
Bourdeau, Brian L.
1
Brown, Tom
1
Cronin, J. J.
1
Edvardsson, Bo
1
Gong, Taeshik
1
Huang, Yu-Shan
1
Hume, Margee
1
Hur, Won-Moo
1
Ifie, Kemefasu
1
Jun, Jea-Kyoon
1
Kearney, Treasa
1
Koenig-Lewis, Nicole
1
Koku, Paul Sergius
1
Korai, Bernard
1
Lin, Ingrid Y.
1
Mattila, Anna S.
1
Medler-Liraz, Hana
1
Miao, Li
1
Moon, Taewon
1
O’Neill, Martin Anthony
1
Padgett, Daniel T.
1
Palmer, Adrian
1
Palmer, Adrian A.
1
Park, Oun-Joung
1
Riscinto-Kozub, Kristen Ann
1
Ryu, Jong-Hyun
1
Savas, Selen
1
Schat, Aaron C. H.
1
Schwabe, Maria
1
Slåtten, Terje
1
Souiden, Nizar
1
Sullivan Mort, Gillian
1
Svari, Sander
1
Svensson, Göran
1
Umasuthan, Hamsanandini
1
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The journal of services marketing
International journal of hospitality management
68
Journal of business ethics : JOBE
31
Journal of business research : JBR
31
Journal of retailing and consumer services
28
International journal of contemporary hospitality management
27
Journal of business and psychology
20
Journal of managerial psychology
20
Journal of vocational behavior
17
Journal of hospitality marketing & management
16
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
13
Academy of Management journal : AMJ
11
Leadership & organization development journal
11
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
11
The service industries journal
11
Journal of service management
10
Journal of service research : JSR
10
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
10
Human performance
9
International journal of quality and service sciences
9
Journal of management
9
Journal of management & organization : JMO
9
Journal of travel and tourism marketing
9
Personnel psychology : a journal of applied research
9
Service business
9
Tourism management : research, policies, practice
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research
8
Journal of service theory and practice
8
Management research review
8
Tourism management perspectives : TMP
8
European journal of marketing : EJM
7
International journal of human resource management
7
Journal of service theory and practice : JSTP
7
Cogent business & management
6
Human relations : towards the integration of the social sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of business ethics : JBE
6
Pakistan journal of commerce and social sciences
6
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
6
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ECONIS (ZBW)
16
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16
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1
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
2
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
3
Rethinking functionality and emotions in the service consumption process : the case of funeral services
Korai, Bernard
;
Souiden, Nizar
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 247-264
Persistent link: https://www.econbiz.de/10011741250
Saved in:
4
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
5
Employee revenge against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
6
The effect of workplace incivility on service employee creativity : the mediating role of emotional exhaustion and intrinsic motivation
Hur, Won-Moo
;
Moon, Taewon
;
Jun, Jea-Kyoon
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 302-315
Persistent link: https://www.econbiz.de/10011524400
Saved in:
7
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
Saved in:
8
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
9
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
10
Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.
;
Blodgett, Jeffrey
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
Saved in:
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