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subject:"Arbeitszufriedenheit"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~subject:"Einzelhandel"
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Search: subject_exact:"Sales personnel"
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Arbeitszufriedenheit
Einzelhandel
Salespeople
35
Verkaufspersonal
35
Retail trade
13
Beziehungsmarketing
11
Relationship marketing
11
Selling
10
Verkauf
10
Customer satisfaction
8
Customer service
8
Kundenservice
8
Kundenzufriedenheit
8
Consumer behaviour
7
Job satisfaction
7
Konsumentenverhalten
7
Arbeitsverhalten
6
Dienstleistungsqualität
6
Service quality
6
Work behaviour
6
Arbeitsleistung
5
Job performance
5
Leistungsmotivation
5
Work motivation
5
Ambidextrous organization
4
Frontline employees
4
Organisationale Ambidextrie
4
Anforderungsprofil
3
Arbeitskräfte
3
Dienstleistungssektor
3
Employee retention
3
Internal communication
3
Interne Kommunikation
3
Mitarbeiterbindung
3
Occupational profile
3
Personality psychology
3
Persönlichkeitspsychologie
3
Service industry
3
Workforce
3
frontline employees
3
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Online availability
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Undetermined
12
Free
1
Type of publication
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Article
17
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Article in journal
17
Aufsatz in Zeitschrift
17
Language
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English
17
Author
All
Zablah, Alex R.
2
Agnihotri, Raj
1
Angell, Robert J.
1
Arndt, Aaron D.
1
Bachrach, Daniel G.
1
Baker, Thomas L.
1
Bakeshloo, Khashayar Afshar
1
Baldus, Brian
1
Beitelspacher, Lauren Skinner
1
Bolander, Willy
1
Boyd, Eric
1
Brown, Tom
1
Calantone, Roger J.
1
Dahlén, Micael
1
Danaher, Tracey S.
1
Fehl, Amy Greiner
1
Fumagalli, Elena
1
Good, Valerie
1
Gremler, Dwayne D.
1
Gwinner, Kevin P.
1
Haas, Alexander
1
Herzog, Walter
1
Holmqvist, Jonas
1
Hughes, Douglas E.
1
Jung, Jin Ho
1
Karande, Kiran
1
Kenning, Peter
1
LaBrecque, Alexander C.
1
Landry, Timothy D.
1
Lee, Na Young
1
Lunardo, Renaud
1
Marder, Ben
1
Meiseberg, Brinja
1
Negreiros, Leticia Fernandes de
1
Noble, Stephanie M.
1
Ogilvie, Jessica
1
Pappas, Alec
1
Rapp, Adam
1
Reinartz, Werner J.
1
Richards, Keith A.
1
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Published in...
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Journal of retailing
Journal of service research
Journal of retailing and consumer services
20
The journal of personal selling & sales management : JPSSM
18
Journal of business research : JBR
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of personal selling & sales management
10
International journal of retail & distribution management
9
The journal of business & industrial marketing
7
Journal of business-to-business marketing
6
Journal of marketing theory and practice
6
The service industries journal
6
European journal of marketing : EJM
5
Psychology & marketing
5
The journal of services marketing
5
Australasian marketing journal
4
International journal of hospitality management
4
Journal of marketing
4
The international review of retail, distribution and consumer research
4
Inventi impact: retailing & consumer services
3
Journal of business ethics : JOBE
3
Journal of hospitality marketing & management
3
Journal of marketing management : MM
3
Journal of strategic marketing
3
Journal of the Academy of Marketing Science
3
Retail work
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing
2
Forschung aus der Hans-Böckler-Stiftung
2
Gabler Edition Wissenschaft
2
Handelsforschung
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of management practice : IJMP
2
Journal of Asia Business Studies
2
Journal of fashion marketing and management
2
Journal of financial services marketing : JFSM
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of managerial issues : JMI
2
Journal of service research : JSR
2
Manthan : journal of commerce and management
2
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ECONIS (ZBW)
17
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17
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1
Do customer discounts affect frontline employees?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
4
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
5
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
6
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
7
Cultivating resilience in organizational frontline employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
8
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
9
Perceptual differences regarding leadership between the store manager and employees and its impact on frontline sales performance : a research note
Vieira, Valter Afonso
;
Negreiros, Leticia Fernandes de
; …
- In:
Journal of retailing
97
(
2021
)
3
,
pp. 347-358
Persistent link: https://www.econbiz.de/10013256047
Saved in:
10
Is seeing eye to eye always beneficial? : how and when (dis)agreement on service climate influences store turnover and sales performance
Tremblay, Michel
- In:
Journal of service research
23
(
2020
)
1
,
pp. 70-86
Persistent link: https://www.econbiz.de/10012183604
Saved in:
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