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subject:"Beziehungsmarketing"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
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Beziehungsmarketing
Customer satisfaction
Kundenzufriedenheit
Electronic Banking
67
Electronic banking
67
Consumer behaviour
45
Konsumentenverhalten
45
Innovation adoption
26
Innovationsakzeptanz
26
Dienstleistungsqualität
15
Service quality
15
Mobile Business
14
Mobile business
14
Mobile banking
13
Relationship marketing
13
Bank
11
Mobile communications
11
Mobilkommunikation
11
Innovation diffusion
9
Innovationsdiffusion
9
Internet banking
9
Confidence
8
India
8
Indien
8
Vertrauen
8
Banking
7
Personal banking
7
Privatkundengeschäft
7
Digitalisierung
6
Digitization
6
Internet
6
Trust
6
Bankgeschäft
5
Banking services
5
E-commerce
5
Financial services
5
Finanzdienstleistung
5
Structural equation model
5
Strukturgleichungsmodell
5
Electronic Commerce
4
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19
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English
19
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Brun, Isabelle
2
Rajaobelina, Lova
2
Adewoye, Oyerinde J.
1
Akhtar, Asif
1
Amin, Muslim
1
Arcand, Manon
1
Ayo, Charles K.
1
Bak, Randall
1
Bang, Nguyen
1
Berraies, Sarra
1
Chacko, Dony Peter
1
Chauhan, Shilpa
1
Eweoya, Ibukun O.
1
Fatma, Mobin
1
Ganguli, Shirshendu
1
Gupta, Ashish
1
Hannachi, Mariem
1
Jaiswal, Deepak
1
Jose, Ajay
1
Kalthom Abdullah
1
Kant, Rishi
1
Khan, Imran
1
Khian Sin Ong
1
Kumar, Amresh
1
Ladeira, Wagner Junior
1
Larsson, Anthony
1
Line, Ricard
1
Loh, Claire
1
Makkad, Munish
1
Marakarkandy, Bijith
1
Mathew, Sonia
1
Ngoc Linh Trinh
1
Nguyen Hong Quan
1
Oni, Aderonke Atinuke
1
Phuong Thao Tran
1
Quynh Huong Nguyen
1
Quynh Trang Nguyen
1
Rahman, Zillur
1
Rejikumar G.
1
Roy, Sanjit Kumar
1
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International journal of quality and service sciences
The international journal of bank marketing : IJBM
International journal of bank marketing
12
Journal of financial services marketing : JFSM
10
International journal of electronic finance : IJEF
8
International journal of business information systems : IJBIS
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of retailing and consumer services
6
International journal of electronic customer relationship management : IJECRM
5
Journal of financial services marketing
5
Nepalese journal of finance : a publication of Uniglobe College
5
Services marketing quarterly
5
International journal of economic perspectives : IJEP
4
International journal of financial services management : IJFSM
4
International journal of quality & reliability management
4
International journal of services and operations management
4
Journal for global business advancement : JGBA
4
Journal of digital banking
4
Marketing intelligence & planning
4
Banken im Wandel : Direktbanken und Direct Banking
3
Cogent business & management
3
Electronic markets : the international journal on networked business
3
Global business review
3
International journal of business and globalisation : IJBG
3
International journal of business and systems research : IJBSR
3
International journal of economics and finance
3
Inventi impact: microfinance & banking
3
Inventi impact: retailing & consumer services
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Contemporary Issues in Business and Government
3
Journal of Islamic marketing
3
Journal of central banking theory and practice
3
Journal of global information management : an official publication of the Information Resources Management Association
3
Journal of internet commerce
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Nepalese journal of economics : a publication of Uniglobe College
3
Praj̄nȧn : journal of social and management sciences
3
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
The IUP journal of bank management : IJBM
3
The service industries journal
3
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ECONIS (ZBW)
19
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1
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
2
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
3
Customer experience in digital banking : a review and future research directions
Chauhan, Shilpa
;
Akhtar, Asif
;
Gupta, Ashish
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 311-348
Persistent link: https://www.econbiz.de/10013330620
Saved in:
4
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
5
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
6
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
7
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
8
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
9
The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in India
Kant, Rishi
;
Jaiswal, Deepak
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011731400
Saved in:
10
The role of customer brand engagement and brand experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
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