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subject:"Beziehungsmarketing"
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Customer satisfaction"
~subject:"Financial services"
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Beziehungsmarketing
Customer satisfaction
Financial services
Electronic Banking
35
Electronic banking
35
Consumer behaviour
24
Konsumentenverhalten
24
Innovation adoption
9
Innovationsakzeptanz
9
Relationship marketing
8
Confidence
4
Dienstleistungsqualität
4
Innovation diffusion
4
Innovationsdiffusion
4
Kundenzufriedenheit
4
Personal banking
4
Privatkundengeschäft
4
Service quality
4
Vertrauen
4
Bank
3
Bank marketing
3
Bankmarketing
3
Digitalisierung
3
Digitization
3
Distribution channel
3
E-commerce
3
Electronic Commerce
3
Finanzdienstleistung
3
Finland
3
Finnland
3
Großbritannien
3
Internet banking
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Mobile banking
3
Mobile communications
3
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3
Mobilkommunikation
3
Mobiltelefon
3
Retail banking
3
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3
United Kingdom
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Article
11
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English
11
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Arcand, Manon
1
Bhatt, Kedar
1
Brun, Isabelle
1
Chinje, Nathalie Beatrice
1
Fernandes, Teresa
1
Heinonen, Kristina
1
Kabadayi, Sertan
1
Kam, Booi Hon
1
Karjaluoto, Heikki
1
Khare, Arpita
1
Ladeira, Wagner Junior
1
Martins Silva, Marta
1
Massey, Rohan
1
Oikarinen, Eeva-Liisa
1
Perin, Marcelo Gattermann
1
Proença, João F.
1
Rajaobelina, Lova
1
Rehman, Mohsin Abdur
1
Riquelme, Hernan
1
Samad, Sarminah
1
Sampaio, Cláudio Hoffmann
1
Santini, Fernando de Oliveira
1
Shaikh, Aijaz A.
1
Shams, Ghazal
1
Tep, Sandrine Prom
1
Yonge, William
1
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Journal of financial services marketing : JFSM
Journal of digital banking
24
International journal of bank marketing
21
The international journal of bank marketing : IJBM
21
International journal of electronic finance : IJEF
16
Journal of payments strategy & systems
13
Journal of financial services marketing
11
International journal of business information systems : IJBIS
10
Finance research letters
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Economies : open access journal
6
IMF working papers
6
Journal of business research : JBR
6
Journal of retailing and consumer services
6
Journal of risk and financial management : JRFM
6
Nepalese journal of finance : a publication of Uniglobe College
6
Springer eBook Collection
6
Technological forecasting & social change : an international journal
6
Cogent business & management
5
Copernican Journal of Finance & Accounting : CJF&A
5
Financial innovation : FIN
5
International journal of business and globalisation : IJBG
5
International journal of electronic customer relationship management : IJECRM
5
International journal of financial services management : IJFSM
5
Journal for global business advancement : JGBA
5
Mudra : journal of finance and accounting
5
Praj̄nȧn : journal of social and management sciences
5
Services marketing quarterly
5
Staff working paper / Bank of Canada
5
The Fintech Disruption : How Financial Innovation Is Transforming the Banking Industry
5
AGDI working paper
4
Borsa Istanbul Review
4
Electronic markets : the international journal on networked business
4
Gabler Edition Wissenschaft
4
Global business review
4
ICTD working paper
4
International Journal of Financial Studies : open access journal
4
International journal of business innovation and research
4
International journal of business policy and economics
4
International journal of economic perspectives : IJEP
4
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ECONIS (ZBW)
11
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1
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
2
Measuring service fairness and its impact on service quality and satisfaction : a study of Indian banking services
Bhatt, Kedar
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 35-44
Persistent link: https://www.econbiz.de/10012298253
Saved in:
3
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
4
Online banking services : a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 168-178
Persistent link: https://www.econbiz.de/10011975274
Saved in:
5
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
6
Continuous mobile banking usage and relationship commitment : a multi-country assessment
Shaikh, Aijaz A.
;
Karjaluoto, Heikki
;
Chinje, Nathalie …
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 208-219
Persistent link: https://www.econbiz.de/10011480290
Saved in:
7
Online banking in India : an approach to establish CRM
Khare, Arpita
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 176-188
Persistent link: https://www.econbiz.de/10009563152
Saved in:
8
The impact of the internet upon bank marketing
Proença, João F.
;
Martins Silva, Marta
;
Fernandes, Teresa
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 160-175
Persistent link: https://www.econbiz.de/10009563153
Saved in:
9
Conceptualising online banking service value
Heinonen, Kristina
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 39-52
Persistent link: https://www.econbiz.de/10003701671
Saved in:
10
Online conversion rates among Australian financial institutions : a qualitative exploration
Riquelme, Hernan
;
Kam, Booi Hon
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
4
,
pp. 290-300
Persistent link: https://www.econbiz.de/10003501335
Saved in:
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