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subject:"Customer relationship management"
~isPartOf:"Psychology & marketing"
~subject:"Konsumentenverhalten"
~subject:"Kundenservice"
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Customer relationship management
Konsumentenverhalten
Kundenservice
Customer retention
9
Kundenbindung
9
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
5
Beziehungsmarketing
3
Emotion
3
Relationship marketing
3
Brand
2
Dienstleistungsqualität
2
Einzelhandel
2
Markenartikel
2
Personality psychology
2
Persönlichkeitspsychologie
2
Retail trade
2
Service quality
2
South Korea
2
Südkorea
2
customer loyalty
2
Brand image
1
Brand management
1
Competence
1
Consumer attitudes
1
Consumer preferences
1
Food retailing
1
France
1
Frankreich
1
Großbritannien
1
Italien
1
Italy
1
Kompetenz
1
Konsumentenpräferenzen
1
Kundenbindungsprogramm
1
Ladengeschäft
1
Lebensmitteleinzelhandel
1
Leistungsmotivation
1
Loyalty program
1
Markenführung
1
Markenimage
1
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English
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Ahn, Sun Joo
1
Arnold, Mark J.
1
Desmond, John
1
Gabler, Colin B.
1
Gong, Taeshik
1
Jones, Michael A.
1
Kim, Kyongseok
1
Lambert, Aliette
1
Nieto-García, Marta
1
Pino, Giovanni
1
Reynolds, Kristy E.
1
Tugut, Meltem
1
Yi, Youjae
1
Zhang, Carol Xiaoyue
1
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Psychology & marketing
Journal of retailing and consumer services
45
Journal of business research : JBR
22
Journal of hospitality marketing & management
15
International journal of contemporary hospitality management
13
Cogent business & management
12
The service industries journal
11
International journal of hospitality management
9
Services marketing quarterly
9
The TQM journal : the international review of organizational improvement
9
Asia Pacific journal of marketing and logistics
8
The international journal of bank marketing : IJBM
8
Journal of the Academy of Marketing Science
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Australasian marketing journal
6
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of strategic marketing
6
The journal of services marketing
6
Tourism management : research, policies, practice
6
African journal of business and economic research : AJBER
5
European journal of marketing : EJM
5
International journal of quality & reliability management
5
International journal of retail & distribution management
5
Inventi impact: retailing & consumer services
5
Journal of Islamic marketing
5
Journal of marketing analytics : JMA
5
Marketing intelligence & planning
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
The journal of applied business research
5
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
4
Central European business review : CEBR
4
Global business review
4
International journal of business information systems : IJBIS
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
International journal of electronic customer relationship management : IJECRM
4
International journal of services and operations management : IJSOM
4
Journal for global business advancement : JGBA
4
Journal of African business
4
Journal of financial services marketing
4
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ECONIS (ZBW)
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1
"My place is your place" : understanding how psychological ownership influences peer-to-peer service experiences
Pino, Giovanni
;
Nieto-García, Marta
;
Zhang, Carol Xiaoyue
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 390-401
Persistent link: https://www.econbiz.de/10012796112
Saved in:
2
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
3
Rewards that undermine customer loyalty? : a motivational approach to loyalty programs
Kim, Kyongseok
;
Ahn, Sun Joo
- In:
Psychology & marketing
34
(
2017
)
9
,
pp. 842-852
Persistent link: https://www.econbiz.de/10011738107
Saved in:
4
Regulatory focus intensity and evaluations of retail experiences
Arnold, Mark J.
;
Reynolds, Kristy E.
;
Jones, Michael A.
; …
- In:
Psychology & marketing
31
(
2014
)
11
,
pp. 958-975
Persistent link: https://www.econbiz.de/10010460837
Saved in:
5
Loyal now, but not forever! : a study of narcissism and male consumer-brand relationships
Lambert, Aliette
;
Desmond, John
- In:
Psychology & marketing
30
(
2013
)
8
,
pp. 690-706
Persistent link: https://www.econbiz.de/10009786044
Saved in:
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