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subject:"Dienstleistungshandel"
~isPartOf:"The journal of services marketing"
~subject:"Economic growth"
~subject:"Innovation management"
~subject:"Relationship marketing"
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Search: subject_exact:"Dienstleistungssektor"
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Dienstleistungshandel
Economic growth
Innovation management
Relationship marketing
Dienstleistungssektor
85
Service industry
85
Dienstleistungsqualität
41
Service quality
41
Beziehungsmarketing
31
Consumer behaviour
29
Konsumentenverhalten
29
Customer satisfaction
27
Kundenzufriedenheit
27
Services
26
Dienstleistung
25
Customer service
21
Kundenservice
21
Innovation
11
Customer integration
10
Kundenintegration
10
Service innovation
10
Arbeitsverhalten
7
Dienstleistungsmarketing
7
Innovationsmanagement
7
Services marketing
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Value creation
6
Dienstleistungsberufe
5
Frontline service employees
5
KMU
5
SME
5
Service delivery
5
Service encounter
5
Service workers
5
Transformative service research
5
Well-being
5
Arbeitszufriedenheit
4
Beschwerdemanagement
4
Business services
4
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23
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1
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Article
40
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40
Aufsatz in Zeitschrift
40
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English
40
Author
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Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Anderson, Sidney
1
Arnold, Danny R.
1
Barnes, Donald C.
1
Barrios, Andrés
1
Becker-Özcamlica, Hürrem
1
Benkenstein, Martin
1
Black, Hulda G.
1
Blocker, Christopher
1
Bouchet, Adrien
1
Bouman, Nijs
1
Brady, Michael K.
1
Camacho, Sonia
1
Chen, Sixing
1
Cheng, Yu-chun
1
Childers, Carla Y.
1
Chiu, Hung-chang
1
Chu, Mei Tai
1
Cronin, J. J.
1
Curth, Susanne
1
Dagger, Tracey S.
1
David, Meredith E.
1
Ding, Ying
1
Disse, Isabel Kittyma
1
Edvardsson, Bo
1
Estrada-Mejia, Catalina
1
Gammoh, Bashar S.
1
Giang Hoang
1
Gottfridsson, Patrik
1
Grönroos, Christian
1
Guidice, Rebecca M.
1
Gustafsson, Anders
1
Hartline, Michael D.
1
Hsieh, Jung-kuei
1
Hur, Won-Moo
1
Hwang, Hansol
1
Jang, Sharon
1
Jarvis, Wade
1
Jouny-Rivier, Elodie
1
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The journal of services marketing
The service industries journal
67
Journal of business research : JBR
48
Journal of service research : JSR
28
Service business
22
International journal of innovation management
21
Industrial marketing management : the international journal for industrial and high-tech firms
19
NBER working paper series
19
Journal of retailing and consumer services
18
International journal of production economics
17
Journal of service management
17
The journal of business & industrial marketing
17
International journal of services technology and management
16
NBER Working Paper
14
Economics of innovation and new technology
13
Journal of service research
12
Structural change and economic dynamics : SC+ED
11
Working paper
11
Working paper / National Bureau of Economic Research, Inc.
11
Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
10
Journal of the Academy of Marketing Science
10
Industry and innovation
9
Services marketing quarterly
9
SpringerLink / Bücher
9
Technological forecasting & social change : an international journal
9
Technovation : the international journal of technological innovation, entrepreneurship and technology management
9
The world economy : the leading journal on international economic relations
9
ADB economics working paper series
8
Discussion paper series / Philippine Institute for Development Studies
8
International journal of business innovation and research
8
International journal of services, economics and management
8
Policy research working paper : WPS
8
Research policy : policy, management and economic studies of science, technology and innovation
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
CESifo working papers
7
Eurasian geography and economics
7
European review of service economics and management
7
International journal of contemporary hospitality management
7
International journal of hospitality management
7
International journal of services and operations management
7
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ECONIS (ZBW)
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Can both entrepreneurial and ethical leadership shape employees' service innovative behavior?
Giang Hoang
;
Luu Trong Tuan
;
Tuan Du
;
Thuy Thu Nguyen
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 446-463
Persistent link: https://www.econbiz.de/10014276920
Saved in:
4
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
5
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
6
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
7
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
8
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
9
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
10
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
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