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subject:"Effizienz"
subject:"Indien"
~isPartOf:"Occasional papers / Reserve Bank of India"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Effizienz
Indien
Customer satisfaction
Service quality
Bank
116
Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
36
Konsumentenverhalten
36
Kundenzufriedenheit
27
India
26
Dienstleistungsqualität
22
Banking
16
Financial services
16
Finanzdienstleistung
16
Banks
13
Personal banking
13
Privatkundengeschäft
13
Bankgeschäft
11
Banking services
11
Banking industry
9
Confidence
9
Corporate Social Responsibility
9
Corporate social responsibility
9
Vertrauen
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Electronic Banking
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Electronic banking
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Firmenimage
8
Trust
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Customer loyalty
7
Ghana
7
Customers
6
Efficiency
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Firm performance
6
Unternehmenserfolg
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Brand image
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Brand management
5
Competition
5
Islamic finance
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57
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Das, Abhiman
3
Babakus, Emin
2
Bhattacharya, Kaushik
2
Choudhury, Koushiki
2
Pérez, Andrea
2
Sultan, Parves
2
Yavas, Ugur
2
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1
Ajit, D.
1
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1
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1
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1
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1
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1
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1
Bangar, R. D.
1
Basso, Kenny
1
Bhaskar, Shilpa Sharma
1
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1
Bin Haron, Razali
1
Branco, Adriel Martins de Freitas
1
Casado, Ana Belén
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1
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1
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1
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1
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Occasional papers / Reserve Bank of India
The international journal of bank marketing : IJBM
Finance India : the quarterly journal of Indian Institute of Finance
94
The IUP journal of bank management : IJBM
72
Praj̄nȧn : journal of social and management sciences
69
Economic developments in India : quarterly update : analysis, reports, policy documents
41
Journal of banking & finance
38
Applied economics
37
Cogent economics & finance
26
GITAM journal of management : a quarterly publication of GITAM Institute of Management
24
Journal of productivity analysis
24
Research bulletin / The Institute of Cost Accountants of India
24
The Journal of the Indian Institute of Bankers
24
Global business review
23
The Indian economic journal
23
International journal of economics and financial issues : IJEFI
22
The Asian economic review : journal of the Indian Institute of Economics
22
Paradigm : the journal of Institute of Management Technology
21
European journal of operational research : EJOR
20
International review of economics & finance : IREF
20
International journal of financial services management : IJFSM
19
Research in international business and finance
19
Mudra : journal of finance and accounting
18
Applied economics letters
17
Applied financial economics
17
International journal of economics and finance
17
Journal of financial services marketing : JFSM
16
International journal of finance & banking studies : JJFBS
15
The empirical economics letters : a monthly international journal of economics
15
International journal of productivity and quality management : IJPQM
14
Journal of economics & business
14
Afro-Asian Journal of Finance and Accounting : AAJFA
13
Cogent business & management
13
IMF working papers
13
International journal of Indian culture and business management
13
International journal of services and operations management
13
Journal of Asian finance, economics and business : JAFEB
13
Journal of international financial markets, institutions & money
13
Managerial finance
13
Omega : the international journal of management science
13
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ECONIS (ZBW)
57
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31
Service quality and word of mouth : a study of the banking sector
Choudhury, Koushiki
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 612-627
Persistent link: https://www.econbiz.de/10010423924
Saved in:
32
The impact of technology CSFs on customer satisfaction and the role of trust : an empirical study of the banks in Malaysia
Tahir, Jan Muhammad
;
Kalthom Abdullah
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
5
,
pp. 429-447
Persistent link: https://www.econbiz.de/10010391505
Saved in:
33
Understanding the loss of trust in large banks
Hurley, Robert F.
;
Gong, Xueping
;
Waqar, Adeela
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
5
,
pp. 348-366
Persistent link: https://www.econbiz.de/10010391511
Saved in:
34
Drivers of customers' switching behaviour in Indian banking industry
Vyas, Vishal
;
Raitani, Sonika
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 321-342
Persistent link: https://www.econbiz.de/10010387137
Saved in:
35
Building brand equity in retail banks : the case of Trinidad and Tobago
Rambocas, Meena
;
Kirpalani, Vishnu M.
;
Simms, Errol A.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 300-320
Persistent link: https://www.econbiz.de/10010387139
Saved in:
36
Antecedents of discretionary risky-service behavior : an exploratory study
Bhaskar, Shilpa Sharma
;
Khera, Shikha N.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
6
,
pp. 477-493
Persistent link: https://www.econbiz.de/10010415423
Saved in:
37
Service quality and customers' purchase intentions : an empirical study of the Indian banking sector
Choudhury, Koushiki
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 529-543
Persistent link: https://www.econbiz.de/10010200804
Saved in:
38
Exploring customer switching intentions through relationship marketing paradigm
Kaur, Gurjeet
;
Sharma, R. D.
;
Mahajan, Neha
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
4
,
pp. 280-302
Persistent link: https://www.econbiz.de/10009581854
Saved in:
39
Relationship marketing strategies of Indian banks in the wake of the global economic slowdown
Roy, Sanjit Kumar
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009581875
Saved in:
40
An integrated framework to improve quality and competitive positioning within the financial services context
Paltayian, George N.
;
Georgiou, Andreas C.
;
Gotzamani, …
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
7
,
pp. 527-547
Persistent link: https://www.econbiz.de/10009668467
Saved in:
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