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subject:"Service industry"
~isPartOf:"Fokus Dienstleistungsmarketing"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service research"
~subject:"Customer service"
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Service industry
Customer service
Services marketing
42
Dienstleistungsmarketing
41
Dienstleistung
19
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
15
Relationship marketing
15
Consumer behaviour
14
Customer satisfaction
14
Konsumentenverhalten
14
Kundenzufriedenheit
14
Dienstleistungssektor
13
Marketing
10
Services
10
Brand image
6
Brand management
6
Markenführung
6
Markenimage
6
Brand
5
Customer integration
5
Kundenintegration
5
Markenartikel
5
Dienstleistungsmanagement
4
Service management
4
Verbraucherverhalten
4
Customer value
3
Deutschland
3
Germany
3
Kundenwert
3
Lieferantenmanagement
3
Preismanagement
3
Pricing strategy
3
Supplier relationship management
3
Brand loyalty
2
Business process management
2
Dienstleistungsbetrieb
2
Diffusion <Wirtschaft>
2
Experiment
2
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11
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2
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10
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4
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10
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10
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2
Collection of articles of several authors
1
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1
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English
11
German
4
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Büttgen, Marion
2
Robbert, Thomas
2
Ackermann, Claire-Lise
1
Ahn, Jinwoo
1
Belboula, Imène
1
Chen, Tom
1
Edvardsson, Bo
1
Field, Joy M.
1
Finsterwalder, Jörg
1
Fließ, Sabine
1
Fotheringham, Darima
1
Grohmann, Marcella Maria
1
Grönroos, Christian
1
Gustafsson, Anders
1
Huang, Ming-Hui
1
Kamarulzaman, Yusniza
1
Kleinaltenkamp, Michael
1
Koskela-Huotari, Kaisa
1
Kuppelwieser, Volker
1
Lassar, Walfried M.
1
Lemon, Katherine N.
1
McColl-Kennedy, Janet R.
1
Mohd-Any, Amrul Asraf
1
Mustak, Mekhail
1
Ostrom, Amy L.
1
Rho, Taeseok
1
Roy, Sanjit
1
Sarker, Moniruzzaman
1
Shekhar, Vaibhav
1
Subramony, Mahesh
1
Tronvoll, Bård
1
Ulaga, Wolfgang
1
Vink, Josina
1
Wangenheim, Florian von
1
Wetter Edman, Katarina
1
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Institution
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Springer Fachmedien Wiesbaden
1
Workshop Dienstleistungsmarketing <19., 2016, Stuttgart-Hohenheim>
1
Published in...
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Fokus Dienstleistungsmarketing
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of retailing and consumer services
Journal of service research
Services marketing quarterly
7
The journal of services marketing
7
Journal of service management
6
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of service research : JSR
5
International journal of contemporary hospitality management
4
SpringerLink / Bücher
4
The service industries journal
4
European journal of marketing
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of business research : JBR
3
Journal of the Academy of Marketing Science
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
A Research Agenda for Service Marketing
2
Advances in services marketing
2
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
2
Business process management journal
2
Business-to-Business-Marketing
2
DUV / Wirtschaftswissenschaft
2
Dienstleistungsmanagement : Jahrbuch
2
Entrepreneurial Marketing : Besonderheiten, Aufgaben und Lösungsansätze für Gründungsunternehmen
2
European journal of marketing : EJM
2
Europäische Hochschulschriften / 5
2
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Industrielle Dienstleistungen: Servicestrategie oder Outsourcing?
2
Instrumente zur Gestaltung von After Sales Services
2
International journal of quality and service sciences
2
Journal of air transport management
2
Managing service quality : MSQ ; an international journal
2
Marketing theory
2
Neue Herausforderungen an das Dienstleistungsmarketing
2
Schriften zu Marketing und Management
2
The journal of business & industrial marketing
2
AMS review : official publication of the Academy of Marketing Science
1
Arbeitsbericht / Institut für Unternehmensführung und Unternehmensforschung, Ruhr-Universität Bochum
1
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ECONIS (ZBW)
14
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
3
Consumer response to service brand physical elements : using a semantic priming task to explore implicit understanding of service brand meaning
Belboula, Imène
;
Ackermann, Claire-Lise
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581856
Saved in:
4
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
5
The effect of customer participation in service industry on encounter satisfaction by the development of relationship
Ahn, Jinwoo
;
Rho, Taeseok
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
1
,
pp. 94-120
Persistent link: https://www.econbiz.de/10012423203
Saved in:
6
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
7
Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
8
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
9
Beiträge zur Dienstleistungsforschung 2016
Büttgen, Marion
(
ed.
)
-
Workshop Dienstleistungsmarketing <19., 2016, …
-
2017
Persistent link: https://www.econbiz.de/10011640116
Saved in:
10
Relationship marketing and service : an update
Grönroos, Christian
- In:
Journal of global scholars of marketing science : …
27
(
2017
)
3
,
pp. 201-208
Persistent link: https://www.econbiz.de/10011774977
Saved in:
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