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subject:"Service industry"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service research"
~subject:"Customer service"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Services marketing"
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Service industry
Customer service
Konsumentenverhalten
Services marketing
23
Dienstleistungsmarketing
22
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
12
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungssektor
9
Dienstleistung
8
Services
8
Brand image
6
Brand management
6
Markenführung
6
Markenimage
6
Brand
5
Markenartikel
5
Lieferantenmanagement
3
Supplier relationship management
3
Brand loyalty
2
Business process management
2
Kundenservice
2
Markentreue
2
Prozessmanagement
2
Service branding
2
Service-Dominant Logic
2
Service-dominant logic
2
Viral marketing
2
Virales Marketing
2
service quality
2
Air transport
1
Airline
1
Airline service
1
Artificial intelligence
1
B-to-B-Marketing
1
B2B services
1
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Undetermined
12
Free
2
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Article
18
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Article in journal
18
Aufsatz in Zeitschrift
18
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English
18
Author
All
Ackermann, Claire-Lise
1
Agrawal, Shiv Ratan
1
Ahn, Jinwoo
1
Beck, Jonathan M.
1
Belboula, Imène
1
Bone, Sterling A.
1
Chen, Tom
1
Chrysochou, Polymeros
1
Cioppi, Marco
1
Curina, Ilaria
1
DeTienne, Kristen Bell
1
Duffy, Sarah
1
Edvardsson, Bo
1
Field, Joy M.
1
Finsterwalder, Jörg
1
Fließ, Sabine
1
Fotheringham, Darima
1
Francioni, Barbara
1
Grohmann, Marcella Maria
1
Grönroos, Christian
1
Gustafsson, Anders
1
Hegner, Sabrina
1
Hoang Thi Phuong Thao
1
Huang, Ming-Hui
1
Kamarulzaman, Yusniza
1
Kleinaltenkamp, Michael
1
Koskela-Huotari, Kaisa
1
Krystallis, Athanasios
1
Kuppelwieser, Volker
1
Kushwaha, G. S.
1
Lassar, Walfried M.
1
Le Thi Hong Tam
1
Lemon, Katherine N.
1
McColl-Kennedy, Janet R.
1
Mohan, Geetha
1
Mohd-Any, Amrul Asraf
1
Mustak, Mekhail
1
Ngo, Liem Viet
1
Northey, Gavin
1
Ostrom, Amy L.
1
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Published in...
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of retailing and consumer services
Journal of service research
The journal of services marketing
15
Services marketing quarterly
14
Journal of service research : JSR
10
SpringerLink / Bücher
10
European journal of marketing : EJM
8
Journal of service management
8
The service industries journal
7
Fokus Dienstleistungsmarketing
6
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of contemporary hospitality management
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
5
Journal of business research : JBR
5
Journal of the Academy of Marketing Science
5
The international journal of bank marketing : IJBM
5
Advances in services marketing
4
European journal of marketing
4
Gabler Edition Wissenschaft
4
Journal of hospitality marketing & management
4
Journal of travel and tourism marketing
4
Managing service quality : MSQ ; an international journal
4
Marketing theory
4
Basler Schriften zum Marketing
3
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
3
International journal of hospitality management
3
International journal of quality and service sciences
3
Journal of global marketing
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
The journal of business & industrial marketing
3
The marketing review
3
A Research Agenda for Service Marketing
2
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
2
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
2
Business process management journal
2
Business-to-Business-Marketing
2
DUV / Wirtschaftswissenschaft
2
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ECONIS (ZBW)
18
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
3
Assessing the effects of service variability on consumer confidence and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
4
Consumer response to service brand physical elements : using a semantic priming task to explore implicit understanding of service brand meaning
Belboula, Imène
;
Ackermann, Claire-Lise
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581856
Saved in:
5
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
6
The effect of customer participation in service industry on encounter satisfaction by the development of relationship
Ahn, Jinwoo
;
Rho, Taeseok
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
1
,
pp. 94-120
Persistent link: https://www.econbiz.de/10012423203
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
Brand hate and non-repurchase intention : a service context perspective in a cross-channel setting
Curina, Ilaria
;
Francioni, Barbara
;
Hegner, Sabrina
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238345
Saved in:
9
Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
10
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
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