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subject:"Service industry"
~isPartOf:"Services marketing quarterly"
~subject:"Dienstleistungsmarketing"
~subject:"Dienstleistungsqualität"
~subject:"Theorie"
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Service industry
Dienstleistungsmarketing
Dienstleistungsqualität
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Dienstleistung
20
Services
20
Dienstleistungssektor
11
Consumer behaviour
10
Konsumentenverhalten
10
Service quality
10
Customer satisfaction
7
Kundenzufriedenheit
7
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Service-Dominant Logic
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Dienstleistungshandel
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Unternehmensdienstleistung
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service-dominant logic
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Aggarwal, Praveen
1
Basu, Amiya K.
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Bebko, Charlene
1
Bernacchi, Michael
1
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1
Bonfim, Leandro Rodrigo Canto
1
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1
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1
Dean, Dwane H.
1
Didonet, Simone Regina
1
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1
Finoti, Lucas
1
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1
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1
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1
Kesavan, Ram
1
Koku, P. Sergius
1
Korai, Bernard
1
Leisen Pollack, Birgit
1
Mangleburg, Tamara
1
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1
Olorunniwo, Festus O.
1
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1
Toaldo, Ana Maria Machado
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Services marketing quarterly
SpringerLink / Bücher
53
The service industries journal
42
The journal of services marketing
39
Journal of service management
37
Journal of business research : JBR
28
Journal of service research : JSR
26
Schriften zum Produktionsmanagement
23
Gabler Edition Wissenschaft
20
Springer eBook Collection / Business and Economics
19
Journal of service research
18
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
16
International journal of production economics
15
Journal of retailing and consumer services
15
International journal of hospitality management
13
International journal of services technology and management
13
Fokus Dienstleistungsmarketing
12
Service business
12
The journal of business & industrial marketing
12
The science of service systems
11
Handbook of service science ; [Vol. 1]
10
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Wissenschaft & Praxis
10
European review of service economics and management
9
International journal of quality and service sciences
9
Schriftenreihe innovatives Dienstleistungsmanagement
9
Service science, management and engineering : education for the 21st Century
9
Forum Dienstleistungsmanagement
8
Lehrbuch
8
Springer eBook Collection
8
International journal of production research
7
Journal of business economics : JBE
7
Journal of service theory and practice
7
Management science : journal of the Institute for Operations Research and the Management Sciences
7
Public management review
7
Research
7
Revue d'économie industrielle
7
The handbook of innovation and services : a multi-disciplinary perspective
7
Discussion paper / Centre for Economic Policy Research
6
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ECONIS (ZBW)
16
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
3
Revisiting the past to understand the current debates on service-dominant logic
Bhanja, Nivedita
;
Saxena, Garima
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 240-255
Persistent link: https://www.econbiz.de/10013178038
Saved in:
4
Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas
;
Bonfim, Leandro Rodrigo Canto
;
Didonet, …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
Saved in:
5
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
6
Consumers' perception of service newness and its marketing implications
Savas-Hall, Selen
;
Koku, P. Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10012179200
Saved in:
7
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
8
The strategy of combining products and services : a literature review
Gurtu, Amulya
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 82-106
Persistent link: https://www.econbiz.de/10012179159
Saved in:
9
Service research in Asia : research paradigm and productivity
Vashishth, Abhishek
;
Chakraborty, Ayon
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 285-300
Persistent link: https://www.econbiz.de/10012179187
Saved in:
10
International marketing of services and developing countries
Oyewole, Philemon
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 79-91
Persistent link: https://www.econbiz.de/10011859499
Saved in:
1
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