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subject:"Service quality"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Dienstleistungsqualität"
~subject:"Pflegeberufe"
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Service quality
Dienstleistungsqualität
Pflegeberufe
Hospital
43
Krankenhaus
43
Hospitality
21
Gastgewerbe
18
Hospitality industry
18
Hotel industry
11
Hotellerie
11
Customer satisfaction
8
Kundenzufriedenheit
8
Tourism
7
Consumer behaviour
6
Konsumentenverhalten
6
Tourism industry
6
Tourismus
6
Tourismuswirtschaft
6
Airbnb
4
Führungsstil
4
Gesundheitstourismus
4
Health tourism
4
Leadership style
4
Nachhaltige Entwicklung
4
Sustainability
4
Sustainable development
4
Firm performance
3
Hotels
3
Innovation management
3
Innovationsmanagement
3
Knowledge management
3
Knowledge transfer
3
Servant leadership
3
Share Economy
3
Sharing economy
3
Unternehmenserfolg
3
Wissensmanagement
3
Wissenstransfer
3
Bewertung
2
CIS data
2
China
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English
11
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Ghazali Musa
2
Sedigheh Moghavvemi
2
Calveras, Aleix
1
Chandy, Jacob John Chiremel
1
Che Ruhana Isa
1
De Kervenoael, Ronan
1
Deng, Shengliang
1
Dooley, Larry M.
1
Goh, Edwin
1
Gounaris, Spiros
1
Han, Heesup
1
Hasan, Md. Rajibul
1
Hu, Feng
1
Hyun, Sunghyup Sean
1
Iranmanesh, Mohammad
1
Kaminakis, Kostas
1
Kanapathy, Kanagi A. P.
1
Karantinou, Kalipso
1
Koritos, Christos
1
Lin, Meizhen
1
Ling, Qian
1
Liu, Yong
1
Luu Trong Tuan
1
Mustapha, Mohd Zulkhairi
1
Ormond, Meghann
1
Qiu, Shaoping
1
Radojevic, Tijana
1
Schwob, Alexandre
1
Stanic, Nenad
1
Stanisic, Nemanja
1
Suhaiza Zailani
1
Suhana Mohezar Ali
1
Teichert, Thorsten
1
Thinaranjeney Thirumoorthi
1
Wu, Xiaoyi
1
Xie, Lei
1
Zhou, Guotao
1
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Tourism management : research, policies, practice
Health care management review : HCM review
99
International journal of hospitality management
54
Journal of health organization and management
54
Journal of health economics
43
Working paper / National Bureau of Economic Research, Inc.
41
NBER working paper series
37
Quality management journal : QMJ
35
NBER Working Paper
33
Health care management science
26
Health economics
23
Health marketing quarterly
23
International journal of contemporary hospitality management
21
The TQM journal : the international review of organizational improvement
21
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
The European journal of health economics : HEPAC ; health economics in prevention and care
17
Ruhr economic papers
15
The European journal of health economics
15
The service industries journal
14
Total quality management & business excellence
14
Discussion paper series / IZA
13
Discussion paper / Centre for Economic Policy Research
12
International journal of production research
12
Manufacturing & service operations management : M & SOM
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
CHE research paper
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
The international journal of human resource management
11
European journal of operational research : EJOR
10
International journal of health care finance and economics
10
Journal of business research : JBR
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Technological forecasting & social change : an international journal
10
Health economics review
9
International journal of production economics
9
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ECONIS (ZBW)
11
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1
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
2
Leveraging human-robot interaction in hospitality services : incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use social rob...
De Kervenoael, Ronan
;
Hasan, Md. Rajibul
;
Schwob, Alexandre
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012165578
Saved in:
3
How servant leadership and self-efficacy interact to affect service quality in the hospitality industry : a polynomial regression with response surface analysis
Qiu, Shaoping
;
Dooley, Larry M.
;
Xie, Lei
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012165586
Saved in:
4
All-inclusive and value creation in hospitality : vidence from a mature destination : 2001-2017
Calveras, Aleix
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 234-246
Persistent link: https://www.econbiz.de/10012128609
Saved in:
5
Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas
;
Karantinou, Kalipso
;
Koritos, Christos
; …
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
Saved in:
6
Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry : the roles of paternalistic leadership and discretionary HR practices
Luu Trong Tuan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 132-144
Persistent link: https://www.econbiz.de/10011903424
Saved in:
7
Connecting with prospective medical tourists online : a cross-sectional analysis of private hospital websites promoting medical tourism in India, Malaysia and Thailand
Sedigheh Moghavvemi
;
Ormond, Meghann
;
Ghazali Musa
;
Che …
- In:
Tourism management : research, policies, practice
58
(
2017
),
pp. 154-163
Persistent link: https://www.econbiz.de/10011634682
Saved in:
8
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Saved in:
9
Predicting Muslim medical tourists' satisfaction with Malaysian Islamic friendly hospitals
Suhaiza Zailani
;
Suhana Mohezar Ali
;
Iranmanesh, Mohammad
; …
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 159-167
Persistent link: https://www.econbiz.de/10011555690
Saved in:
10
Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
Saved in:
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