//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Service workers"
~person:"Bove, Liliana L."
~person:"Schipanski, Agnes"
~person:"Söderlund, Magnus"
~subject:"Dienstleistungssektor"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistungsberufe"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Service workers
Dienstleistungssektor
Dienstleistungsberufe
9
Customer satisfaction
3
Kundenzufriedenheit
3
Service industry
3
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Consumer behaviour
2
Dienstleistungsqualität
2
Job satisfaction
2
Konsumentenverhalten
2
Service quality
2
Work behaviour
2
Anger
1
Arbeitsbedingungen
1
Arbeitskräfte
1
Attribution
1
Beziehungsmarketing
1
Communication
1
Controllability of attribution
1
Crisis communication
1
Customer service
1
Deutschland
1
Dirty work
1
Einzelhandel
1
Emotion
1
Empathy
1
Germany
1
Identity
1
Innovation management
1
Innovationsmanagement
1
Kommunikation
1
Kundenservice
1
Manipulation
1
Perception
1
Relationship marketing
1
Retail trade
1
Salespeople
1
Social behaviour
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Aufsatz im Buch
1
Book section
1
Language
All
English
8
German
1
Author
All
Bove, Liliana L.
Schipanski, Agnes
Söderlund, Magnus
Coelho, Filipe
4
Crinò, Rosario
4
Pervan, Simon J.
3
Salverda, Wiemer
3
Sousa, Carlos M. P.
3
Subramony, Mahesh
3
Baethge, Martin
2
Beatson, Amanda
2
Bonn, Mark Andrew
2
Brady, Michael K.
2
Brook, Paul
2
Cho, Meehee
2
Dunkel, Wolfgang
2
Golubovskaya, Maria
2
Goussinsky, Ruhama
2
Groth, Markus
2
Han, Su-Jin
2
Harris, Eric G.
2
Harris, Lloyd C.
2
Haunschild, Axel
2
Humborstad, Sut I. Wong
2
King, Brian
2
Korczynski, Marek
2
Lee, Kyung Hee
2
Lennartz, Dagmar
2
Lings, Ian
2
Mirchandani, Kiran
2
Missègue, Nathalie
2
Ogbonna, Emmanuel
2
Perry, Chad
2
Poddar, Amit
2
Prentice, Catherine
2
Schettkat, Ronald
2
Schupp, Jürgen
2
Sieben, Barbara
2
Solnet, David
2
Wagner, Alexandra
2
Abendroth, Anja-Kristin
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
2
Australasian marketing journal
1
Journal of business research : JBR
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Managing service quality : MSQ ; an international journal
1
Psychology & marketing
1
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
1
more ...
less ...
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
2
Stigmatized service workers in crisis : mitigating the effects of negative media
Pervan, Simon J.
;
Bove, Liliana L.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
5
,
pp. 551-567
Persistent link: https://www.econbiz.de/10011417692
Saved in:
3
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
4
Stigmatized labour : an overlooked service worker’s stress
Bove, Liliana L.
;
Pervan, Simon J.
- In:
Australasian marketing journal
21
(
2013
)
4
,
pp. 259-263
Persistent link: https://www.econbiz.de/10010242952
Saved in:
5
Professionalisierung von Dienstleistungsarbeit und Innovationsfähigkeit in der Dienstleistungswirtschaft
Reichenwald, Ralf
;
Schipanski, Agnes
;
Pößl, Angelika
- In:
Zukunftsfeld Dienstleistungsarbeit : …
,
(pp. 19-43)
.
2012
Persistent link: https://www.econbiz.de/10009576103
Saved in:
6
Contributing to well-being : customer citizenship behaviors directed to service personnel
Garma, Romana
;
Bove, Liliana L.
- In:
Journal of strategic marketing
19
(
2011
)
7
,
pp. 633-649
Persistent link: https://www.econbiz.de/10009533065
Saved in:
7
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
8
Service worker role in encouraging customer organizational citizenship behaviors
Bove, Liliana L.
;
Pervan, Simon J.
;
Beatty, Sharon E.
; …
- In:
Journal of business research : JBR
62
(
2009
)
7
,
pp. 698-705
Persistent link: https://www.econbiz.de/10003862014
Saved in:
9
Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus
;
Julander, Claes-Robert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 216-226
Persistent link: https://www.econbiz.de/10003852535
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->