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subject:"USA"
~accessRights:"restricted"
~person:"McFadden, Kathleen L."
~person:"Prentice, Catherine"
~subject:"Lean production"
~subject:"Service quality"
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USA
Lean production
Service quality
Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungsqualität
19
Beziehungsmarketing
11
Consumer behaviour
11
Konsumentenverhalten
11
Relationship marketing
11
Gambling
5
Glücksspiel
5
Airline
4
Casinos
4
Customer engagement
4
Fluggesellschaft
4
Hospital
4
Krankenhaus
4
Quality management
4
Qualitätsmanagement
4
United States
4
Artificial intelligence
3
Brand image
3
Brand management
3
Corporate culture
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Customer loyalty
3
Künstliche Intelligenz
3
Markenführung
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Markenimage
3
Southeast Asia
3
Südostasien
3
Unternehmenskultur
3
customer loyalty
3
Air transport
2
Arbeitszufriedenheit
2
Customer retention
2
Customer service
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
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19
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McFadden, Kathleen L.
Prentice, Catherine
Han, Heesup
24
Mattila, Anna S.
11
Balaji, M. S.
10
Sharma, Piyush
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Quach, Sara
9
Roy, Sanjit
9
Söderlund, Magnus
9
Bilgihan, Anil
8
Gong, Taeshik
8
Grégoire, Yany
8
Gustafsson, Anders
8
Prybutok, Victor R.
8
Xu, Xun
8
Ali, Faizan
7
Guchait, Priyanko
7
Gursoy, Dogan
7
Jebarajakirthy, Charles
7
Lee, Jin-soo
7
Mainardes, Emerson Wagner
7
Shahin, Arash
7
Sparks, Beverley
7
Su, LuJun
7
Wu, Luorong
7
Yi, Youjae
7
Chua, Bee-Lia
6
Izogo, Ernest Emeka
6
Jaiswal, Deepak
6
Kant, Rishi
6
Liu, Chih-Hsing
6
McColl-Kennedy, Janet R.
6
Medeiros, Denise Dumke de
6
Melo, Fagner José Coutinho de melo
6
Moon, Hyoungeun
6
Prybutok, Gayle
6
So, Kevin Kam Fung
6
Thurasamy Ramayah
6
Van Vaerenbergh, Yves
6
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Journal of retailing and consumer services
7
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Quality management journal : QMJ
2
International journal of contemporary hospitality management
1
International journal of production economics
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of operations management
1
Journal of strategic marketing
1
Journal of vacation marketing
1
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ECONIS (ZBW)
19
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
3
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
4
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
5
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
6
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
7
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
8
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
9
The role of airport service quality in airport and destination choice
Prentice, Catherine
;
Kadan, Mariam
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 40-48
Persistent link: https://www.econbiz.de/10011995440
Saved in:
10
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
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