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subject:"USA"
~accessRights:"restricted"
~person:"McFadden, Kathleen L."
~person:"Yi, Youjae"
~subject:"Lean production"
~subject:"Quality management"
~subject:"Service quality"
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USA
Lean production
Quality management
Service quality
Customer satisfaction
17
Kundenzufriedenheit
16
Dienstleistungsqualität
11
Consumer behaviour
6
Konsumentenverhalten
6
Beziehungsmarketing
5
Qualitätsmanagement
5
Relationship marketing
5
United States
4
Corporate culture
3
Hospital
3
Inter-customer helping
3
Krankenhaus
3
Measurement
3
Messung
3
Performance measurement
3
Performance-Messung
3
Unternehmenskultur
3
customer satisfaction
3
service quality
3
Altruistic motivation
2
Asia
2
Asien
2
Customer engagement behaviours (CEB)
2
Customer-to-customer interactions (CCI)
2
Dienstleistungssektor
2
Embarrassment
2
Facebook ratings
2
SERVPERF
2
SERVQUAL
2
Selbstbedienung
2
Self-service
2
Service industry
2
Social Web
2
Social web
2
expectation
2
healthcare
2
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11
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11
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English
11
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McFadden, Kathleen L.
Yi, Youjae
Han, Heesup
24
Prentice, Catherine
15
Sharma, Piyush
13
Mattila, Anna S.
11
Balaji, M. S.
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Quach, Sara
9
Roy, Sanjit
9
Söderlund, Magnus
9
Bilgihan, Anil
8
Gong, Taeshik
8
Grégoire, Yany
8
Gustafsson, Anders
8
Prybutok, Victor R.
8
Shahin, Arash
8
Xu, Xun
8
Ali, Faizan
7
Guchait, Priyanko
7
Gursoy, Dogan
7
Izogo, Ernest Emeka
7
Jebarajakirthy, Charles
7
Lee, Jin-soo
7
Mainardes, Emerson Wagner
7
Sparks, Beverley
7
Su, LuJun
7
Wu, Luorong
7
Amin, Muslim
6
Bonfanti, Angelo
6
Chua, Bee-Lia
6
Cobanoglu, Cihan
6
Jaiswal, Deepak
6
Kant, Rishi
6
Kim, Jinkyung Jenny
6
Liu, Chih-Hsing
6
McColl-Kennedy, Janet R.
6
Medeiros, Denise Dumke de
6
Melo, Fagner José Coutinho de melo
6
Moon, Hyoungeun
6
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Total quality management & business excellence
3
Psychology & marketing
2
Quality management journal : QMJ
2
International journal of production economics
1
Journal of operations management
1
Service business
1
The service industries journal
1
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ECONIS (ZBW)
11
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1
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
2
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
3
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
4
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
5
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
6
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
7
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
8
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
9
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
10
The role of other customers during self-service technology failure
Yi, Youjae
;
Kim, Seo Young
- In:
Service business
11
(
2017
)
4
,
pp. 695-715
Persistent link: https://www.econbiz.de/10011914936
Saved in:
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