//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Customer service"
~subject:"Emotion"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Customer service
Emotion
Customer satisfaction
7,049
Kundenzufriedenheit
5,511
Consumer behaviour
3,057
Service quality
3,049
Konsumentenverhalten
2,897
Dienstleistungsqualität
2,880
Relationship marketing
2,517
Beziehungsmarketing
2,468
Satisfaction
681
customer satisfaction
547
Online retailing
525
Online-Handel
525
Holiday behaviour
505
Urlaubsverhalten
505
Job satisfaction
483
Kundenservice
474
Arbeitszufriedenheit
473
Tourism
405
Beschwerdemanagement
390
Electronic Commerce
384
E-commerce
383
Brand management
377
Quality management
377
Tourismus
377
Markenführung
370
Brand image
361
Qualitätsmanagement
360
Markenimage
353
Viral marketing
351
Virales Marketing
350
satisfaction
350
Hotel industry
347
Customer loyalty
345
Hotellerie
344
Retail trade
344
Einzelhandel
331
Confidence
318
more ...
less ...
Online availability
All
Undetermined
Free
272
Type of publication
All
Article
1,115
Book / Working Paper
26
Type of publication (narrower categories)
All
Article in journal
1,025
Aufsatz in Zeitschrift
1,025
research-article
49
Aufsatz im Buch
19
Book section
19
Conference paper
8
Konferenzbeitrag
8
conceptual-paper
8
Hochschulschrift
7
case-report
4
viewpoint
4
review
3
Arbeitspapier
2
Aufsatzsammlung
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
Konferenzschrift
1
Lehrbuch
1
Textbook
1
Thesis
1
Umfrage
1
more ...
less ...
Language
All
English
1,127
German
12
Undetermined
2
Author
All
Gustafsson, Anders
9
Mattila, Anna S.
9
Grégoire, Yany
8
Cai, Ruiying
6
Han, Heesup
6
Jang, Soocheong
6
Sparks, Beverley
6
Van Vaerenbergh, Yves
6
Baker, Melissa A.
5
Barnes, Donald C.
5
Guchait, Priyanko
5
Gursoy, Dogan
5
Harun, Ahasan
5
Lu, Lu
5
Miao, Li
5
Prybutok, Victor R.
5
Shin, Hyunju
5
Sreejesh, S.
5
Thaichon, Park
5
Weber, Karin
5
Witell, Lars
5
Balaji, M. S.
4
Beatty, Sharon E.
4
Bilgihan, Anil
4
Chi, Nai-Wen
4
Cobanoglu, Cihan
4
Collier, Joel E.
4
Fan, Alei
4
Hsu, Cathy H. C.
4
Lunardo, Renaud
4
Madera, Juan M.
4
McColl-Kennedy, Janet R.
4
McFadden, Kathleen L.
4
Orsingher, Chiara
4
Prayag, Girish
4
Prybutok, Gayle
4
Qu, Hailin
4
Söderlund, Magnus
4
Torres, Edwin N.
4
Voorhees, Clay M.
4
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
2
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Nomos Verlagsgesellschaft
1
Published in...
All
International journal of hospitality management
78
Journal of retailing and consumer services
73
Journal of business research : JBR
59
The journal of services marketing
41
Journal of hospitality marketing & management
33
Service business
30
Journal of travel and tourism marketing
21
Journal of service research
18
Tourism management perspectives : TMP
18
Services marketing quarterly
17
The service industries journal
17
International journal of contemporary hospitality management
15
Journal of Services Marketing
15
Journal of service theory and practice
14
Tourism management : research, policies, practice
14
Journal of air transport management
12
Journal of service management
12
European journal of marketing
11
Asia Pacific journal of marketing and logistics
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
10
Journal of service theory and practice : JSTP
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Journal of the Academy of Marketing Science
9
SpringerLink / Bücher
9
Total quality management & business excellence
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Journal of strategic marketing
8
Psychology & marketing
8
International Journal of Quality & Reliability Management
7
Journal of hospitality and tourism insights
7
The Cornell hospitality quarterly
7
The TQM journal : the international review of organizational improvement
7
European journal of marketing : EJM
6
International Journal of Bank Marketing
6
International journal of services, economics and management
6
Journal of consumer marketing
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of marketing theory and practice : JMTP
6
more ...
less ...
Source
All
ECONIS (ZBW)
1,070
Other ZBW resources
68
RePEc
2
BASE
1
Showing
1
-
10
of
1,141
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
2
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
3
Measuring service quality in Indian automobile aftersales : AutoIND scale
Singh, Munish Pal
;
Sharma, Satyendra Kumar
;
Chanda, Udayan
- In:
International journal of process management and …
13
(
2023
)
3
,
pp. 401-422
Persistent link: https://www.econbiz.de/10014314006
Saved in:
4
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
5
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
6
Online promotions and hedonic motives as moderators in the relationship between e-impulsive buying tendency and customer satisfaction : evidence from India
Madhu, Sumetha
;
Soundararajan, Vasanthi
;
Parayitam, …
- In:
Journal of internet commerce
22
(
2023
)
3
,
pp. 395-431
Persistent link: https://www.econbiz.de/10014320493
Saved in:
7
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
8
Customer satisfaction : role of customer service, innovation, and price in the laundry industry in Ghana
Amoako, George Kofi
- In:
Journal of African business
23
(
2022
)
1
,
pp. 146-164
Persistent link: https://www.econbiz.de/10012821570
Saved in:
9
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
10
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->