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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Customer service"
~subject:"Markenimage"
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USA
Complaint management
Customer service
Markenimage
Customer satisfaction
7,049
Kundenzufriedenheit
5,511
Consumer behaviour
3,057
Service quality
3,049
Konsumentenverhalten
2,897
Dienstleistungsqualität
2,880
Relationship marketing
2,517
Beziehungsmarketing
2,468
Satisfaction
681
customer satisfaction
547
Online retailing
525
Online-Handel
525
Holiday behaviour
505
Urlaubsverhalten
505
Job satisfaction
483
Kundenservice
474
Arbeitszufriedenheit
473
Emotion
409
Tourism
405
Beschwerdemanagement
390
Electronic Commerce
384
E-commerce
383
Brand management
377
Quality management
377
Tourismus
377
Markenführung
370
Brand image
361
Qualitätsmanagement
360
Viral marketing
351
Virales Marketing
350
satisfaction
350
Hotel industry
347
Customer loyalty
345
Hotellerie
344
Retail trade
344
Einzelhandel
331
Confidence
318
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Free
300
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Article
1,145
Book / Working Paper
26
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Article in journal
1,053
Aufsatz in Zeitschrift
1,053
research-article
49
Aufsatz im Buch
21
Book section
21
conceptual-paper
8
Conference paper
7
Hochschulschrift
7
Konferenzbeitrag
7
case-report
4
viewpoint
4
review
3
Arbeitspapier
2
Aufsatzsammlung
2
Graue Literatur
2
Lehrbuch
2
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2
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2
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2
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1
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1
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1
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English
1,156
German
13
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2
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Han, Heesup
10
Grégoire, Yany
8
Gustafsson, Anders
8
Mattila, Anna S.
8
Sparks, Beverley
7
Cai, Ruiying
6
Jang, Soocheong
6
Sreejesh, S.
6
Van Vaerenbergh, Yves
6
Baker, Melissa A.
5
Guchait, Priyanko
5
Harun, Ahasan
5
Hyun, Sunghyup Sean
5
Liu, Chih-Hsing
5
Miao, Li
5
Prentice, Catherine
5
Shin, Hyunju
5
Thaichon, Park
5
Weber, Karin
5
Balaji, M. S.
4
Barnes, Donald C.
4
Beatty, Sharon E.
4
Chua, Bee-Lia
4
Collier, Joel E.
4
Fan, Alei
4
Fazal-e-Hasan, Syed
4
Gil Saura, Irene
4
Hsu, Cathy H. C.
4
Hwang, Jinsoo
4
Japutra, Arnold
4
Khan, Imran
4
Kim, Jinkyung Jenny
4
Loureiro, Sandra Maria Correia
4
Lu, Lu
4
McFadden, Kathleen L.
4
Moon, Hyoungeun
4
Mortimer, Gary
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Rahman, Zillur
4
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Institution
All
Springer Fachmedien Wiesbaden
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Nomos Verlagsgesellschaft
1
Published in...
All
Journal of retailing and consumer services
82
Journal of business research : JBR
62
International journal of hospitality management
60
The journal of services marketing
36
Journal of hospitality marketing & management
32
Service business
28
Journal of travel and tourism marketing
21
Journal of service research
18
International journal of contemporary hospitality management
17
The service industries journal
16
Asia Pacific journal of marketing and logistics
15
Journal of Services Marketing
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of strategic marketing
15
Services marketing quarterly
15
The journal of brand management : an international journal
13
Journal of service management
12
Journal of service theory and practice
12
Tourism management : research, policies, practice
12
Journal of air transport management
11
Tourism management perspectives : TMP
11
Journal of service research : JSR
10
Psychology & marketing
10
SpringerLink / Bücher
10
European journal of marketing
9
Journal of hospitality and tourism insights
9
Journal of vacation marketing
9
The journal of product & brand management
9
Journal of service theory and practice : JSTP
8
Journal of the Academy of Marketing Science
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
International Journal of Quality & Reliability Management
7
Journal of consumer marketing
7
The TQM journal : the international review of organizational improvement
7
Total quality management & business excellence
7
European journal of marketing : EJM
6
Global business review
6
International Journal of Bank Marketing
6
International journal of services, economics and management
6
Journal of Islamic marketing
6
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ECONIS (ZBW)
1,100
Other ZBW resources
68
RePEc
2
BASE
1
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1
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
2
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
3
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
4
Measuring service quality in Indian automobile aftersales : AutoIND scale
Singh, Munish Pal
;
Sharma, Satyendra Kumar
;
Chanda, Udayan
- In:
International journal of process management and …
13
(
2023
)
3
,
pp. 401-422
Persistent link: https://www.econbiz.de/10014314006
Saved in:
5
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
6
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
7
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
8
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
9
Customer satisfaction : role of customer service, innovation, and price in the laundry industry in Ghana
Amoako, George Kofi
- In:
Journal of African business
23
(
2022
)
1
,
pp. 146-164
Persistent link: https://www.econbiz.de/10012821570
Saved in:
10
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
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