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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Emotion"
~subject:"Vertrauen"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Emotion
Vertrauen
Customer satisfaction
5,544
Kundenzufriedenheit
5,455
Consumer behaviour
2,868
Konsumentenverhalten
2,867
Service quality
2,866
Dienstleistungsqualität
2,854
Beziehungsmarketing
2,438
Relationship marketing
2,438
Satisfaction
649
customer satisfaction
539
Online retailing
520
Online-Handel
520
Holiday behaviour
503
Urlaubsverhalten
503
Customer service
472
Kundenservice
469
Arbeitszufriedenheit
468
Job satisfaction
468
Beschwerdemanagement
383
Electronic Commerce
381
E-commerce
379
Tourism
377
Tourismus
375
Brand management
366
Markenführung
366
Qualitätsmanagement
359
Quality management
354
Brand image
350
Markenimage
350
satisfaction
350
Viral marketing
346
Virales Marketing
345
Hotel industry
341
Hotellerie
341
Einzelhandel
329
Retail trade
328
Confidence
316
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303
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1,056
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12
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1,041
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1,041
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14
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14
Conference paper
7
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7
Hochschulschrift
3
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2
Graue Literatur
2
Non-commercial literature
2
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2
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1
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1
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1
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1
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English
1,062
German
5
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1
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Svensson, Göran
10
Grégoire, Yany
8
Han, Heesup
8
Mattila, Anna S.
8
Jang, Soocheong
7
Sparks, Beverley
7
Bilgihan, Anil
6
Sreejesh, S.
6
Cai, Ruiying
5
Guchait, Priyanko
5
Harun, Ahasan
5
Miao, Li
5
Prybutok, Victor R.
5
Weber, Karin
5
Al-Ansi, Amr
4
Baker, Melissa A.
4
Balaji, M. S.
4
Chi, Nai-Wen
4
Cobanoglu, Cihan
4
Folse, Judith Anne Garretson
4
Gursoy, Dogan
4
Hsu, Cathy H. C.
4
Lu, Lu
4
Madera, Juan M.
4
McFadden, Kathleen L.
4
Mostert, Pierre
4
Padin, Carmen
4
Prayag, Girish
4
Prybutok, Gayle
4
Rather, Raouf Ahmad
4
Roberts-Lombard, Mornay
4
Salo, Jari
4
Sharifi, Seyed Shahin
4
Shin, Hyunju
4
Van Vaerenbergh, Yves
4
Voorhees, Clay M.
4
Alrawadieh, Zaid
3
Amoako, George Kofi
3
Bacile, Todd J.
3
Barnes, Donald C.
3
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International journal of hospitality management
66
Journal of retailing and consumer services
65
Journal of business research : JBR
56
Journal of hospitality marketing & management
35
Service business
29
The journal of services marketing
24
Journal of travel and tourism marketing
19
Tourism management perspectives : TMP
16
Services marketing quarterly
15
The service industries journal
15
Asia Pacific journal of marketing and logistics
14
International journal of contemporary hospitality management
14
Tourism management : research, policies, practice
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Journal of strategic marketing
12
Journal of air transport management
11
Journal of service research
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Journal of service management
10
Journal of service research : JSR
10
Psychology & marketing
10
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
9
International journal of services, economics and management
8
The journal of business & industrial marketing
8
Total quality management & business excellence
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
SpringerLink / Bücher
7
European journal of marketing
6
International journal of bank marketing
6
International journal of e-business research : an official publication of the Information Resources Management Association
6
International review on public and non-profit marketing
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Marketing letters : a journal of research in marketing
6
Australasian marketing journal
5
European journal of marketing : EJM
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of business excellence : IJBEX
5
International journal of consumer studies
5
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ECONIS (ZBW)
1,067
RePEc
1
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1
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10
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1,068
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1
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
2
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
3
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
Saved in:
4
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
5
Online promotions and hedonic motives as moderators in the relationship between e-impulsive buying tendency and customer satisfaction : evidence from India
Madhu, Sumetha
;
Soundararajan, Vasanthi
;
Parayitam, …
- In:
Journal of internet commerce
22
(
2023
)
3
,
pp. 395-431
Persistent link: https://www.econbiz.de/10014320493
Saved in:
6
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
7
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
8
Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction
Glaveli, Niki
;
Papadimitriou, Dimitra
;
Karagiorgos, Thomas
- In:
European Sport management quarterly : ESMQ
23
(
2023
)
3
,
pp. 767-788
Persistent link: https://www.econbiz.de/10014283326
Saved in:
9
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
10
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
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