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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Emotion"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Emotion
Customer satisfaction
5,458
Kundenzufriedenheit
5,367
Service quality
2,825
Consumer behaviour
2,819
Konsumentenverhalten
2,818
Dienstleistungsqualität
2,812
Beziehungsmarketing
2,402
Relationship marketing
2,402
Satisfaction
636
customer satisfaction
536
Online retailing
512
Online-Handel
512
Holiday behaviour
481
Urlaubsverhalten
481
Customer service
467
Kundenservice
464
Arbeitszufriedenheit
462
Job satisfaction
462
Beschwerdemanagement
380
Electronic Commerce
377
E-commerce
375
Tourism
362
Tourismus
360
Brand management
358
Markenführung
358
Qualitätsmanagement
357
Quality management
352
Brand image
345
Markenimage
345
Hotel industry
341
Hotellerie
341
satisfaction
340
Viral marketing
336
Virales Marketing
335
Einzelhandel
323
Retail trade
322
Confidence
316
Vertrauen
314
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763
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749
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13
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13
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6
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6
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3
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2
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2
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2
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768
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5
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1
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Grégoire, Yany
8
Mattila, Anna S.
8
Jang, Soocheong
6
Sparks, Beverley
6
Cai, Ruiying
5
Guchait, Priyanko
5
Han, Heesup
5
Harun, Ahasan
5
Miao, Li
5
Prybutok, Victor R.
5
Sreejesh, S.
5
Weber, Karin
5
Baker, Melissa A.
4
Chi, Nai-Wen
4
Cobanoglu, Cihan
4
Gursoy, Dogan
4
Hsu, Cathy H. C.
4
Lu, Lu
4
Madera, Juan M.
4
McFadden, Kathleen L.
4
Prayag, Girish
4
Prybutok, Gayle
4
Shin, Hyunju
4
Van Vaerenbergh, Yves
4
Alrawadieh, Zaid
3
Bacile, Todd J.
3
Balaji, M. S.
3
Barnes, Donald C.
3
Beatty, Sharon E.
3
Bilgihan, Anil
3
Bujisic, Milos
3
Béal, Mathieu
3
Calvo-Porral, Cristina
3
Casidy, Riza
3
Cervera-Taulet, Amparo
3
Chatterjee, Swagato
3
Chen, Pei-Chi
3
Collier, Joel E.
3
Folse, Judith Anne Garretson
3
Gowen, Charles, III.
3
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International journal of hospitality management
58
Journal of business research : JBR
47
Journal of retailing and consumer services
43
Journal of hospitality marketing & management
29
Service business
24
The journal of services marketing
23
Journal of travel and tourism marketing
16
Tourism management perspectives : TMP
14
Services marketing quarterly
13
International journal of contemporary hospitality management
12
Tourism management : research, policies, practice
12
The service industries journal
11
Journal of air transport management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service management
9
Journal of service research : JSR
9
Journal of service research
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Asia Pacific journal of marketing and logistics
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Journal of strategic marketing
7
Psychology & marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
European journal of marketing
6
Marketing letters : a journal of research in marketing
6
SpringerLink / Bücher
6
Total quality management & business excellence
6
International journal of services, economics and management
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of the Academy of Marketing Science
5
Quality management journal : QMJ
5
Tourism review
5
Australasian marketing journal
4
European journal of marketing : EJM
4
Global business review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
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ECONIS (ZBW)
773
RePEc
1
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1
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
2
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
3
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
4
Online promotions and hedonic motives as moderators in the relationship between e-impulsive buying tendency and customer satisfaction : evidence from India
Madhu, Sumetha
;
Soundararajan, Vasanthi
;
Parayitam, …
- In:
Journal of internet commerce
22
(
2023
)
3
,
pp. 395-431
Persistent link: https://www.econbiz.de/10014320493
Saved in:
5
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
6
Survival mode strategy for traditional market in Indonesia based on consumer behaviour perspective
Ronald, Ronald
;
Amelia, Amelia
- In:
International journal of trade and global markets
15
(
2022
)
1
,
pp. 124-133
Persistent link: https://www.econbiz.de/10012887915
Saved in:
7
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
8
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
9
Analyzing the customer brand engagement model from the perspective of sellers and buyers in the B2B context
Susanti, Vonny
;
Samudro, Andreas
- In:
The journal of business & industrial marketing
39
(
2024
)
2
,
pp. 299-317
Persistent link: https://www.econbiz.de/10014473046
Saved in:
10
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
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