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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Hotellerie"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Hotellerie
Customer satisfaction
7,078
Kundenzufriedenheit
5,540
Consumer behaviour
3,076
Service quality
3,059
Konsumentenverhalten
2,916
Dienstleistungsqualität
2,890
Relationship marketing
2,533
Beziehungsmarketing
2,484
Satisfaction
683
customer satisfaction
549
Online retailing
533
Online-Handel
533
Customer service
531
Holiday behaviour
508
Urlaubsverhalten
508
Job satisfaction
486
Arbeitszufriedenheit
476
Kundenservice
476
Emotion
411
Tourism
406
Beschwerdemanagement
391
Electronic Commerce
388
E-commerce
387
Tourismus
378
Brand management
377
Quality management
377
Markenführung
370
Brand image
362
Qualitätsmanagement
360
satisfaction
355
Markenimage
354
Viral marketing
353
Virales Marketing
352
Retail trade
350
Hotel industry
347
Customer loyalty
346
Einzelhandel
337
Confidence
324
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170
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Article
786
Book / Working Paper
9
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Article in journal
750
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17
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17
research-article
13
Conference paper
4
Konferenzbeitrag
4
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2
Graue Literatur
2
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2
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2
case-report
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conceptual-paper
2
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review
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English
791
German
3
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1
Author
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Han, Heesup
19
Grégoire, Yany
8
Kim, Jinkyung Jenny
7
Hyun, Sunghyup Sean
6
Jang, Soocheong
6
Law, Chun Hung Roberts
6
Mattila, Anna S.
6
Sparks, Beverley
6
Sreejesh, S.
6
Yu, Jongsik
6
Baker, Melissa A.
5
Guchait, Priyanko
5
Harun, Ahasan
5
Weber, Karin
5
Xu, Xun
5
Ali, Faizan
4
Cai, Ruiying
4
Cobanoglu, Cihan
4
Hsu, Cathy H. C.
4
Hu, Feng
4
Kim, Seongseop
4
Lee, Jin-soo
4
McFadden, Kathleen L.
4
Miao, Li
4
Prybutok, Gayle
4
Prybutok, Victor R.
4
Shin, Hyunju
4
So, Kevin Kam Fung
4
Teichert, Thorsten
4
Van Vaerenbergh, Yves
4
Wu, Luorong
4
Al-Ansi, Amr
3
Alnawas, Ibrahim
3
Assaker, Guy
3
Bacile, Todd J.
3
Balaji, M. S.
3
Bradley, Graham L.
3
Bujisic, Milos
3
Béal, Mathieu
3
Caber, Meltem
3
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Published in...
All
International journal of hospitality management
100
Journal of hospitality marketing & management
49
Journal of business research : JBR
41
International journal of contemporary hospitality management
35
Journal of retailing and consumer services
33
Journal of travel and tourism marketing
28
Tourism management : research, policies, practice
26
Service business
20
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
Journal of hospitality and tourism insights
14
Tourism management perspectives : TMP
13
The journal of services marketing
12
Services marketing quarterly
9
Journal of service research : JSR
8
Asia Pacific journal of marketing and logistics
7
Journal of service management
7
Journal of service theory and practice
7
Journal of strategic marketing
7
The service industries journal
7
Total quality management & business excellence
7
Tourism and hospitality research : THR
7
Journal of marketing theory and practice : JMTP
6
Journal of service research
6
International journal of services, economics and management
5
Journal of air transport management
5
Journal of marketing
5
Marketing letters : a journal of research in marketing
5
Quality management journal : QMJ
5
SpringerLink / Bücher
5
The Cornell hospitality quarterly
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
International Journal of Quality & Reliability Management
4
International journal of quality and service sciences
4
Journal of Islamic marketing
4
Journal of Services Marketing
4
Journal of consumer marketing
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Marketing intelligence & planning
4
Asia-Pacific journal of business administration
3
Australasian marketing journal
3
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Source
All
ECONIS (ZBW)
776
Other ZBW resources
18
RePEc
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71
Travelers' online review on hotel performance : analyzing facts with the theory of lodging and sentiment analysis
Roy, Gobinda
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014310851
Saved in:
72
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
73
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
Saved in:
74
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
75
Hotel service quality dimensions and attributes : an analysis of online hotel customer reviews
Kalnaovakul, Kanapot
;
Pornpisanu Promsivapallop
- In:
Tourism and hospitality research : THR
23
(
2023
)
3
,
pp. 420-440
Persistent link: https://www.econbiz.de/10014312455
Saved in:
76
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
Saved in:
77
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
Saved in:
78
Perceived injustice and brand love : the effectiveness of sympathetic vs empathetic responses to address consumer complaints of unjust specific service encounters
Ahmad, Fayez
;
Guzman, Francisco
- In:
The journal of product & brand management
32
(
2023
)
6
,
pp. 849-862
Persistent link: https://www.econbiz.de/10014315453
Saved in:
79
The dualistic model of passion and the service quality of five-star hotel employees during the COVID-19 pandemic
Wu, Tung-Ju
;
Li, Jia-Min
;
Wang, Yu-Shu
;
Zhang, Ruo-Xi
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325607
Saved in:
80
The dynamics in asymmetric effects of multi-attributes on customer satisfaction : evidence from COVID-19
Kim, Jong Min
;
Liu, Jiahao
;
Park, Keeyeon Ki-cheon
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3497-3517
Persistent link: https://www.econbiz.de/10014334322
Saved in:
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