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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Markenimage"
~subject:"Qualitätsmanagement"
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USA
Complaint management
Markenimage
Qualitätsmanagement
Customer satisfaction
7,049
Kundenzufriedenheit
5,511
Consumer behaviour
3,057
Service quality
3,049
Konsumentenverhalten
2,897
Dienstleistungsqualität
2,880
Relationship marketing
2,517
Beziehungsmarketing
2,468
Satisfaction
681
customer satisfaction
547
Customer service
529
Online retailing
525
Online-Handel
525
Holiday behaviour
505
Urlaubsverhalten
505
Job satisfaction
483
Kundenservice
474
Arbeitszufriedenheit
473
Emotion
409
Tourism
405
Beschwerdemanagement
390
Electronic Commerce
384
E-commerce
383
Brand management
377
Quality management
377
Tourismus
377
Markenführung
370
Brand image
361
Viral marketing
351
Virales Marketing
350
satisfaction
350
Hotel industry
347
Customer loyalty
345
Hotellerie
344
Retail trade
344
Einzelhandel
331
Confidence
318
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329
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Article
1,134
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22
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1,094
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1,094
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21
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21
Conference paper
14
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14
research-article
13
Hochschulschrift
8
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2
Graue Literatur
2
Lehrbuch
2
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2
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2
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2
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2
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2
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1
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English
1,142
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13
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1
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Han, Heesup
11
Grégoire, Yany
8
Sparks, Beverley
7
Jang, Soocheong
6
Mattila, Anna S.
6
Prybutok, Victor R.
6
Sreejesh, S.
6
Baker, Melissa A.
5
Cai, Ruiying
5
Chua, Bee-Lia
5
Guchait, Priyanko
5
Harun, Ahasan
5
Hyun, Sunghyup Sean
5
Loureiro, Sandra Maria Correia
5
Medeiros, Denise Dumke de
5
Prentice, Catherine
5
Prybutok, Gayle
5
Shahin, Arash
5
Weber, Karin
5
Wong, IpKin Anthony
5
Yi, Youjae
5
Alnawas, Ibrahim
4
Balaji, M. S.
4
Chi, Christina Geng-Qing
4
Gil Saura, Irene
4
Hsu, Cathy H. C.
4
Hwang, Jinsoo
4
Japutra, Arnold
4
Johnson, Lester W.
4
Khan, Imran
4
Kim, Jinkyung Jenny
4
McFadden, Kathleen L.
4
Melo, Fagner José Coutinho de melo
4
Moon, Hyoungeun
4
Park, Sang-June
4
Rahman, Zillur
4
Shin, Hyunju
4
So, Kevin Kam Fung
4
Van Vaerenbergh, Yves
4
Yu, Jongsik
4
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Springer Fachmedien Wiesbaden
2
European Business School <Oestrich-Winkel>
1
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Journal of retailing and consumer services
57
Journal of business research : JBR
53
International journal of hospitality management
44
Journal of hospitality marketing & management
32
Total quality management & business excellence
26
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
Service business
25
International journal of contemporary hospitality management
21
Journal of travel and tourism marketing
18
The TQM journal : the international review of organizational improvement
17
The journal of services marketing
17
Journal of air transport management
16
Journal of strategic marketing
16
Asia Pacific journal of marketing and logistics
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
The service industries journal
15
International journal of productivity and quality management : IJPQM
14
Services marketing quarterly
14
The journal of brand management : an international journal
14
International journal of quality & reliability management
13
Quality management journal : QMJ
13
Tourism management : research, policies, practice
13
Psychology & marketing
10
International journal of quality and service sciences
9
Journal of hospitality and tourism insights
9
Journal of vacation marketing
9
SpringerLink / Bücher
9
The journal of product & brand management
9
International journal of services, economics and management
8
Journal of service research : JSR
8
Journal of service theory and practice
8
Journal of Islamic marketing
7
Journal of service management
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Global business review
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of business excellence : IJBEX
6
Journal of destination marketing & management
6
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
6
Journal of service research
6
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ECONIS (ZBW)
1,137
Other ZBW resources
18
RePEc
1
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1
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1
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
2
Customer satisfaction and loyalty for online food services provider in India : an empirical study
Sinha, Anand Prasad
;
Srivastava, Praveen Ranjan
; …
- In:
Vision : the journal of business perspective
28
(
2024
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10014634452
Saved in:
3
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
4
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
5
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
6
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
7
A study of logistics service quality dimensions impacting customer satisfaction in instant food delivery : the Indian perspective
Khan, Mohd Ziyauddin
- In:
International journal of logistics economics and …
10
(
2023
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10014318411
Saved in:
8
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
9
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
10
Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha
;
Esper, Terry L.
;
Hofer, Adriana Rossiter
; …
- In:
Journal of business logistics
44
(
2023
)
3
,
pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
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