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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Markenimage"
~subject:"Urlaubsverhalten"
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Search: subject_exact:"Customer satisfaction"
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USA
Complaint management
Markenimage
Urlaubsverhalten
Customer satisfaction
7,049
Kundenzufriedenheit
5,511
Consumer behaviour
3,057
Service quality
3,049
Konsumentenverhalten
2,897
Dienstleistungsqualität
2,880
Relationship marketing
2,517
Beziehungsmarketing
2,468
Satisfaction
681
customer satisfaction
547
Customer service
529
Online retailing
525
Online-Handel
525
Holiday behaviour
505
Job satisfaction
483
Kundenservice
474
Arbeitszufriedenheit
473
Emotion
409
Tourism
405
Beschwerdemanagement
390
Electronic Commerce
384
E-commerce
383
Brand management
377
Quality management
377
Tourismus
377
Markenführung
370
Brand image
361
Qualitätsmanagement
360
Viral marketing
351
Virales Marketing
350
satisfaction
350
Hotel industry
347
Customer loyalty
345
Hotellerie
344
Retail trade
344
Einzelhandel
331
Confidence
318
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335
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Article
1,232
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11
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1,188
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1,188
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25
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25
research-article
13
Conference paper
9
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9
Hochschulschrift
3
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2
Graue Literatur
2
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2
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2
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2
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2
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2
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2
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1
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English
1,235
German
7
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1
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Han, Heesup
23
Su, LuJun
11
Prayag, Girish
9
Grégoire, Yany
8
Chua, Bee-Lia
7
Petrick, James F.
7
Sparks, Beverley
7
Albayrak, Tahir
6
Hyun, Sunghyup Sean
6
Jang, Soocheong
6
Liu, Chih-Hsing
6
Loureiro, Sandra Maria Correia
6
Mattila, Anna S.
6
Rather, Raouf Ahmad
6
Sreejesh, S.
6
Baker, Melissa A.
5
Caber, Meltem
5
Cai, Ruiying
5
Fong, Lawrence Hoc Nang
5
Guchait, Priyanko
5
Harun, Ahasan
5
Hsu, Cathy H. C.
5
Hwang, Jinsoo
5
Kim, Jinkyung Jenny
5
Moon, Hyoungeun
5
Mostafa Rasoolimanesh, S.
5
Schlesinger, Walesska
5
So, Kevin Kam Fung
5
Weber, Karin
5
Yu, Jongsik
5
Assaker, Guy
4
Bogicevic, Vanja
4
Bujisic, Milos
4
Cervera-Taulet, Amparo
4
Chi, Christina Geng-Qing
4
Disegna, Marta
4
Gil Saura, Irene
4
Huang, Songshan
4
Huang, Yinghua
4
Japutra, Arnold
4
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Springer Fachmedien Wiesbaden
1
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Journal of travel and tourism marketing
62
Journal of business research : JBR
56
Journal of retailing and consumer services
52
Tourism management : research, policies, practice
48
Tourism management perspectives : TMP
44
International journal of hospitality management
43
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
Journal of hospitality marketing & management
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Tourism analysis : an interdisciplinary tourism & hospitality journal
27
Journal of vacation marketing
26
Service business
25
Journal of hospitality and tourism insights
23
International journal of contemporary hospitality management
22
Journal of destination marketing & management
19
Tourism review
18
The service industries journal
17
The journal of services marketing
16
Asia Pacific journal of marketing and logistics
15
Journal of strategic marketing
15
The journal of brand management : an international journal
13
Tourism and hospitality research : THR
13
Journal of air transport management
11
Services marketing quarterly
11
Psychology & marketing
10
International journal of event and festival management
9
Journal of Islamic marketing
9
The journal of product & brand management
9
Journal of service research : JSR
8
Journal of service theory and practice
8
Global business review
7
International journal of services, economics and management
7
Journal of service management
7
Quality management journal : QMJ
7
SpringerLink / Bücher
7
Total quality management & business excellence
7
Tourism and hospitality research : the surrey quarterly review
7
International journal of leisure and tourism marketing : IJLTM
6
Journal of service research
6
Marketing letters : a journal of research in marketing
6
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Source
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ECONIS (ZBW)
1,224
Other ZBW resources
18
RePEc
1
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1
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
2
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
3
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
4
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
5
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
6
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
7
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
8
Impact of hotel attributes, service quality and brand image on customer satisfaction among diners at a fine dine restaurant : evidence from India
Rai, Hithesh
;
Prabhu, H. Mahesh
- In:
International journal of business excellence : IJBEX
26
(
2022
)
4
,
pp. 425-437
Persistent link: https://www.econbiz.de/10013198315
Saved in:
9
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
10
A brand like a friend : how brand likeability influences brand perception
Ohlwein, Martin
;
Bruno, Pascal
- In:
International journal of market research
64
(
2022
)
3
,
pp. 295-305
Persistent link: https://www.econbiz.de/10013257982
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