//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
USA
Complaint management
Satisfaction
Customer satisfaction
5,458
Kundenzufriedenheit
5,367
Service quality
2,825
Consumer behaviour
2,819
Konsumentenverhalten
2,818
Dienstleistungsqualität
2,812
Beziehungsmarketing
2,402
Relationship marketing
2,402
customer satisfaction
536
Online retailing
512
Online-Handel
512
Holiday behaviour
481
Urlaubsverhalten
481
Customer service
467
Kundenservice
464
Arbeitszufriedenheit
462
Job satisfaction
462
Emotion
395
Beschwerdemanagement
380
Electronic Commerce
377
E-commerce
375
Tourism
362
Tourismus
360
Brand management
358
Markenführung
358
Qualitätsmanagement
357
Quality management
352
Brand image
345
Markenimage
345
Hotel industry
341
Hotellerie
341
satisfaction
340
Viral marketing
336
Virales Marketing
335
Einzelhandel
323
Retail trade
322
Confidence
316
Vertrauen
314
more ...
less ...
Online availability
All
Undetermined
Free
253
Type of publication
All
Article
1,036
Book / Working Paper
10
Type of publication (narrower categories)
All
Article in journal
1,018
Aufsatz in Zeitschrift
1,018
Aufsatz im Buch
18
Book section
18
Conference paper
7
Konferenzbeitrag
7
Arbeitspapier
2
Graue Literatur
2
Hochschulschrift
2
Non-commercial literature
2
Working Paper
2
Lehrbuch
1
Textbook
1
Umfrage
1
more ...
less ...
Language
All
English
1,041
German
4
Undetermined
1
Author
All
Han, Heesup
9
Grégoire, Yany
8
Mattila, Anna S.
7
Jang, Soocheong
6
Sirgy, M. Joseph
6
Sparks, Beverley
6
Sreejesh, S.
6
Balaji, M. S.
5
Cai, Ruiying
5
Guchait, Priyanko
5
Harun, Ahasan
5
Madera, Juan M.
5
Prybutok, Gayle
5
Prybutok, Victor R.
5
Van Vaerenbergh, Yves
5
Weber, Karin
5
Baker, Melissa A.
4
Casidy, Riza
4
Chen, Chun-Chu
4
Chi, Christina Geng-Qing
4
Gil Saura, Irene
4
Hanks, Lydia
4
Hsu, Cathy H. C.
4
Hyun, Sunghyup Sean
4
Keiningham, Timothy
4
Ladeira, Wagner Junior
4
Lombart, Cindy
4
McFadden, Kathleen L.
4
Park, Eunil
4
Petrick, James F.
4
Prayag, Girish
4
Santini, Fernando de Oliveira
4
Schiele, Holger
4
Shin, Hyunju
4
Svensson, Göran
4
Alrawadieh, Zaid
3
Altinay, Levent
3
Bacile, Todd J.
3
Bujisic, Milos
3
Buoye, Alexander
3
more ...
less ...
Published in...
All
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
Service business
32
Tourism management : research, policies, practice
28
The journal of services marketing
26
Journal of hospitality marketing & management
22
Tourism management perspectives : TMP
21
International journal of contemporary hospitality management
17
Asia Pacific journal of marketing and logistics
13
International journal of bank marketing
13
Journal of service management
13
Tourism analysis : an interdisciplinary tourism & hospitality journal
13
Journal of hospitality and tourism insights
12
Journal of air transport management
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
International journal of quality & reliability management
9
International review on public and non-profit marketing
9
Services marketing quarterly
9
International journal of event and festival management
8
Journal of service research : JSR
8
Journal of strategic marketing
8
The service industries journal
8
Journal of service theory and practice
7
Journal of travel and tourism marketing
7
Marketing letters : a journal of research in marketing
7
The international journal of bank marketing : IJBM
7
Tourism review
7
International journal of quality and service sciences
6
International journal of services, economics and management
6
Journal of financial services marketing
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of service theory and practice : JSTP
6
Journal of the Academy of Marketing Science
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Marketing intelligence & planning
6
SpringerLink / Bücher
6
The journal of product & brand management
6
Total quality management & business excellence
6
European journal of marketing
5
more ...
less ...
Source
All
ECONIS (ZBW)
1,045
RePEc
1
Showing
1
-
10
of
1,046
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
Customers dictate business survival or extinction : a conceptual approach in examining customer complaint data
Krstovski, Saso
;
Ali, Ahad
;
Riemer, Donald
- In:
International journal of management concepts and …
16
(
2023
)
3
,
pp. 266-275
Persistent link: https://www.econbiz.de/10014316125
Saved in:
3
Recovery strategies of a micro restaurant in Nigeria : implications on customer satisfaction and loyalty
Agu, Agu Godswill
- In:
Journal of African business
24
(
2023
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10014320497
Saved in:
4
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
5
Factors influencing m-loyalty and customer reuse intention toward mobile instant messaging services
Mehdi, Mokhalles Mohammad
;
Kler, Arshan
;
Nafees, Lubna
- In:
The journal of business & industrial marketing
39
(
2024
)
1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10014472711
Saved in:
6
Role of work ethic in the work-life satisfaction relationship : a longitudinal moderation model
Jing, Emma Lei
;
Yan, Nanxi
- In:
Journal of managerial psychology
39
(
2024
)
1
,
pp. 52-66
Persistent link: https://www.econbiz.de/10014473244
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers' internal and behavioral responses : evidence from Guilan Province in Ira...
Zidehsaraei, Maryam
;
Esmaeilpour, Reza
;
Akbari, Mohsen
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 154-170
Persistent link: https://www.econbiz.de/10014479262
Saved in:
9
Other customers' service failure and recovery encounters : a qualitative exploration
Gupta, Niharika
;
Verma, Harsh V.
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 148-169
Persistent link: https://www.econbiz.de/10014455620
Saved in:
10
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->