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subject:"USA"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of services and operations management"
~subject:"Brand image"
~subject:"China"
~subject:"satisfaction"
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USA
Brand image
China
satisfaction
Customer satisfaction
203
Kundenzufriedenheit
203
Dienstleistungsqualität
145
Service quality
145
Consumer behaviour
100
Konsumentenverhalten
100
Beziehungsmarketing
68
Relationship marketing
68
Hotel industry
49
Hotellerie
49
Quality management
29
Qualitätsmanagement
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service quality
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Beschwerdemanagement
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Indien
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Viral marketing
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customer satisfaction
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Job satisfaction
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Dienstleistungssektor
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Satisfaction
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International journal of contemporary hospitality management
International journal of services and operations management
Journal of travel and tourism marketing
64
International journal of hospitality management
50
Journal of retailing and consumer services
45
Journal of business research : JBR
39
Journal of hospitality marketing & management
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
Services marketing quarterly
30
The journal of services marketing
21
The journal of brand management : an international journal
20
Cogent business & management
19
Psychology & marketing
19
The service industries journal
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Journal of strategic marketing
17
Asia Pacific journal of marketing and logistics
15
Journal of service research : JSR
15
Journal of vacation marketing
15
The international review of retail, distribution and consumer research
15
Tourism management : research, policies, practice
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
The journal of product & brand management
13
Journal of air transport management
12
Journal of vacation marketing : an international journal
12
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
11
Journal of internet commerce
10
Journal of the Academy of Marketing Science
10
International journal of services, economics and management
9
Journal of marketing for higher education
9
International journal of leisure and tourism marketing : IJLTM
8
Journal for global business advancement : JGBA
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Journal of marketing management : MM
8
Journal of marketing theory and practice
8
Service business
8
Tourism management perspectives : TMP
8
Administrative Sciences : open access journal
7
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ECONIS (ZBW)
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1
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
2
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
3
The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in China
Sun, Shaolong
;
Jiang, Fuxin
;
Feng, Gengzhong
;
Wang, Shouyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 382-406
Persistent link: https://www.econbiz.de/10012798197
Saved in:
4
Is coolness important to luxury hotel brand management? : the linking and moderating mechanisms between coolness and customer brand engagement
Nguyen Huu Khoi
;
Le, Angelina Nhat Hanh
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2425-2449
Persistent link: https://www.econbiz.de/10013412638
Saved in:
5
Exploring the impact of social media platform image on hotel customers' visit intention
Ho, Juei-Ling
;
Chen, Kuan-Ying
;
Wang, Lan-Hsun
;
Yeh, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4206-4226
Persistent link: https://www.econbiz.de/10013413353
Saved in:
6
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
7
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
8
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
9
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
10
House of reverse logistics: an approach to analyse the factors influencing company performance and customer complaint
Pulansari, Farida
;
Suparno
;
Sri Gunani Partiwi
- In:
International journal of services and operations management
31
(
2018
)
3
,
pp. 349-369
Persistent link: https://www.econbiz.de/10011978870
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