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subject:"USA"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of hospitality and tourism insights"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Beziehungsmarketing"
~subject:"Holiday behaviour"
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Search: subject_exact:"Customer satisfaction"
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USA
Beziehungsmarketing
Holiday behaviour
Customer satisfaction
340
Kundenzufriedenheit
340
Dienstleistungsqualität
191
Service quality
191
Relationship marketing
110
Consumer behaviour
101
Konsumentenverhalten
101
Airline
47
Fluggesellschaft
47
Urlaubsverhalten
32
Beschwerdemanagement
28
Complaint management
28
Airport
27
Flughafen
27
Customer service
26
Kundenservice
26
Taiwan
26
Air passenger transport
25
Passagierluftverkehr
25
Air transport
23
Emotion
23
Luftverkehr
23
Quality management
23
Qualitätsmanagement
23
Tourism
23
Tourismus
22
customer satisfaction
21
Arbeitszufriedenheit
20
Dienstleistungssektor
20
Job satisfaction
20
Service industry
20
Satisfaction
19
Measurement
17
Messung
17
Online retailing
15
Online-Handel
15
Tourism industry
15
Tourismuswirtschaft
15
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Undetermined
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Free
1
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Article
142
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142
Aufsatz in Zeitschrift
142
Conference paper
1
Konferenzbeitrag
1
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English
142
Author
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Panda, Rajeev Kumar
3
Amin, Muslim
2
Chih, Wen-hai
2
Coelho, Filipe
2
Hsu, Li-chun
2
Kim, Wansoo
2
Kumar, Navin
2
Ok, Chihyung
2
Park, Jungkun
2
Pinto, Mary Beth
2
Vázquez Casielles, Rodolfo
2
Wang, Kai-yu
2
Addo, Prince Clement
1
Adhikari, Kishalay
1
Agyeiwaah, Elizabeth
1
Ahn, Jiseon
1
Akel, Gökhan
1
Akhavan, Afarin
1
Akova, Orhan
1
Aksu, Akın
1
Al Nasser, Amjad
1
Alathur, Sreejith
1
Albayrak, Tahir
1
Alcántara-Pilar, Juan Miguel
1
Alrawadieh, Zaid
1
Alrawadieh, Ziad
1
Alsalameen, Motasem
1
Alves, Gisela Maria
1
Alves, Helena
1
Amirtha, Raman
1
Amoako, George Kofi
1
Ampountolas, Apostolos
1
Anning-Dorson, Thomas
1
Arici, Hasan Evrim
1
Arif, Mohammed
1
Asare, Andy Ohemeng
1
Augusto, Mário Gomes
1
Bafrouei, Seyed Aliasghar Tabatabaei
1
Baker, Julie
1
Balboni, Bernardo
1
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Published in...
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Journal of air transport management
Journal of hospitality and tourism insights
Journal of marketing management : MM
The service industries journal
Journal of retailing and consumer services
264
Journal of business research : JBR
162
International journal of hospitality management
159
The journal of services marketing
115
Journal of travel and tourism marketing
112
Tourism management : research, policies, practice
97
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
87
Journal of hospitality marketing & management
74
International journal of contemporary hospitality management
69
Cogent business & management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
Services marketing quarterly
52
Journal of service research : JSR
51
Tourism management perspectives : TMP
51
Tourism analysis : an interdisciplinary tourism & hospitality journal
48
Asia Pacific journal of marketing and logistics
45
Service business
45
Industrial marketing management : the international journal for industrial and high-tech firms
42
Journal of strategic marketing
42
Journal of service management
41
Journal of the Academy of Marketing Science
39
Psychology & marketing
38
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of vacation marketing
28
Journal of service research
27
Total quality management & business excellence
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
European journal of marketing : EJM
24
International journal of quality and service sciences
24
Journal of marketing
24
Managing service quality : MSQ ; an international journal
24
The international review of retail, distribution and consumer research
24
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ECONIS (ZBW)
142
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142
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
3
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
4
Examining multiple mediation of authenticity in the relationship between cultural motivation pattern and satisfaction : a case study of Şirince in Turkey
Yildiz, Nuray
;
Öncüer, Melek Ece
;
Tanrisevdi, Abdullah
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 676-696
Persistent link: https://www.econbiz.de/10014526796
Saved in:
5
Assessing the moderating effects of involvement on tourist attitudes and intentions through virtual reality applications
Talawar, Abhishek
;
Suresh, Sheena
;
Alathur, Sreejith
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 1050-1069
Persistent link: https://www.econbiz.de/10014526844
Saved in:
6
The relationships among social media communication, brand equity and satisfaction in a tourism destination : the case of Danang city, Vietnam
Hue Kim Thi Nguyen
;
Phuong Thi Kim Tran
;
Vinh Trung Tran
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 1187-1210
Persistent link: https://www.econbiz.de/10014526859
Saved in:
7
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
8
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
9
COVID-19-based threat vs coping appraisal : effect of psychological risk on customer engagement and behavioral intentions
Rather, Raouf Ahmad
;
Parrey, Shakir Hussain
;
Gulzar, Rafia
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2093-2114
Persistent link: https://www.econbiz.de/10014445929
Saved in:
10
Cognitive-affective-motivation factors influencing international visitors' destination satisfaction and loyalty
Omo-Obas, Promise
;
Anning-Dorson, Thomas
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2222-2240
Persistent link: https://www.econbiz.de/10014446042
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