//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Einzelhandel"
~subject:"Online-Handel"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
USA
Einzelhandel
Online-Handel
Customer satisfaction
208
Kundenzufriedenheit
208
Dienstleistungsqualität
106
Service quality
106
Beziehungsmarketing
73
Relationship marketing
73
Consumer behaviour
56
Konsumentenverhalten
56
customer satisfaction
21
Beschwerdemanagement
17
Complaint management
17
Emotion
17
Customer service
15
Kundenservice
15
Taiwan
15
service quality
15
Dienstleistungssektor
14
Online retailing
14
Service industry
14
Structural equation model
13
Strukturgleichungsmodell
13
customer loyalty
13
Customer integration
12
Dienstleistung
12
Holiday behaviour
12
Kundenintegration
12
Measurement
12
Messung
12
Retail trade
12
Services
12
Urlaubsverhalten
12
Quality management
11
Qualitätsmanagement
11
satisfaction
11
E-commerce
10
Electronic Commerce
10
Performance measurement
10
Performance-Messung
10
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
31
Aufsatz in Zeitschrift
31
Language
All
English
31
Author
All
Piercy, Niall
3
Chih, Wen-hai
2
Hsu, Li-chun
2
Schnedlitz, Peter
2
Wang, Kai-yu
2
Abosag, Ibrahim
1
Amirtha, Raman
1
Archer-Brown, Chris
1
Baker, Julie
1
Barrera, Ramón Barrera
1
Blázquez-Resino, Juán José
1
Bourlakis, Michael
1
Canter, Deborah D.
1
Carrión, Gabriel Cepeda
1
Chen, Yi-ling
1
Cheng, I-shin
1
Chiu, Hung-chang
1
Christodoulides, George
1
Cicmil, Svetlana
1
Dabholkar, Pratibha A.
1
Dubinsky, Alan J.
1
Floh, Arne
1
Foster, Carley
1
Gadalla, Eman
1
Gittenberger, Ernst
1
Ha, Sejin
1
Hernandez-Calderon, Araceli
1
Huang, W. Y.
1
Im, Hyunjoo
1
Jackson, Peter
1
Keeling, Kathy
1
Kim, Jiyoung
1
Kim, Jung-Hwan
1
Kim, Jung-hwan
1
Kim, Minjeong
1
Kim, Wansoo
1
Koller, Monika
1
Kuo, Chun-min
1
Malhotra, Neeru
1
Marshall, Roger
1
more ...
less ...
Published in...
All
Journal of marketing management : MM
The service industries journal
Journal of retailing and consumer services
144
Journal of business research : JBR
43
International journal of hospitality management
39
The journal of services marketing
31
International journal of electronic marketing and retailing : IJEMR
28
International journal of retail & distribution management
26
The international review of retail, distribution and consumer research
25
International journal of retail and distribution management
22
Journal of internet commerce
20
Cogent business & management
19
Journal of retailing
18
Journal of strategic marketing
18
Psychology & marketing
18
Services marketing quarterly
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
Journal of service research : JSR
15
Service business
15
Asia Pacific journal of marketing and logistics
14
Journal of electronic commerce research : JECR
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Journal of travel and tourism marketing
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
Managing service quality : MSQ ; an international journal
14
International journal of contemporary hospitality management
13
Journal of service management
13
Tourism management : research, policies, practice
13
International journal of e-business research : an official publication of the Information Resources Management Association
12
Journal of hospitality marketing & management
12
International journal of business information systems : IJBIS
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of consumer studies
10
International journal of electronic customer relationship management : IJECRM
10
Journal of the Academy of Marketing Science
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of production economics
9
Journal of fashion marketing and management
9
more ...
less ...
Source
All
ECONIS (ZBW)
31
Showing
1
-
10
of
31
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
2
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
3
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
4
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
5
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
6
Store attributes leading customer satisfaction with unplanned purchases
Martínez-Ruiz, María Pilar
;
Blázquez-Resino, Juán José
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 277-295
Persistent link: https://www.econbiz.de/10011741094
Saved in:
7
Online service quality : content and process of analysis
Piercy, Niall
- In:
Journal of marketing management : MM
30
(
2014
)
7/8
,
pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
Saved in:
8
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
9
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
10
Taking a deeper look at online reviews : the asymmetric effect of valence intensity on shopping behaviour
Floh, Arne
;
Koller, Monika
;
Zauner, Alexander
- In:
Journal of marketing management : MM
29
(
2013
)
5/6
,
pp. 646-670
Persistent link: https://www.econbiz.de/10009776458
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->