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subject:"USA"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Electronic Commerce"
~subject:"Markenführung"
~subject:"Service quality"
~subject:"Verbraucherzufriedenheit"
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USA
Electronic Commerce
Markenführung
Service quality
Verbraucherzufriedenheit
Customer satisfaction
136
Kundenzufriedenheit
135
Dienstleistungsqualität
67
Beziehungsmarketing
57
Relationship marketing
57
Consumer behaviour
38
Konsumentenverhalten
38
Qualitätsmanagement
34
Quality management
33
Deutschland
25
Germany
25
Kundenmanagement
14
Theorie
14
Theory
14
Customer service
13
Kundenservice
13
Kundenbindung
12
Measurement
12
Messung
12
Customer loyalty
10
Beziehungsmanagement
9
Higher education institution
9
Hochschule
9
Brand management
8
Kundenorientierung
8
Lieferantenmanagement
8
Supplier relationship management
8
Verbraucherverhalten
8
Customer value
7
Dienstleistung
7
Kundenwert
7
Viral marketing
7
Virales Marketing
7
Beschwerdemanagement
6
Complaint management
6
Customer retention
6
Gesundheitsversorgung
6
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Undetermined
80
Free
4
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Article
65
Book / Working Paper
43
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Article in journal
65
Aufsatz in Zeitschrift
65
Hochschulschrift
14
Aufsatzsammlung
6
Conference paper
5
Konferenzbeitrag
5
Bibliografie
1
Collection of articles of several authors
1
Mehrbändiges Werk
1
Multi-volume publication
1
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1
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1
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Language
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English
73
German
35
Author
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Dandis, Ala' Omar
4
Baccarani, Claudio
3
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
2
Natarajan, Thamaraiselvan
2
Ni, Arnt Kyawt
2
Shahin, Arash
2
Abolhassan, Ferri
1
Abosag, Ibrahim
1
Abu Siam, Yousef Ibrahim
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmed, Ezaz
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Alhamzah F. Abbas
1
Alsharif, Ahmed H.
1
Antony, Jiju
1
Aquilani, Barbara
1
Arif, Seema
1
Aziz, Rasha Abd El
1
Bachrach, Daniel G.
1
Bednarek, Marei
1
Bensch, Jasmin
1
Blank, Cornelia
1
Boslau, Madlen
1
Bouranta, Nancy
1
Buchberger, Patricia
1
Burmann, Christoph
1
Bösener, Kathrin
1
Büttner, Miriam
1
Cahill, David L.
1
Calamusa, Joe
1
Cano-Kourouklis, Michele
1
Cappelli, Lucio
1
Cassia, Fabio
1
Chang, Pi-Yun
1
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Published in...
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SpringerLink / Bücher
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
265
International journal of hospitality management
241
Journal of business research : JBR
169
The journal of services marketing
142
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
129
Journal of hospitality marketing & management
106
The service industries journal
105
International journal of contemporary hospitality management
99
Journal of travel and tourism marketing
94
Services marketing quarterly
86
Journal of air transport management
70
Tourism management : research, policies, practice
67
Service business
66
Asia Pacific journal of marketing and logistics
62
Cogent business & management
61
International journal of quality and service sciences
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Journal of service research : JSR
57
International journal of services and operations management
55
Total quality management & business excellence
53
International journal of quality & reliability management
51
International journal of productivity and quality management : IJPQM
49
Journal of service management
47
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
42
Psychology & marketing
41
The international journal of bank marketing : IJBM
40
Journal of Asian finance, economics and business : JAFEB
39
Journal of strategic marketing
38
Journal of the Academy of Marketing Science
37
Quality management journal : QMJ
36
International journal of electronic customer relationship management : IJECRM
32
International journal of electronic marketing and retailing : IJEMR
32
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
International journal of business information systems : IJBIS
30
International journal of services and operations management : IJSOM
30
Industrial marketing management : the international journal for industrial and high-tech firms
28
Marketing intelligence & planning
27
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ECONIS (ZBW)
108
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108
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1
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
2
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
3
The effects of chatbots’ attributes on customer relationships with brands : PLS-SEM and importance–performance map analysis
Magno, Francesca
;
Dossena, Giovanna
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1156-1169
Persistent link: https://www.econbiz.de/10014321601
Saved in:
4
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
5
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
6
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
7
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
8
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
9
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
10
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
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