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subject:"USA"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Customer satisfaction"
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Search: subject_exact:"Qualität von Dienstleistungen"
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USA
Customer satisfaction
Dienstleistungsqualität
324
Service quality
324
Kundenzufriedenheit
191
Consumer behaviour
136
Konsumentenverhalten
136
Beziehungsmarketing
125
Relationship marketing
125
Customer service
62
Kundenservice
62
Hotel industry
44
Hotellerie
44
Dienstleistungssektor
43
Service industry
43
Beschwerdemanagement
35
Complaint management
35
Services
28
Dienstleistung
25
Holiday behaviour
22
Urlaubsverhalten
22
Customer experience
21
Satisfaction
19
Einzelhandel
18
Emotion
18
Retail trade
18
Tourism
18
Tourismus
17
Viral marketing
17
Virales Marketing
17
Arbeitsverhalten
16
Work behaviour
16
Quality management
15
Tourism employees
15
Tourismusberufe
15
Arbeitszufriedenheit
14
Job satisfaction
14
Qualitätsmanagement
14
Service encounter
14
Hospital
13
Krankenhaus
13
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Undetermined
113
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Article
199
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199
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199
Case study
2
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2
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English
199
Author
All
Sharma, Piyush
8
Collier, Joel E.
3
Klaus, Philipp
3
Lee, Jin-soo
3
Palmer, Adrian
3
Su, LuJun
3
Zhan, Wu
3
Akamavi, Raphaël K.
2
Aksoy, Lerzan
2
Barnes, Donald C.
2
Basso, Kenny
2
Benoit, Sabine
2
Brady, Michael K.
2
Bruce, Helen L.
2
Cai, Ruiying
2
Cheng, Zhao-Hong
2
Choi, Beom Joon
2
Ghazali Musa
2
Gounaris, Spiros
2
Han, Heesup
2
Hitchcock, Michael
2
Huang, Min-Hsin
2
Jang, Soocheong
2
Kim, Namwoon
2
Kim, Woo Gon
2
Lai, Ivan K. W.
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Medler-Liraz, Hana
2
Nicolau, Juan Luis
2
O'Cass, Aron
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Seger-Guttmann, Tali
2
Stanic, Nenad
2
Stanisic, Nemanja
2
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Published in...
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The journal of services marketing
Tourism management : research, policies, practice
International journal of hospitality management
227
Journal of retailing and consumer services
223
Journal of business research : JBR
142
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
Working paper / National Bureau of Economic Research, Inc.
111
The service industries journal
104
Journal of hospitality marketing & management
101
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
85
Services marketing quarterly
79
Journal of air transport management
73
Service business
63
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
58
International journal of services and operations management
57
Journal of service research : JSR
55
Cogent business & management
53
International journal of quality & reliability management
50
Total quality management & business excellence
50
International journal of productivity and quality management : IJPQM
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Journal of service management
47
Quality management journal : QMJ
47
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
44
Health care management review : HCM review
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
Health marketing quarterly
26
International journal of electronic marketing and retailing : IJEMR
26
Journal of strategic marketing
26
Psychology & marketing
26
Journal of service theory and practice : JSTP
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
199
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1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
7
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
8
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
9
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
10
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
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