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subject:"USA"
~person:"Ali, Faizan"
~subject:"Electronic Commerce"
~subject:"Service quality"
~subject:"Verbraucherzufriedenheit"
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USA
Electronic Commerce
Service quality
Verbraucherzufriedenheit
Customer satisfaction
11
Kundenzufriedenheit
11
Dienstleistungsqualität
10
Consumer behaviour
8
Konsumentenverhalten
8
Hotel industry
4
Hotellerie
4
Satisfaction
3
resort hotels
3
Airport
2
Emotion
2
Flughafen
2
Gastronomie
2
Restaurant industry
2
customer satisfaction
2
Air transport
1
Airline
1
Airline industry
1
Arbeitskräfte
1
Arbeitszufriedenheit
1
Behavioral intentions
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Brand management
1
Brand transgressions
1
China
1
Complaint handling
1
Complaint management
1
Creative tourists
1
Creativity
1
Customer’s perceptions
1
Delight
1
Dienstleistung
1
Dienstleistungssektor
1
Dining expenditure
1
Dining frequency
1
Discrimination
1
Discrimination against employees
1
Diskriminierung
1
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English
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Ali, Faizan
Han, Heesup
39
Homburg, Christian
24
Mattila, Anna S.
24
Prentice, Catherine
23
Prybutok, Victor R.
22
Usman, Osly
21
Sharma, Piyush
19
Jang, Soocheong
16
Wong, IpKin Anthony
16
Balaji, M. S.
14
Gustafsson, Anders
14
Shahin, Arash
14
Bauer, Hans H.
13
Bilgihan, Anil
13
Huber, Frank
13
McColl-Kennedy, Janet R.
13
Söderlund, Magnus
13
Ringle, Christian M.
12
Ryu, Kisang
12
Grégoire, Yany
11
Guchait, Priyanko
11
Hyun, Sunghyup Sean
11
Van Vaerenbergh, Yves
11
Amin, Muslim
10
Edvardsson, Bo
10
Gursoy, Dogan
10
Hsu, Maxwell K.
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Aksoy, Lerzan
9
Collier, Joel E.
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Izogo, Ernest Emeka
9
Kim, Wansoo
9
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Published in...
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International journal of hospitality management
2
Journal of business research : JBR
2
International journal of quality & reliability management
1
Journal for global business advancement : JGBA
1
Journal of hospitality marketing & management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management : research, policies, practice
1
Young consumers : insight and ideas for responsible marketers
1
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ECONIS (ZBW)
10
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1
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
2
The Hijabi servers : customers' perception of employees' physical appearance in restaurants
Sonmez, Damla
;
Ali, Faizan
;
Wildes, Vivienne
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014439972
Saved in:
3
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
4
Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior
Taheri, Babak
;
Olya, Hossein
;
Ali, Faizan
;
Gannon, …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
6
,
pp. 1008-1028
Persistent link: https://www.econbiz.de/10012231771
Saved in:
5
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
6
Why should hotels go green? : insights from guests experience in green hotels
Merli, Roberto
;
Preziosi, Michele
;
Acampora, Alessia
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 169-179
Persistent link: https://www.econbiz.de/10012128332
Saved in:
7
The effect of physical environment on passenger delight and satisfaction : moderating effect of national identity
Ali, Faizan
;
Kim, Woo Gon
;
Ryu, Kisang
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 213-224
Persistent link: https://www.econbiz.de/10011556079
Saved in:
8
An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines : findings from foreigners and overseas Pakistani customers
Ali, Faizan
;
Dey, Bidit Lal
;
Filieri, Raffaele
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 486-502
Persistent link: https://www.econbiz.de/10011376760
Saved in:
9
Bringing them back to spend more : student foodservice experiences to satisfy their taste buds
Ali, Faizan
;
Ryu, Kisang
- In:
Young consumers : insight and ideas for responsible …
16
(
2015
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011382852
Saved in:
10
The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry
Ali, Faizan
;
Amin, Muslim
- In:
Journal for global business advancement : JGBA
7
(
2014
)
3
,
pp. 249-264
Persistent link: https://www.econbiz.de/10010489181
Saved in:
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