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subject:"USA"
~person:"Barnes, Donald C."
~person:"Botti, Simona"
~person:"McFadden, Kathleen L."
~subject:"Arbeitsverhalten"
~subject:"Krankenhaus"
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Search: subject_exact:"Customer satisfaction"
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USA
Arbeitsverhalten
Krankenhaus
Customer satisfaction
27
Kundenzufriedenheit
27
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
10
Dienstleistungsqualität
10
Relationship marketing
10
Service quality
10
United States
9
Customer delight
8
Customer service
6
Emotion
6
Kundenservice
6
Dienstleistungssektor
4
Service industry
4
Adaptability
3
Arbeitskräfte
3
Arbeitszufriedenheit
3
Corporate culture
3
Hospital
3
Job satisfaction
3
Leistungsmotivation
3
Liquidation
3
Neue politische Ökonomie
3
Public choice
3
Salespeople
3
Satisfaction
3
Unternehmenskultur
3
Verkaufspersonal
3
Work behaviour
3
Work engagement
3
Work motivation
3
Workforce
3
Zufriedenheit
3
Affective commitment
2
Airline
2
Arbeitspsychologie
2
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English
11
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Barnes, Donald C.
Botti, Simona
McFadden, Kathleen L.
Han, Heesup
9
Jang, Soocheong
8
Gong, Taeshik
6
Ryu, Kisang
6
Kazley, Abby Swanson
5
Menachemi, Nir
5
Aksoy, Lerzan
4
Chahal, Hardeep
4
Collier, Joel E.
4
Guchait, Priyanko
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Mattila, Anna S.
4
Miao, Li
4
Naumann, Earl
4
Ok, Chihyung
4
Prybutok, Victor R.
4
Qin, Hong
4
Torres, Edwin N.
4
Ahmed Hassaan Mohammed Ali
3
Akdere, Mesut
3
Astuti, Herni Justiana
3
Baker, Melissa A.
3
Belasen, Alan T.
3
Blankson, Charles
3
Choi, Laee
3
Crotts, John C.
3
De Villiers, Rouxelle
3
Diana, Mark L.
3
Enkawa, Takao
3
Figueira, José Rui
3
Ford, Eric W.
3
Fredendall, Lawrence D.
3
Ghazali Musa
3
Gowen, Charles, III.
3
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Quality management journal : QMJ
2
The journal of services marketing
2
HEC Paris research paper series
1
International journal of production economics
1
Journal of marketing theory and practice
1
Journal of operations management
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
11
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1
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
-
2018
Persistent link: https://www.econbiz.de/10012118341
Saved in:
2
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
3
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
4
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
- In:
Journal of consumer research : JCR ; an …
45
(
2018
)
4
,
pp. 792-809
Persistent link: https://www.econbiz.de/10011951061
Saved in:
5
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
6
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
7
Investigating the employee's perspective of customer delight
Barnes, Donald C.
;
Collier, Joel E.
;
Ponder, Nicole
; …
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
1
,
pp. 91-104
Persistent link: https://www.econbiz.de/10009716749
Saved in:
8
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
Saved in:
9
Investigating work engagement in the service environment
Barnes, Donald C.
;
Collier, Joel E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 485-499
Persistent link: https://www.econbiz.de/10010198143
Saved in:
10
The locus of choice : personal causality and satisfaction with hedonic and utilitarian decisions
Botti, Simona
;
McGill, Ann L.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
6
,
pp. 1065-1078
Persistent link: https://www.econbiz.de/10009006647
Saved in:
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